- Role: Customer Service Analyst
- Location: Bengaluru, Karnataka
- Company: Accenture
- Qualifications: Any Graduate
- Experience: 3-5 Years
- Job Type: Full Time
About Accenture:
Accenture is an international expert offerings organization with the most important talents in virtual, cloud, and security. Combining unrivaled enjoy and specialized talents across more than forty industries, we provide Strategy and Consulting, Interactive, Technology, and Operations offerings—all powered by way of manner of the world’s largest network of Advanced Technology and Intelligent Operations facilities. Our 721,000 people supply at the promise of era and human ingenuity each day, serving clients in more than one hundred twenty nations.
Job Description:
We are seeking out a recommended and element-orientated Customer Service Analyst to join our dynamic group at Accenture. As a Customer Service Analyst, you may play an important role in ensuring that our customers maintain a proper level of provide and useful resources. You may be accountable for studying customer service records, figuring out traits, and offering actionable insights to enhance basic purchaser satisfaction.
Customer Service Analyst Responsibilities:
1. Data Analysis and Reporting:
- Collect and analyze customer support facts from diverse belongings, which incorporates name center reports, consumer feedback surveys, and CRM structures.
- Identify styles and dispositions in patron interactions to pinpoint areas of development.
- Generate regular critiques and dashboards to offer findings to management and other stakeholders.
2. Performance Monitoring:
- Monitor key universal performance signs (KPIs) related to customer support, including response times, resolution costs, and patron satisfaction scores.
- Conduct root motive assessment on performance troubles and advise solutions to beautify provider superbly.
- Track the effectiveness of implemented adjustments and constantly optimize strategies.
3. Customer Feedback Management:
- Gather and evaluate customer comments through surveys, interviews, and social media channels.
- Analyze comments to recognize client wishes, selections, and pain elements.
- Collaborate with cross-functional agencies to develop and position into effect techniques to cope with consumer concerns and enhance their experience.
4. Process Improvement:
- Identify opportunities for approach improvements in customer support operations.
- Develop and implement splendid practices to streamline workflows and enhance performance.
- Work carefully with the customer support crew to ensure sure steady application of recent strategies and standards.
5. Stakeholder Collaboration:
- Liaise with inner groups, together with product improvement, income, and advertising, to provide consumer insights and force product/company improvements.
- Present analysis and hints to senior managers to inform strategic choice-making.
- Foster robust relationships with key stakeholders to ensure alignment on customer service desires and tasks.
6. Training and Development:
- Provide training and assistance to customer support representatives on quality practices, systems, and strategies for handing over notable customer support.
- Develop training substances and sources to beautify the abilities and know-how of the customer service team.
- Conduct everyday workshops and schooling sessions to enhance learning and power non-stop improvement.
Education and Experience, Skills:
- Bachelor’s diploma in Business Administration, Marketing, Data Analytics, or an associated subject.
- Minimum of two years of experience in a customer support or facts assessment role, ideally inside an agency environment.
- Proven music file of the use of facts assessment to force customer service upgrades.
Technical Skills:
- Proficiency in statistics evaluation equipment such as Excel, SQL, and business intelligence software (e.g., Tableau, Power BI).
- Experience with consumer relationship management (CRM) structures and contact center software programs.
- Strong analytical competencies with the ability to interpret complicated information and provide actionable insights.
Soft Skills:
- Excellent communication and presentation capabilities, with the capacity to bring statistics-pushed insights to non-technical stakeholders.
- Strong trouble-fixing talents and a proactive approach to identifying and addressing problems.
- Detail-orientated with an excessive degree of accuracy in statistics evaluation and reporting.
- Ability to work correctly independently and as a part of a collection.
Why Join Accenture:
- Be a part of an international enterprise famous for its dedication to innovation and excellence.
- Access to fantastic schooling and improvement opportunities to decorate your capabilities and increase your profession.
- Work in a collaborative and inclusive environment that values range and fosters professional boom.
- Engage in meaningful artwork that makes a difference to clients and groups international.
How to Apply:
Accenture is an Equal Opportunity Employer. We have fun diversity and are committed to growing an inclusive environment for all personnel. All certified candidates will collect interest for employment without regard to race, color, religion, gender identification, countrywide beginning vicinity, incapacity, or veteran repute.
Join Accenture and be part of a collection that drives patron satisfaction and gives you extraordinary outcomes!
Apply Now
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