Job Role : Customer Service Associate
Salary : Rs 2-3.5 Lacs P.A
Location : Bengaluru
Company : Amazon
Qualifications : Graduation Not Required
Experience : 0 – 5 Years
ABOUT AMAZON
Amazon, founded by way of Jeff Bezos in 1994, began as a web book shop and has considering advanced right into a worldwide e-trade and era chief. Headquartered in Seattle, Washington, Amazon operates a various range of services, which include its extensive online marketplace, Amazon Web Services (AWS), and Amazon Prime. AWS is a primary cloud computing platform that has drastically contributed to Amazon’s profitability and innovation.
The corporation is likewise involved in synthetic intelligence, client electronics, and virtual streaming. With its client-centric approach and emphasis on technological improvements, Amazon has grow to be one of the international’s biggest and most influential businesses, shaping how human beings keep and interact with generation. Through its massive product range, international logistics network, and continuous innovation, Amazon keeps to impact various industries and every day life on a global scale.
Job Description: Customer Service Associate
Position Overview:
We are trying to find a committed and enthusiastic Customer Service Associate to join our group. This function is vital in ensuring our clients get preserve of fantastic provider and help. The ideal candidate will personal extremely good communication talents, a trouble-solving mind-set, and a robust dedication to consumer satisfaction.
Key Responsibilities:
Customer Support:
- Respond promptly to purchaser inquiries through telephone, electronic mail, chat, or in-person.
- Provide accurate statistics approximately merchandise, services, and guidelines.
- Assist clients with order processing, account control, and troubleshooting.
Issue Resolution:
- Address and remedy purchaser lawsuits and worries efficiently and successfully.
- Escalate complicated issues to suitable departments or higher-level manage while critical.
- Follow up with clients to ensure their troubles are resolved to their pleasure.
Product Knowledge:
- Maintain updated records of employer merchandise, services, and promotions.
- Educate customers on product capabilities and advantages to beautify their experience.(Customer Service Associate)
Record Keeping:
- Accurately record client interactions, transactions, and remarks in the commercial enterprise agency’s CRM device.
- Monitor and song client issues and resolutions to become privy to inclinations and regions for development.
Team Collaboration:
- Work carefully with crew individuals and special departments to address patron wishes and enhance service best.
- Participate in training training and organization conferences to stay cutting-edge with quality practices and business enterprise regulations.
Quality Assurance:
- Adhere to enterprise standards for company first-class and professionalism.
- Provide feedback to control on routine issues or areas in which strategies may be advanced.
Qualifications:
- High college diploma or same; a few university training preferred.
- Proven experience in a customer support role, ideally in a comparable industry.
- Strong interpersonal and communication competencies, with the capability to deal with tough situations lightly and efficaciously.
- Proficiency within the use of customer service software, databases, and CRM structures.
- Ability to multitask and manipulate time efficaciously in a fast-paced surroundings.(Customer Service Associate)
- Detail-orientated with strong organizational skills and a commitment to preserving immoderate company requirements.
Personal Attributes:
- Positive mind-set and a real preference to help others.
- Strong trouble-solving abilities and a proactive method to customer service.
- Flexibility to conform to changing customer goals and employer needs.
Working Conditions:
- Full-time role with a considerable forty-hour workweek; may additionally require occasional beyond regular time or weekend shifts.
- Office surroundings with functionality for far off paintings depending on organization suggestions.
- Regular interplay with customers and crew contributors, each in-character and actually.
Benefits:
- Competitive earnings with possibilities for overall performance-based totally bonuses.
- Comprehensive fitness, dental, and vision coverage.
- Retirement financial savings plan with commercial enterprise enterprise in shape.
- Paid time off and holidays.
- Professional development and career improvement possibilities.
If you are enthusiastic about turning in awesome customer support and thrive in a collaborative and dynamic environment, we invite you to use for this interesting opportunity.
How to Apply:
Please submit your resume and a cover letter detailing your relevant revel in and hobby within the function. We sit up straight for reviewing your software.
Apply Now
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