Job Title: Dealer Technical Support Manager
Salary: $57,000 a year.
Company: Nissan
Location: Kirkland, QC
Qualifications: Associate’s degree
ABOUT NISSAN
Nissan Canada Inc. Is a subsidiary of Nissan Motor Co., Ltd., a main Japanese car producer famend globally for its innovation and commitment to fine. Established in 1965, Nissan Canada has grown to become a key player in the Canadian car marketplace, providing a wide range of automobiles from gasoline-green compact vehicles to rugged vehicles and SUVs.
The organization’s headquarters are positioned in Mississauga, Ontario, and it operates through a network of over 200 dealerships across Canada, presenting sales, service, and components assistance to clients nationally. Nissan Canada prioritizes sustainability and has brought electric automobiles just like the Nissan LEAF, contributing to environmental tasks in Canada.
Nissan’s dedication to technological advancement is clear in its development of protection capabilities and connectivity alternatives, enhancing both driver’s revel in and automobile safety. The organization additionally engages in network outreach and company social duty tasks, assisting various charitable reasons and promoting diversity within its workforce.
Job Overview
A Dealer Technical Support Manager oversees a team responsible for providing technical help to dealerships or provider centers. They ensure green decisions regarding technical problems associated with products or gadgets, providing steerage on troubleshooting, upkeep, and preservation. This function usually includes coordinating with internal departments like engineering and customer support to streamline conversation and enhance service shipping. A sturdy emphasis is placed on fostering robust relationships with dealerships, improving purchaser pride, and implementing training packages to keep personnel up to date on product advancements. The Manager also performs a pivotal position in analyzing technical records to pick out developments and put into effect preventive measures.
Qualifications and skills of a Dealer Technical Support Manager at Nissan:
1. Technical Expertise:
- Deep Product Knowledge: A stable know-how of the organization’s products, their specs, functionalities, and technical elements is important. This includes familiarity with installation techniques, troubleshooting strategies, and restore procedures.
- Diagnostic Skills: Proficiency in diagnosing complex technical troubles and supplying accurate solutions remotely or on the website. This involves leveraging technical manuals, diagnostic gear, and assets to resolve issues successfully.
- Mechanical Aptitude: Understanding of mechanical structures and additives to facilitate troubleshooting and help with mechanical issues that can get up in products. (Dealer Technical Support Manager)
2. Leadership and Management:
- Team Leadership: Experience in leading and handling a crew of technical help experts. This consists of assigning tasks, placing objectives, monitoring overall performance, and fostering a collaborative crew environment.
- Training and Development: Ability to expand and implement training programs for technical assistance groups of workers and dealership employees. This guarantees that each stakeholder is ready with the necessary knowledge and capabilities to address product-related issues efficaciously.
- Performance Management: Skills in comparing group overall performance, identifying areas for development, and implementing techniques to beautify productivity and carrier satisfaction.
3. Customer Focus:
- Customer Relationship Management: Strong interpersonal skills to construct and keep relationships with dealership personnel and clients. This entails powerful communication, empathy, and a proactive approach to understanding and addressing purchaser desires.
- Customer Support Excellence: Dedication to delivering amazing customer service with the aid of making sure to activate and effective decisions of technical troubles. This consists of managing customer expectations and following as much as make certain delight.
4. Analytical and Problem-Solving Skills:
- Analytical Thinking: Ability to investigate technical information, purchaser remarks, and carrier information to discover trends, ordinary troubles, and opportunities for improvement.
- Problem-Solving: Proficiency in figuring out the root causes of technical troubles and developing revolutionary solutions to save you from recurrence. This can also involve collaboration with engineering groups to put into effect design upgrades or updates.
5. Communication Skills:
- Verbal and Written Communication: Clear and concise conversation talents to explain technical standards and answers to non-technical stakeholders. This consists of getting ready reviews, documentation, and academic substances for internal and external use.
- Negotiation and Conflict Resolution: Ability to negotiate solutions with dealerships or clients and solve conflicts that can get up for the duration of technical assistance interactions.
6. Organizational Skills:
- Prioritization and Time Management: Effective organizational talents to prioritize responsibilities, manage workload, and meet closing dates in fast-paced surroundings. This consists of balancing reactive aid requests with proactive tasks to enhance service shipping.
7. Business Acumen:
- Understanding of Business Objectives: Awareness of business dreams and objectives associated with customer pride, revenue increase, and marketplace share. This helps align technical assist strategies with universal corporation goals.
- Cost Management: Ability to control technical aid operations inside budgetary constraints via optimizing resource allocation and minimizing operational expenses.
8. Adaptability and Resilience:
- Adaptability: Flexibility to conform to converting priorities, purchaser necessities, and technological improvements in products or services.
- Resilience: Ability to remain calm and composed under pressure whilst coping with crucial conditions or dealing with client escalations successfully. (Dealer Technical Support Manager)
9. Regulatory Compliance:
- Knowledge of Regulations: Awareness of relevant industry regulations, safety standards, and compliance requirements associated with services or products. This guarantees that all technical support activities adhere to legal and regulatory guidelines.
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