Cloud Support Engineer Job at Amazon In Hyderabad।Apply

Job Role : Cloud Support Engineer
Salary : Rs 13,56,984 per year
Location : Hyderabad
Company : Amazon
Qualifications : B.Tech/B.E.
Experience : 2 – 6 Years

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ABOUT AMAZON

Amazon Logo

Amazon, based by way of Jeff Bezos in 1994, commenced as an internet bookshop and has considering evolved into a international e-trade and technology large. Headquartered in Seattle, Washington, the organization operates severa online marketplaces, cloud computing services via Amazon Web Services (AWS), and gives a wide range of products inclusive of electronics, apparel, and groceries. Amazon is understood for its improvements in logistics, which include its superior fulfillment facilities and Prime membership software, which presents expedited shipping and get entry to to various virtual offerings. Additionally,

Amazon has diversified into entertainment with Amazon Prime Video and clever home technology with gadgets like the Echo. The enterprise’s recognition on consumer pleasure, technological advancements, and operational performance has set up it as a leading player within the global marketplace. With a dedication to sustainability, Amazon ambitions to gain net-0 carbon via 2040, making massive strides closer to environmental obligation.

Job Description

Position Overview:

As a Cloud Support Engineer at Amazon , you’ll play a critical feature in making sure the stability, reliability, and performance of our cloud infrastructure. You can be chargeable for supplying immoderate-degree technical assist to our clients, troubleshooting complicated issues, and imposing answers that beautify the overall cloud surroundings. This role calls for a deep records of cloud generation, wonderful hassle-fixing talents, and the ability to talk technical requirements effectively.

Key Responsibilities Of a Cloud Support Engineer:

Cloud Support Engineer in Amazon

Technical Support:

Provide superior manual for cloud-primarily based platforms, together with but now not confined to AWS, Azure, and Google Cloud Platform.
Troubleshoot and treatment complicated technical problems related to cloud infrastructure, services, and packages.
Collaborate with customers to recognize their problems and offer timely and powerful answers.
Document problem resolutions and solutions in element for future reference and knowledge base.

Incident Management:

Respond to and manipulate vital incidents in a timely way, ensuring minimum disruption to customers.
Analyze and expand troubles as vital to senior engineers or development groups.
Monitor device overall performance and availability, ensuring compliance with service stage agreements (SLAs).

Cloud Infrastructure Management:

Assist within the deployment, configuration, and manipulate of cloud sources and services.
Implement and hold safety features to guard cloud infrastructure from unauthorized get entry to and threats.
Participate inside the making plans and execution of cloud migration obligations and infrastructure improvements.

Customer Interaction:

Act as a primary factor of contact for clients experiencing technical troubles with their cloud environments.
Provide easy, concise communication to clients concerning trouble popularity, choice steps, and pointers.
Offer education and guide to clients to help them better apprehend and make use of cloud services.

Documentation and Reporting:

Create and preserve whole documentation for cloud structures, processes, and techniques.
Generate reviews on device overall performance, incident resolution, and purchaser pleasure.(Cloud Support Engineer)
Contribute to the improvement and improvement of assist techniques and satisfactory practices.

Continuous Improvement:

Stay updated with the present day cloud technology, developments, and pleasant practices.
Proactively end up aware of possibilities to decorate cloud infrastructure and help strategies.
Participate in knowledge sharing and schooling intervals to enhance organization talents and customer consequences.

Qualifications Of a Cloud Support Engineer:

Bachelor’s degree in Computer Science, Information Technology, or a associated region, or identical artwork experience.
Proven enjoy in a cloud help or engineering feature, with knowledge in maximum vital cloud structures (AWS, Azure, GCP).
Strong information of cloud structure, networking, and protection.
Excellent hassle-fixing and analytical abilities, with the capacity to troubleshoot complex technical issues.
Effective communique abilities, both written and verbal, with the potential to engage with customers and technical teams.(Cloud Support Engineer)
Experience with scripting and automation gadget (e.G., Python, Bash) is a plus.
Relevant cloud certifications (e.G., AWS Certified Solutions Architect, Microsoft Certified: Azure Administrator) are desired.

Working Conditions:

Full-time position with occasional on-call necessities.
Ability to work in a brief-paced environment and control multiple priorities.

About Amazon:

Amazon is a main provider of modern cloud answers and services. We are devoted to turning in superb price to our clients via modern-day technology and exquisite manual. Join our group and make contributions to shaping the destiny of cloud computing.