- Role: International voice process
- Location: Thane,Navi Mumbai,Dombivli
- Company: Concentrix
- Experience: 0 – 4 Years
- Employment Type: Full Time
Concentrix is a worldwide chief in consumer engagement and enterprise performance answers. Operating in more than forty nations, the corporation provides more than a few services, which include patron care, sales, technical aid, and lower back-workplace features. Concentrix serves numerous industries, from generation and customer electronics to banking, financial offerings, and healthcare. The employer prides itself on turning in customized and effective answers that help customers succeed in an aggressive worldwide market.
Job Description:
Concentrix is presently hiring for its International Voice Process roles, offering a tremendous possibility for freshers and skilled applicants. The organization is looking for folks who possess robust verbal exchange competencies and are keen to paint in dynamic, rapid-paced surroundings. The positions are based in Mumbai, along with Thane, Navi Mumbai, and Dombivli.
Job Details:
Shift:
The job calls for flexibility as shifts consist of night, rotational, and day shifts. This flexibility is important in catering to international clients throughout different time zones.
Experience:
Both freshers and people with up to four years of revel in are eligible to apply. The roles are designed to cater to a wide range of applicants, from those just beginning their careers to those trying to develop within the BPO enterprise.
Education:
A minimum qualification of HSC (Higher Secondary Certificate) is required. Graduates are also welcome to use. However, the enterprise does now not mandate a degree, making it available to a broader target market.
Salary:
The earnings for these roles stages from ₹10,000 to ₹40,000 consistently per month, depending on experience, talents, and the specific function. This aggressive pay scale displays the significance of the function in retaining client pleasure and using consumer success.
International voice process Responsibilities:
- Handling Customer Queries: Responding to customer inquiries and resolving troubles via voice, chat, or a blended manner.
- Customer Retention: Ensuring customer satisfaction via presenting wonderful service, which in flip, facilitates maintaining clients.
- Problem-Solving: Addressing and resolving patron concerns in a timely and efficient way.
- Client Satisfaction: Working toward reaching excessive tiers of patron pride using adhering to the enterprise’s carrier standards.
- After Sales Support: Providing after-income assistance and ensuring customers have a continuing enjoy put up-buy.
Desired Skills:
- Excellent Communication Skills: A high stage of talent in English is crucial for effective verbal exchange with global customers.
- Customer Handling: The capacity to manage and resolve client troubles efficiently.
- Client Satisfaction: A attention on maintaining and improving client satisfaction levels.
- Adaptability: Willingness to work in distinctive shifts as required by the activity.
- Problem-Solving Skills: The capability to troubleshoot and clear up troubles independently.
Company Culture and Growth Opportunities:
Concentrix offers supportive work surroundings with numerous possibilities for increase and improvement. Employees are encouraged to tackle new demanding situations and increase their skill sets through diverse schooling programs. The employer values range and fosters an inclusive subculture in which every person can thrive.
Conclusion:
A profession at Concentrix within the International Voice Process offers a mix of stability, growth potential, and the possibility to paint in a global environment. Whether you’re a brisker seeking to begin your profession or an experienced expert aiming to strengthen, this function offers a pathway to success. The key to thriving in this role is a dedication to extraordinary customer support, adaptability, and a force to excel in hard but profitable surroundings. If you’ve got sturdy communique skills and an ardor for supporting clients, this will be the best possibility for you.
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