- Job Title: Technical Customer Support Specialist (English)
- Location: Alberta
- Company: Teleperformance
- Qualification: Associate’s degree
- Experience: 2 Years
- Employment Type: Full Time
About Us:
Teleperformance has been a global chief in imparting exquisite omnichannel consumer reports considering 1978. With a sturdy presence in [number of countries], we recognize customer care, technical guidance, customer acquisition, digital solutions, analytics, and again-office services. We are devoted to reworking ardor into excellence through our modern and particularly educated personnel. Join us and turn out to be a part of a dynamic organization that values integrity, collaboration, and non-forestall development.
Job Overview:
We are searching for a committed and tech-savvy Technical Customer Support Specialist (English) to join our team. In this role, you may be the primary factor of contact for clients experiencing technical issues with our products or services. You will offer pinnacle-notch support through diverse channels, which incorporate telephone, e-mail, and stay chat, ensuring excessive stages of purchaser satisfaction. You aim to remedy technical problems effectively whilst preserving a wonderful consumer revel.
Key Responsibilities of Technical Customer Support Specialist (English):
1. Customer Support:
- Respond right away to purchaser inquiries and technical problems through smartphone, e-mail, and stay chat.
- Provide accurate data and answers to remedy consumer problems.
- Ensure consumer satisfaction by handing over expert and empathetic help.
2. Technical Troubleshooting:
- Diagnose and troubleshoot technical troubles related to our services or products.
- Guide customers via step-by-step solutions to treat their technical problems.
- Escalate complicated problems to higher-diploma assist companies even as essential.
3. Documentation and Reporting:
- Document all purchaser interactions and technical troubles within the business enterprise’s CRM gadget.
- Maintain correct information on consumer interactions, troubleshooting steps, and resolutions.
- Generate reviews on common technical problems and advocate solutions to enhance processes.
4. Product Knowledge:
- Stay updated on modern-day product developments, capabilities, and updates.
- Continuously beautify your technical know-how to provide better assistance.
- Participate in training sessions and workshops to live contemporary-day with industry traits.
5. Team Collaboration:
- Collaborate with special team members and departments to treat client issues.
- Share understanding and first-class practices with crew members to beautify well-known help outstanding.
- Contribute to an outstanding team environment with the aid of way of actively collaborating in group meetings and sports activities.
Qualifications, Skills, Experience:
- Education: A high college diploma or identical is needed. A degree in Information Technology, Computer Science, or an associated place is preferred.
- Experience: Previous experience in technical help or customer support is exceptionally appropriate. Experience with CRM systems and technical troubleshooting is a plus.
- Technical Skills: Strong knowledge of PC structures, cellular gadgets, and other tech merchandise. Proficiency in the usage of various going-for-walks systems, software program software applications, and hardware additives.
- Communication Skills: Excellent verbal and written conversation skills. Ability to provide a reason for technical ideas in clean terms to non-technical clients.
- Problem-Solving: Strong analytical and problem-solving abilities. Ability to think severely and discover effective answers to technical troubles.
- Customer Focus: A passion for assisting customers and a dedication to handing over extremely good providers. Ability to stay affected character and calm beneath strain.
Why Join Teleperformance?
Career Growth: We offer opportunities for career development and expert improvement. As a worldwide organization, we provide numerous pathways to help you gain your professional desires.
Training: Comprehensive schooling applications to enhance your technical and customer service competencies. Continuous getting-to-know possibilities to keep you updated with industry tendencies.
Work Environment: A supportive and collaborative painting surroundings that value variety and inclusion. Enjoy working in a set that encourages innovation and creativity.
Benefits: Competitive salary and blessings bundle deal, which includes medical insurance, retirement plans, and paid time off. Employees are properly being packaged and different perks to aid your well-being.
How to Apply:
If you are enthusiastic about technology and customer support, we would like to pay attention to you! Please put up your resume and cowl letter outlining your qualifications and experience to the email address or application link. Teleperformance is an identical opportunity company and welcomes candidates from all backgrounds.
Join us at Teleperformance and be part of a set that is committed to providing extraordinary technical assistance and consumer tales!
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