Job Role : Customer Care Executive
Salary : Rs 20,000 – 30,000 a month
Location : College More, Kolkata, West Bengal
Company : Teleperformance
Qualifications : 12th Pass
Experience : 2-4 Year’s
ABOUT TELEPERFORMANCE
Teleperformance is a global chief in outsourced omnichannel client enjoy management, serving companies global with purchaser care, technical assist, and income services. Established in 1978, the business enterprise has grown to perform in eighty three countries, with a team of over 380,000 committed professionals turning in answers in 265 languages and dialects.
Teleperformance’s fulfillment lies in its dedication to enhancing the consumer experience through revolutionary generation, analytics-pushed insights, and a focus on operational excellence. The enterprise serves a diverse range of industries, including telecommunications, healthcare, retail, and financial services, tailoring solutions to fulfill the particular desires of every purchaser.
With a strong emphasis on corporate social responsibility, Teleperformance engages in projects promoting environmental sustainability, range and inclusion, and community aid. The agency’s challenge is to always exceed client expectations at the same time as growing a tremendous effect on society and imparting profitable profession opportunities to its personnel global.
Job Description
As a Customer Care Executive, your function is pivotal in making sure incredible consumer pleasure. You’ll take care of inquiries, clear up complaints, and provide records approximately services and products. Your communique capabilities will shine as you interact with customers through phone, e-mail, or chat, aiming to exceed their expectancies. Attention to element is important for appropriately recording interactions and updating consumer statistics. Collaborating with other departments to streamline strategies and enhance service transport can be a part of your obligations. Your capacity to empathize, hassle-clear up, and hold a effective attitude will contribute to building long-term purchaser relationships.
Key Responsibilities of Customer Care Executive:
- Customer Interaction: Engage with clients through a couple of channels inclusive of smartphone calls, emails, live chat, and social media platforms. Handle inquiries, offer records about products or services, and cope with worries promptly and professionally.
- Issue Resolution: Effectively solve purchaser lawsuits and troubles via actively listening to their concerns, information the hassle, and imparting suitable solutions or escalating to the applicable branch if vital.
- Maintain Customer Records: Accurately document interactions, transactions, remarks, and court cases the usage of the organisation’s CRM (Customer Relationship Management) system. Ensure all consumer information are up to date and maintained securely.
- Product Knowledge: Develop a deep expertise of the organization’s services or products to offer correct information and aid to customers. Stay updated on product features, specifications, pricing, and promotions.
- Cross-functional Collaboration: Collaborate with different departments consisting of Sales, Marketing, and Operations to clear up client troubles efficiently and enhance normal patron pleasure. Provide feedback to those departments based totally on patron interactions.(Customer Care Executive)
- Feedback Management: Collect purchaser comments proactively during interactions to perceive regions for development in services or products. Communicate feedback constructively to relevant groups for continuous enhancement.
- Customer Education: Educate customers on a way to use products or services effectively. Provide guidance on troubleshooting not unusual problems and advise solutions to beautify their revel in.
- Compliance and Policies: Adhere to corporation regulations, strategies, and regulatory requirements whilst dealing with consumer inquiries and transactions. Ensure compliance with records safety guidelines whilst coping with patron data.
- Customer Retention: Build and preserve strong relationships with customers through tremendous interactions and personalised service. Implement retention strategies to make certain patron loyalty and delight.
Key Skills of Customer Care Executive:
- Communication Skills: Excellent verbal and written conversation abilities are essential for conveying records certainly and professionally to clients.
- Problem-fixing Ability: Strong analytical and trouble-solving abilities to discover troubles, evaluate options, and put in force solutions effectively.
- Empathy: Ability to empathize with clients’ issues and show persistence and understanding throughout interactions.
- Adaptability: Flexibility to conform to converting client needs, organization guidelines, and approaches.
- Multitasking: Capability to handle a couple of customer inquiries simultaneously while retaining interest to element.
- Time Management: Efficiently manage time to prioritize obligations and meet service stage agreements (SLAs) for reaction instances.(Customer Care Executive)
- Conflict Resolution: Skill in managing conflicts and calming disenchanted clients to discover collectively suitable solutions.
- Technical Proficiency: Basic technical knowledge to navigate CRM systems, databases, and different software equipment used for customer support.
- Team Player: Ability to collaborate successfully with colleagues and make contributions positively to a crew environment.
- Positive Attitude: Maintain a fine and professional demeanor even at some point of hard conditions, making sure a pleasant consumer enjoy.
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