Microsoft Hiring Technical Support Engineering Job।Easy Apply

Job Title : Technical Support Engineering

Salary : Rs 6,80,000 per year

Company : Microsoft

Location : Hyderabad, Telangana

Qualifications : Bachelor’s degree

Experience : 3+ years

ABOUT COMPANY

Microsoft, a global era leader, is famend for its modern merchandise, which includes software, hardware, cloud offerings, and solutions. Established in 1975 by means of Bill Gates and Paul Allen, Microsoft has grown into one of the world’s most treasured agencies, shaping the virtual panorama with its transformative technologies.

At the core of Microsoft’s undertaking is empowering people and corporations worldwide to gain greater.The organisation’s diverse product portfolio spans productiveness tools together with Microsoft Office and Teams, working structures like Windows, and cloud computing offerings like Azure.

Microsoft’s commitment to innovation is evident thru its continuous funding in research and development, driving advancements in artificial intelligence, mixed truth, quantum computing, and extra. Through initiatives like Microsoft AI for Good and accessibility efforts, the organization strives to create fantastic societal effect and promote inclusivity.

Moreover, Microsoft’s culture emphasizes collaboration, range, and inclusion, fostering an surroundings in which employees are empowered to unleash their creativity and power high quality alternate. With a robust cognizance on sustainability and company duty, Microsoft ambitions to address worldwide demanding situations and create a greater sustainable future for all.

Job Description

A Technical Support Engineering function encompasses imparting technical assistance and help to clients experiencing problems with products or services. Responsibilities generally consist of troubleshooting problems, diagnosing and resolving technical hardware and software program troubles, and escalating complicated cases to better levels of guide. Additionally, they may collaborate with improvement teams to pick out and put into effect answers for routine issues, while also documenting troubleshooting steps and resolutions for future reference. Effective verbal exchange and problem-fixing abilities are important on this function to make sure customer delight and product reliability.

Requirements of Technical Support Engineering:

1. Technical Knowledge: Proficiency in applicable technology, systems, and gear is essential. This may consist of understanding running systems (e.G., Windows, Linux), networking principles, hardware additives, and troubleshooting methodologies.
2. Customer Service Skills: Strong conversation abilities and a purchaser-centric method are critical. Technical Support Engineers need to be capable of pay attention to consumer worries, empathize with their frustrations, and offer clean, beneficial steerage.
3. Analytical Thinking: The capability to analyze complicated technical troubles, pick out root causes, and devise effective answers is essential. This involves logical reasoning, interest to element, and a scientific method to trouble-solving.
4. Documentation Skills: Keeping correct information of patron interactions, troubleshooting steps, and solutions is essential for know-how sharing and destiny reference. Strong documentation capabilities ensure that information is well-organized and effortlessly reachable.
5. Adaptability: The era landscape is continuously evolving, so Technical Support Engineers should be adaptable and inclined to examine new talents and technologies as wanted. This includes staying up to date on product updates and enterprise developments.
6. Teamwork: Collaboration with colleagues from numerous departments, such as product improvement and best guarantee, is common. Technical Support Engineers need to be capable of paintings efficaciously as a part of a team to deal with consumer issues and improve strategies.(Technical Support Engineering) 
7. Time Management: Prioritizing responsibilities and managing time effectively is important, particularly whilst handling a couple of client inquiries simultaneously. Meeting carrier degree agreements (SLAs) and deadlines is critical for preserving customer pride.
8. Empathy and Patience: Dealing with annoyed or disillusioned customers calls for empathy, persistence, and the potential to remain calm beneath strain. Technical Support Engineers have to strive to offer nice aid stories, even in hard situations.
9. Continuous Learning: Keeping updated with the cutting-edge technologies, equipment, and satisfactory practices is critical for achievement in Technical Support Engineering. This might also involve pursuing certifications, attending schooling periods, or participating in expert development opportunities.

Skills of Technical Support Engineering:

1. Technical Proficiency: Mastery of relevant technology, systems, and equipment is essential for diagnosing and resolving technical issues correctly.
2. Problem-Solving Abilities: The functionality to research complicated troubles, perceive root causes, and devise powerful answers is vital.
3. Customer Service Skills: Strong communication competencies, empathy, and patience are vital for supplying top notch support experiences.
4. Analytical Thinking: The potential to method problems logically, smash them down into doable components, and derive answers systematically.
5. Troubleshooting Skills: Proficiency in diagnosing and resolving technical issues, together with using diagnostic equipment and methodologies.
6. Documentation: Keeping accurate records of patron interactions, troubleshooting steps, and answers for expertise sharing and future reference.
7. Adaptability: Flexibility to learn new technologies quickly and adapt to converting environments and customer wishes.(Technical Support Engineering) 
8. Teamwork: Collaboration with colleagues from numerous departments to deal with client problems and improve processes.
9. Time Management: Prioritizing obligations, handling workload efficiently, and meeting carrier degree agreements (SLAs) and closing dates.
10. Continuous Learning: Staying up to date with the modern-day technologies, tools, and first-class practices via ongoing schooling and expert improvement.

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