- Role: Analyst, Franchise Services
- Location: Pune
- Company: Mastercard
- Qualifications: Any Graduate or Postgraduate
- Experience: 2-5 Years Of Work Experience
- Employment Type: Full Time
Mastercard is a main-era enterprise within the international payments commercial enterprise, known for working with one of the quickest fee-processing networks in the world. The organization is renowned for connecting customers, financial establishments, traders, governments, and groups across more than 210 international locations and territories. Mastercard’s wide array of merchandise and answers simplifies normal commerce activities like shopping, traveling, dealing with price ranges, and going for walks organizations. As an agency that values innovation and safety, Mastercard continuously strives to provide green and steady monetary offerings globally.
Job Description:
Mastercard is presently in search of an Analyst for its Franchise Services team based totally in Pune. This full-time, everlasting role falls underneath the Data Science & Analytics department and is classed beneath the Business Intelligence & Analytics function class. The role gives a thrilling possibility for people with a background in dealing with franchise operations, price processing, and customer support inside a global economic services era organization.
Analyst, Franchise Services Key Responsibilities:
The Analyst, Franchise Services function at Mastercard entails a range of responsibilities centered on customer support, program control, and statistics exceptional. The successful candidate will be expected to work independently even as additionally being a crew participant. Key obligations consist of:
- Card Design and Customer Support: The analyst will independently execute activities related to card design, respond to advert-hoc consumer requests, and help with ongoing program management. They will play an important position in consumer education and education initiatives to make certain consumer relationships are nicely-supported and that knowledge is successfully disseminated.
- Cross-Functional Interaction: This position requires ordinary interplay with diverse pass-useful groups and business units, inclusive of Prepaid, Account Managers, Card Vendors, and the Customer Delivery group. The analyst will collaborate with those groups to offer complete assistance to clients.
- Customer Experience and Data Quality: A center must ensure that patron experience and information first-class necessities are met in line with patron governance requirements. The analyst ought to assume the wishes of commercial enterprise units, Franchise Services, and different stakeholders to make certain the Global Business Services Center (GBSC) meets their expectations.
- Compliance and Customer Satisfaction: The analyst will broaden a radical understanding of the contemporary and emerging services and programs inside the Franchise Card Design manner. They will paint carefully with each inner and external customer to ensure compliance with Mastercard’s rules, techniques, and methods, thereby keeping high degrees of purchaser satisfaction.
Required Skills and Qualifications:
Mastercard is looking for candidates with the following qualifications and competencies:
- Experience: The best candidate must have 2 to five years of experience in franchise operations, product know-how, fee processing, or associated customer service roles. Previous experience in shared services or outsourcing is considered a plus.
- Initiative and Accountability: The role requires a person who can take initiative, is accountable, and may paintings independently to provide effects in group-orientated surroundings.
- Attention to Detail: Strong organizational abilities and attention to element are essential, specifically on the subject of ensuring facts first-class and compliance with governance necessities.
- Communication Skills: The analyst ought to have sturdy verbal exchange capabilities, each written and verbal, in business English. Interpersonal capabilities also are important for correctly interacting with customers and pass-purposeful groups.
- Analytical and Problem-Solving Abilities: The function requires an inventive, intellectually curious character with sturdy analytical abilities. The capability to resolve problems, multi-assignment, and prioritize work to satisfy deadlines is essential.
- Corporate Security Responsibility: The analyst should adhere to Mastercard’s security policies and practices, making ensure the confidentiality and integrity of information. Reporting suspected protection breaches and finishing obligatory safety education also are required responsibilities.
About Mastercard:
Mastercard is a generation business enterprise at the leading edge of the global bills industry. The company is dedicated to connecting human beings, organizations, and establishments, facilitating stable and green commerce globally. Mastercard’s commitment to innovation and patron satisfaction has made it a leader inside the monetary services era zone.
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