Meesho Hiring Assistant Manager-Customer Support Operations Job।Easy Apply 2024

Job Title : Assistant Manager-Customer Support Operations

Salary : Rs 22,56944 for year.

Location : Bengaluru

Company : Meesho

Qualifications : Any Graduate

Experience : 3 – 6 Years

ABOUT MEESHO

Meesho is an Indian social commerce platform founded in 2015 by Vidit Aatreya and Sanjeev Barnwal. The enterprise permits individuals, ordinarily girls, to begin and control their on-line companies with minimal investment.By leveraging social media channels like Facebook and WhatsApp, users can sell a lot of products which includes fashion, beauty, and domestic items.

Meesho’s business version focuses on offering a huge range of products sourced from producers and wholesalers, which dealers can market thru their social networks. The platform offers logistics, payment, and customer support help to ease the promoting method.

With its precise approach to social promoting and a undertaking to empower entrepreneurs, specially in underserved areas, Meesho has won sizable traction and funding. It objectives to democratize e-commerce through making it accessible to a broader populace and facilitating economic opportunities for thousands and thousands of humans’s.

Job Overview

As an Assistant Manager in Customer Support Operations, you may oversee and enhance customer service functions. Your function consists of managing a crew of assist representatives, making sure remarkable provider, and addressing complicated purchaser problems. You’ll analyze performance metrics to force upgrades, put in force efficient strategies, and broaden education programs. Collaboration with other departments to align assist strategies with organization goals is essential. Strong management, problem-solving capabilities, and experience in customer service management are key to fulfillment in this position. Your recognition will be on optimizing customer delight and operational efficiency.

Requirements and Skills of Assistant Manager-Customer Support Operations:

Educational Qualifications:

• Bachelor’s Degree: Typically in Business Administration, Management, or a related area. Some roles may additionally require or choose a Master’s diploma or applicable certifications in customer support or management.

Experience:

• Customer Service Experience: At least 3- five years of enjoy in customer service roles, with a tune file of managing complicated problems and maintaining high patron delight.
• Leadership Experience: Demonstrated enjoy in a supervisory or managerial position inside a customer support surroundings, which includes team management and performance evaluation.

Technical Skills:

• CRM Systems Proficiency: Familiarity with Customer Relationship Management (CRM) software program including Salesforce, Zendesk, or similar structures is essential for tracking customer interactions and studying overall performance information.
• Data Analysis: Ability to interpret overall performance metrics and generate reviews to force decision-making and system upgrades. Proficiency in Excel or comparable information evaluation gear is frequently required.
• Technical Troubleshooting: Basic expertise of the technical elements related to the corporation’s services or products to assist in resolving complicated client troubles.(Assistant Manager-Customer Support Operations) 

Soft Skills:

• Leadership: Strong leadership abilities to successfully manage and inspire a group, set clean dreams, and foster a high-quality working surroundings.
• Communication: Excellent verbal and written conversation competencies for interacting with clients, crew individuals, and different departments. Ability to deliver complex records surely and efficaciously.
• Problem-Solving: Strong problem-fixing competencies to cope with and solve customer issues directly and successfully, and to discover and implement method upgrades.
• Empathy and Patience: Ability to empathize with clients and deal with hard conditions with endurance and professionalism.

Organizational Skills:

• Time Management: Effective time management abilities to prioritize responsibilities, cope with a couple of obligations, and make sure timely decision of troubles.
• Project Management: Ability to control tasks related to process development, schooling, or generation implementation in the customer support feature.(Assistant Manager-Customer Support Operations) 

• Time Management: Effective time management abilities to prioritize responsibilities, cope with a couple of obligations, and make sure timely decision of troubles.

Additional Attributes:

• Adaptability: Flexibility to conform to converting priorities and paintings environments, with a proactive technique to non-stop development.
• Customer-Centric Attitude: A strong cognizance on delivering brilliant customer service and improving the general customer experience.

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