Job Role: Service Delivery Ops Associate
Salary: ₹3.1 Lakhs to ₹8 Lakhs per year.
Location: Pune
Company: Accenture
Qualifications: Any Graduation
Experience: 1 – 3 years
ABOUT ACCENTURE
Job Description
Job Summary:
The Service Delivery Ops Associate performs a critical position in ensuring the clean and inexperienced transport of services to clients. This function consists of coordinating among numerous organizations, tracking service universal performance, and managing each day’s operational responsibilities to make sure that client expectancies are met and exceeded. The ideal candidate can have sturdy organizational abilties, an interest in detail, and a proactive method of hassle-solving.
Key Responsibilities For Service Delivery Ops Associate:
Operational Coordination:
- Assist with the planning, execution, and tracking of company delivery processes.
- Coordinate with inner groups (e.g., technical assistance, customer support, and profits) to make certain seamless service shipping.
- Manage schedules and sources to optimize provider delivery timelines.
Performance Monitoring:
- Track and document key standard performance signs (KPIs) and service stage agreements (SLAs).
- Identify and deal with any carrier transport issues or overall performance gaps.
- Prepare and gift normal performance reviews to manipulate.
Client Interaction:
- Serve as a factor of touch for clients regarding service transport inquiries and issues.
- Address customer problems and provide timely resolutions to ensure purchasers’ pride.
- Conduct regular examine-u. S.A.With customers to evaluate issuer awesome and collect remarks.
Process Improvement:
- Analyze modern provider transport techniques and propose enhancements to decorate performance and effectiveness.
- Participate in the improvement and implementation of new approaches and techniques.
- Monitor the impact of modifications and regulate as vital to satisfy company desires.
Documentation and Reporting:
- Maintain correct and updated records of service transport sports. ( Service Delivery Ops Associate)
- Document provider transport problems, resolutions, and instructions discovered.
- Prepare and distribute opinions associated with service transport’s normal overall performance and purchaser delight.
Team Collaboration:
- Work intently with move-realistic teams to ensure alignment and easy operations.
- Assist in education and mentoring new institution members as wanted.
- Foster collaborative and excessive first-rate work surroundings.
Qualifications For Service Delivery Ops Associate:
- Education: Bachelor’s diploma in Business Administration, Operations Management, or an associated area desired.
- Experience: At least 2 years of experience in a provider shipping or operations function, preferably internal a comparable company.
Skills:
- Strong organizational and multitasking talents.
- Excellent conversation and interpersonal abilities. ( Service Delivery Ops Associate)
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and familiarity with company control software.
- Ability to research statistics and generate actionable insights.
- Problem-fixing talents and a proactive technique to addressing troubles.
Attributes:
- Detail-orientated with a high degree of accuracy.
- Customer-targeted with a commitment to delivering amazing service.
- Ability to paint independently and as a part of a group.
- Adaptable and able to thrive in a short-paced environment.
Work Conditions:
- Office-primarily based with occasional far-of artwork flexibility.
- May require occasionaexcursionson relying on purchaser desires.
Application Process:
Interested applicants ought to publish a resume and cover letter detailing their qualifications and experience applicable to the Service Delivery Ops Associate role.
[Company Name] is an equal possibility organization. We have a good time range and are devoted to creating inclusive surroundings for all personnel.
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