Job Description: Customer Service Representative at LCB

About LCBO:

The Liquor Control Board of Ontario (LCBO) is a government organization devoted to the retail and distribution of alcoholic liquids at some point in Ontario, Canada. Established in 1927, LCBO has grown to be one of the most essential and maximum identified alcohol shops globally, regarded for its commitment to responsible eating, purchaser delight, and network guide. Our undertaking is to offer a large sort of exceptional merchandise while at the same time ensuring a stable and exciting shopping experience for all clients.

Job Overview:

LCBO is searching for a dedicated and enthusiastic Customer Service Representative to join our organization. In this option, you may be the number one factor of contact for our customers, offering super company and help each in-store and through several communique channels. You can be responsible for supporting clients with their inquiries, resolving troubles, and making sure they have exceptional buying. The high-quality candidate will personal awesome communication talents, a customer-focused mindset, and the ability to thrive in quick-paced retail surroundings.

Key Responsibilities:

1. Customer Interaction:
   • Greet customers warmly and offer help with their purchases, making sure a pleasant and alluring shopping enjoy.
   • Respond to patron inquiries and requests right now and professionally, addressing any questions or issues regarding merchandise, and offerings, and keep hints.
2. Problem Resolution:
   • Handle client court docket cases and issues with empathy and professionalism, working to clear up troubles correctly and to the patron’s pleasure.
   • Escalate complicated or unresolved troubles to a manager or manager, making sure well-timed and suitable resolutions.
3. Product Knowledge:
   • Maintain an in-depth know-how of the LCBO product range, collectively with records about several alcoholic beverages, promotions, and specific offers.
   • Stay informed approximately new product arrivals and adjustments to store inventory to provide correct and updated facts to customers.
4. Sales and Transactions:
   • Process transactions efficiently and because it should be the usage of the aspect-of-sale (POS) tool, in conjunction with dealing with cash, credit score score score, and debit bills.
   • Assist with merchandise stocking and keep business enterprise to ensure a smooth and well-offered purchasing environment.
5. Administrative Support:
   • Maintain correct data of customer interactions, transactions, and remarks to beneficial useful resource store operations and manipulate.
   • Assist with administrative obligations together with coping with customer money owed, processing returns, and handling shop correspondence

Qualifications:

• Education: High faculty degree or equal; publish-secondary schooling in retail control, commercial employer, or a related concern is an asset.
• Experience: Previous experience in a customer service or retail feature is preferred but not required.
• Technical Skills:
  • Proficiency in the use of element-of-sale (POS) systems and number-one office software.
  • Familiarity with coins dealing with and transaction processing.
• Soft Skills:
  • Communication: Excellent verbal and written communique abilities, with the potential to engage correctly with customers and institutional people.
  • Customer Focus: Strong customer service competencies and a right dedication to offering effective purchasing for enjoyment.
  • Problem-Solving: Ability to deal with patron court instances and remedy issues comfortably and professionally.
  • Teamwork: Collaborative approach to strolling with others and contributing to an excellent institutional environment.
  • Attention to Detail: Strong hobby to detail in coping with transactions, handling inventory, and keeping accurate statistics.
• Additional Skills:
  • Adaptability: Flexibility to artwork in quick-paced surroundings and adapt to changing customer dreams and save dreams.
  • Time Management: Effective organizational competencies and the potential to govern multiple responsibilities and priorities effectively.
  • Professionalism: High diploma of professionalism and integrity in all client interactions and keep sports activities activities.

Why Join LCBO?

At LCBO, we price our personnel and are devoted to supplying a supportive and inclusive paintings surroundings. As a Customer Service Representative, you can play a vital function in delivering fantastic provider and contributing to the achievement of our shops. We offer competitive compensation, complete advantages, and opportunities for career increase and development within the enterprise.

Benefits:

• Competitive income and ordinary overall performance-based actual incentives.
• Comprehensive health, dental, and vision insurance.
• Paid days without work and vacations.
• Opportunities for career improvement and professional development.
• Employee reductions on LCBO merchandise.
• A great and inclusive artwork environment.

How to Apply:

Interested applicants are invited to place up their resume and a cowl letter outlining their qualifications and interest in the Customer Service Representative function at LCBO. Join us and be part of a dynamic group devoted to providing tremendous customer support and contributing to the fulfillment of LCBO.

LCBO is an equal possibility organization. We have a fun variety and are dedicated to developing inclusive surroundings for all personnel.