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- Job Title : Sr. Quality Evaluator
- Salary : Rs10,80,000 per year
- Company : Concentrix
- Location : Hyderabad, India
- Qualifications : Bachelor’s degree
- Experience : 3 – 9 years exp.
ABOUT COMPANY
Concentrix is a worldwide generation organisation specializing in customer engagement and business solutions. With a presence in over 40 nations, Concentrix provides innovative offerings and solutions to help companies force client pleasure, loyalty, and growth. The organisation offers a extensive variety of offerings, such as customer care, technical assist, income, and digital advertising and marketing, tailored to fulfill the unique wishes of clients across diverse industries.
One of Concentrix’s key strengths lies in its recognition on handing over exquisite purchaser experiences through superior technology and human-centric strategies. Leveraging contemporary technologies including synthetic intelligence, automation, and analytics, Concentrix helps companies optimize their operations and enhance purchaser interactions.
Concentrix is devoted to fostering a tradition of diversity, inclusion, and innovation. The organization values its numerous group of workers and believes in harnessing the unique perspectives and talents of its employees to drive achievement. Through numerous projects and applications, Concentrix strives to create an inclusive environment in which employees can thrive and make a contribution to meaningful effects.
In addition to its dedication to excellence in customer support and worker pleasure, Concentrix is dedicated to corporate social duty. The company actively participates in philanthropic efforts and network initiatives to make a advantageous effect on society.
Job Description
As a Sr. Quality Evaluator, you’ll meticulously assess job descriptions to ensure they effectively communicate the requirements and expectations for candidates. Your role involves analyzing language clarity, accuracy, and inclusivity to attract diverse talent pools.Additionally, you’ll provide constructive feedback to optimize job postings for maximum impact. With your keen attention to detail and understanding of industry trends, you’ll play a vital role in shaping recruitment strategies and enhancing candidate experiences.
Responsibilities of Sr. Quality Evaluator:
- Customer Engagement: As a Customer Engagement Specialist at Concentrix, your number one obligation is to have interaction with clients through various channels, which include phone, e-mail, chat, and social media. You will deal with inquiries, provide help, and clear up issues to ensure a positive customer enjoy.
- Problem Resolution: You will utilize your problem-fixing skills to deal with client concerns and solve problems in a well timed and green way. This may also contain troubleshooting technical issues, investigating account discrepancies, or coordinating with other departments to discover answers.
- Product Knowledge: A thorough expertise of Concentrix’s services and products is vital. You will stay up to date on product functions, pricing, and promotions to provide correct records and aid to clients.
- Communication: Effective communique is fundamental to success on this role. You will communicate with customers truly and professionally, both verbally and in writing. This consists of lively taking note of recognize patron wishes and issues, as well as articulating solutions in a concise and understandable way.
- Team Collaboration: Collaboration with crew contributors and different departments is crucial to delivering seamless consumer experiences. You will work intently with colleagues to percentage expertise, collaborate on complex issues, and make contributions to group desires and tasks.(Sr. Quality Evaluator)
- Documentation: Accurate documentation of customer interactions and resolutions is essential for monitoring tendencies, figuring out regions for improvement, and maintaining quality standards. You may be liable for documenting all applicable information in internal systems and databases.
- Adherence to Policies and Procedures: Compliance with company policies, processes, and regulatory necessities is important. You will adhere to recommendations related to privateness, security, and records safety to make sure the confidentiality and integrity of patron facts.
- Continuous Improvement: Continuous development is on the coronary heart of Concentrix’s tradition.You will actively are searching for comments, participate in training and development possibilities, and contribute thoughts for procedure enhancements to enhance performance and effectiveness.
Skills of Sr. Quality Evaluator:
- Customer Service Excellence: Exceptional customer service capabilities are essential to this position. You should be empathetic, patient, and proactive in addressing consumer needs and concerns to deliver extremely good service reviews.
- Problem-Solving: Strong problem-solving abilities are essential for identifying issues, studying root reasons, and enforcing effective solutions. You have to be innovative and adaptable, capable of think creatively to clear up complicated troubles.(Sr. Quality Evaluator)
- Teamwork: Collaboration and teamwork are crucial for achievement in this role. You should be able to paintings effectively as a part of a crew, sharing expertise, assisting colleagues, and contributing to collective goals.
- Attention to Detail: Attention to element is important for appropriately documenting patron interactions, studying information, and making sure accuracy in all factors of your paintings.
- Time Management: Effective time control capabilities are important for prioritizing duties, managing workload, and assembly cut-off dates in a quick-paced environment.
- Adaptability: Adaptability and versatility are key developments for thriving in a dynamic and evolving work environment.You have to be open to trade, capable of speedy alter to new situations and requirements as needed.
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