- Role: Lead Payments
- Location: Chatham-Kent, ON•Hybrid work
- Company: Enbridge
- Qualifications: Bachelor’s degree
- Experience: 4 Years
- Job Type: Full Time
Company Overview:-
Enbridge is a prominent North American power enterprise dedicated to delivering safe and reliable operations. With a strong dedication to innovation and customer service, Enbridge operates throughout diverse regions, together with Ontario, in which it serves over four million clients. The agency values its personnel, fostering an surroundings of appreciation, reputation, and increase. It promotes inner development, self-development, and dedication to its middle values. Enbridge is presently looking for a Lead Payments expert for their Chatham-Kent, ON office, supplying a hybrid painting model.
Job Description:-
The Lead Payments role is critical to coping with Enbridge’s payment coins drift and leading the client care bills team. This management function includes overseeing all elements of the fee processing function, consisting of personnel recruitment, overall performance checks, and operational control. The successful candidate will play an essential function in shaping the group’s technique for customer support and making sure that employees are nicely ready to satisfy the organization’s excessive standards.
Lead Payments Key Responsibilities:-
1. Team Leadership and Development:
- Lead and control the customer care bills crew, including recruiting, scheduling, and evaluating performance.
- Provide coaching, and mentoring, and help to ensure that personnel align with the corporation’s subculture and values.
- Facilitate worker improvement with the aid of supplying important capabilities schooling and sources to beautify patron pleasure.
2. Operational Management:
- Oversee price processing sports, together with managing refund requests and finishing posting sports.
- Act as a lower backup for Lead II Sundry, ensuring continuity of operations.
3. Customer Relations:
- Foster a lifestyle of proactive trouble-solving and client care, encouraging personnel to deal with issues efficaciously and fairly.
- Ensure that each point of patron touch reflects the organization’s dedication to a splendid career.
4. Collaboration and Compliance:
- Work collaboratively with group individuals and colleagues to complete tasks accurately and timely while supporting organization values.
- Ensure compliance with company enterprise goals and industry regulations.
Educational Background:
- An applicable university diploma is needed, with no less than 4 years of experience in a related discipline. Equivalent combinations of formal schooling and revel in may be considered.
Skills and Experience:
- Proficiency in SAP or different corporation control solutions is preferred.
- Demonstrated management experience, particularly in a contact center or comparable surroundings.
- Excellent verbal, written, and presentation talents.
- Proficiency in computer systems and the capability to research inner systems.
Additional Requirements:
- Ability to travel to other offices across Ontario as needed.
- Experience in a surprisingly regulated enterprise and knowledge of the Ontario strength market (fuel/electricity) are superb.
Work Environment and Benefits:-
- Hybrid Work Model: Enbridge offers a Flex Work hybrid version, permitting personnel to earn a living from home on Wednesdays and Fridays, with bendy begin and quit times, and the option for a compressed workweek timetable.
- Diversity and Inclusion: Enbridge is dedicated to diversity and inclusion, presenting identical employment opportunities and accommodating applicants with disabilities.
- Employee Support: The enterprise values worker input and affords supportive surroundings for boom and innovation.
Application Process:-
Submission: Applications should be submitted via Enbridge’s online recruiting gadget.
Selection: Only shortlisted candidates might be contacted for interviews.
Security Screening: Final applicants may go through a security screening, including crook records take a look at.
The Lead Payments role at Enbridge represents a large possibility for people seeking to make a huge effect in a leadership position. With a focal point on crew control, purchaser pleasure, and operational excellence, this role is right for applicants with a strong history in payments, management, and patron care. Enbridge’s dedication to flexibility, range, and worker improvement in addition complements the appeal of this position. If you own the desired abilities and enjoy, and are interested in contributing to a main energy organization, take into account making use of earlier than the posting end date of August thirteen, 2024.
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