- Job Title: Service Designer Senior Associate
- Salary: $52,600–$87,700 a year
- Location: Toronto, ON
- Company: PwC
- Qualification: Bachelor’s Degree
- Job Type: Full-time
- Hybrid work
ABOUT PWC
PwC Canada is a leading professional offerings firm, providing a huge variety of services such as audit and warranty, consulting, and tax. With a deep dedication to handing over great answers, PwC Canada facilitates agencies across various industries to remedy complex enterprise-demanding situations and navigate evolving market dynamics. The organization is a part of PwC’s worldwide community, presenting clients with access to international know-how and insights.
PwC Canada has a specialty of building trust, using innovation, and fostering a lifestyle of inclusivity and sustainability. By combining industry information with current technology, PwC allows organizations to thrive in a swiftly converting global. The firm’s committed professionals paintings collaboratively with clients to create value and power increase, even as adhering to the best requirements of integrity and ethics. PwC Canada is also devoted to social obligation, helping local groups and addressing key international troubles.
Job Overview:
A Service Designer Senior Associate is chargeable for leading the layout and improvement of end-to-stop offerings throughout various touchpoints. They collaborate with cross-purposeful groups to become aware of personal wishes, enterprise dreams, and opportunities for innovation. The position involves undertaking user research, prototyping solutions, and making sure of seamless carrier transport. They also analyze service overall performance, provide strategic insights, and facilitate design workshops. Senior Associates are predicted to mentor junior crew individuals and pressure provider design quality practices, making sure that services are efficient, effective, and aligned with each consumer and organizational target
Qualifications and Skills for a Service Designer Senior Associate:
Educational Qualifications:
- Bachelor’s or Master’s diploma in Service Design, Interaction Design, Industrial Design, Human-Computer Interaction (HCI), Business, or related fields.
- Certifications in carrier layout, UX/UI layout, or mission management (e.g., ITIL, Agile, or Lean Six Sigma) are a plus.
Key Skills:
Service Design Expertise:
- Extensive enjoyment in making use of carrier design concepts to create green, consumer-targeted services.
- Proficient in layout thinking, purchaser journey mapping, and service blueprinting, and enjoy prototyping.
- Knowledgeable in diverse layout methods like personas, service ecosystems, and storyboarding to create intuitive carrier reviews.
User-Centered Design:
- Ability to behavior and interpret consumer studies (interviews, surveys, ethnographic studies) to apprehend a person’s wishes, behaviors, and pain points.
- Strong cognizance of developing empathy maps and person personas to manual carrier answers.
- Proficiency in person trying out and iterative design to refine answers primarily based on user remarks.
Cross-Functional Collaboration:
- Ability to collaborate with a various team, which includes commercial enterprise stakeholders, developers, UX/UI designers, and product managers.
- Experienced in strolling and facilitating co-creation workshops, brainstorming periods, and layout sprints to align go-purposeful groups on design solutions.
Communication and Stakeholder Management:
- Excellent verbal and written conversation abilities, able to provide design standards and findings to both technical and non-technical stakeholders.
- Ability to translate complicated service design standards into clear, actionable insights for business leaders.
Prototyping and Tools:
- Skilled in the usage of layout and prototyping tools consisting of Figma, Sketch, Adobe XD, Miro, and Axure.
- Ability to build excessive-fidelity prototypes and mockups to illustrate design answers correctly.
Strategic Thinking and Problem Solving:
- Strong potential to analyze business wishes and personal necessities to create scalable, sustainable, and fee-powerful career answers.
- A strategic mindset too assumes destiny developments, market shifts, and evolving patron needs to destiny-evidence offerings.
Leadership and Mentorship:
- Proven revel in mentoring and educating junior designers and team individuals.
- Ability to take possession of tasks, lead design initiatives, and inspire a lifestyle of innovation in the team.
- Project Management:
- Familiarity with Agile methodologies and knowledge of challenge management gear (e.g., Jira, Trello) for effective task and timeline control.
Click Here to Apply Now
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