- Job Title: Customer Success Lead
- Location: St. Catharines, ON
- Company: Accenture
- Qualification: Bachelor’s degree
- Experience: 5 Years
- Job Type: Full-Time
About Accenture:
Accenture is an international expert offerings organization with main capabilities in virtual, cloud, and protection. Combining unrivaled experience and specialized abilities throughout more than 40 industries, we offer Strategy and Consulting, Interactive, Technology, and Operations offerings. All those offerings are underpinned using the arena’s biggest network of Advanced Technology and Intelligent Operations facilities. Our 699,000 human beings deliver at the promise of generation and human ingenuity every day, serving customers in more than a hundred and twenty countries. We embrace the energy of change to create cost and shared fulfillment for our customers, people, shareholders, partners, and communities.
Job Description:
We are seeking a dynamic and skilled Customer Success Lead to join our team. In this position, you may be answerable for handling and growing relationships with our customers, making sure their achievement and delight with our services. You will work carefully with clients to understand their enterprise wishes and goals and assist them reap their dreams via the powerful use of Accenture’s answers.
Key Responsibilities of Customer Success Lead:
1. Client Relationship Management:
- Develop and maintain sturdy relationships with key patron stakeholders at all tiers.
- Act as a relied-on advisor to customers, offering insights and tips to maximize their achievement.
- Regularly meet with clients to review development, deal with concerns, and identify growth opportunities.
2. Customer Success Strategy:
- Develop and enforce customer fulfillment strategies and packages that align with Accenture’s commercial enterprise targets.
- Ensure that clients get hold of the best stage of their career and assist in the course of their engagement with Accenture.
- Identify and mitigate risks that might impact customer pride and retention.
3. Performance Monitoring and Reporting:
- Monitor purchaser performance and satisfaction, using facts and remarks to drive non-stop development.
- Prepare and deliver normal reports to customers and internal stakeholders on key performance metrics.
- Use facts to identify tendencies and regions for improvement, and expand action plans to deal with them.
4. Cross-Functional Collaboration:
- Work intently with income, marketing, product, and shipping teams to make certain a continuing customer revels in.
- Collaborate with internal teams to expand and deliver customized solutions that meet customer needs.
- Provide remarks to product and development groups on purchaser desires and demanding situations.
5. Client Onboarding and Training:
- Lead the customer onboarding process, ensuring a clean transition from sales to transport.
- Develop and deliver education packages to assist customers get the maximum out of Accenture’s answers.
- Ensure customers are geared up to use and benefit from Accenture’s services.
6. Renewals and Upselling:
- Drive client renewals by demonstrating the value of Accenture’s solutions and services.
- Identify opportunities for upselling pass-promoting, and paintings with sales groups to close new enterprises.
- Develop and execute account boom plans to amplify Accenture’s footprint inside consumer companies.
7. Customer Advocacy:
- Act because of the voice of the customer within Accenture, ensuring their wishes and feedback are heard and addressed.
- Develop and keep a deep know-how of clients’ enterprise and industry.
- Advocate for clients’ wishes and work to ensure their fulfillment.
Requirements:
- Bachelor’s diploma in Business, Marketing, or an associated subject; MBA or advanced degree favored.
- 5 years of experience in purchaser achievement, account control, or a related function in a technology or consulting environment.
- Proven tune document of managing and developing purchaser relationships.
- Strong understanding of client success concepts and practices.
- Excellent communique, presentation, and interpersonal capabilities.
- Ability to paint independently and as part of a group.
- Strong analytical and hassle-fixing competencies.
- Ability to tour as needed.
What We Offer:
- Competitive income and blessings package deal.
- Opportunities for career increase and improvement.
- A dynamic and inclusive painting surroundings.
- Access to modern-day generation and sources.
- The threat to paintings with a worldwide team of talented professionals.
How to Apply:
Interested candidates are invited to submit their resumes and cover letters through our online utility portal at [Insert Application Link]. Please consist of a brief precis of your experience and why you’re interested in this role.
Accenture is an identical possibility enterprise. We rejoice range and are devoted to growing an inclusive environment for all personnel.
Join us at Accenture and help us make a distinction for our customers and communities around the arena!
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