- Role: Travel and Expense Help Desk Manager
- Location: Bengaluru, Karnataka
- Company: ABB
- Qualifications: Graduate
- Experience: 6 Years
- Employment Type: Full Time
About ABB:
ABB is a major global-era company that energizes the transformation of society and enterprise to gain a more productive, sustainable future. By connecting software programs to its electrification, robotics, automation, and movement portfolio, ABB pushes the bounds of generation to power average overall performance to new stages. ABB has a record of excellence stretching back more than 130 years, and in recent times, we have a group of about 0 five,000 personnel in over one hundred nations.
Job Summary:
ABB is trying to find a dynamic and professional Travel and Expense Help Desk Manager to join our institution. The successful candidate will oversee the Travel and Expense (T&E) Help Desk institution, ensure efficient operations, superior customer service, and adherence to company rules and compliance necessities. The best candidate may also have a robust heritage in dealing with assist table operations, extraordinary management skills, and an eager eye for technique improvement.
Travel and Expense Help Desk Manager Responsibilities:
1.Team Management:
- Lead, control, and mentor the T&E Help Desk team to deliver tremendous aid to employees.
- Oversee the normal operations of the T&E Help Desk, making sure properly timed and correct decisions of queries and problems.
- Develop and implement schooling applications to decorate the team’s information and standard overall performance.
- Conduct everyday performance opinions and provide optimistic remarks to organization individuals.
- Foster a great and collaborative crew environment.
2.Customer Service:
- Ensure immoderate levels of consumer satisfaction by preserving green help table operations and providing timely responses to employee inquiries.
- Act as an escalation point for complex or unresolved troubles, ensuring a fast and tremendous choice.
- Monitor customer service metrics and implement strategies to enhance carrier levels.
3.Process Improvement:
- Identify possibilities for method improvements in the T&E Help Desk operations.
- Develop and put in force contemporary walking methods (SOPs) to enhance performance and consistency.
- Collaborate with skip-practical groups to streamline procedures and beautify ordinary T&E operations.
- Utilize statistics and comments to stress non-prevent development tasks.
4.Compliance and Policy Adherence:
- Ensure compliance with ABB’s excursion and price policies and techniques.
- Stay present-day with the organization’s satisfactory practices and regulatory requirements associated with tours and expenses.
- Conduct regular audits to ensure adherence to rules and discover any discrepancies.
- Provide steerage and training to personnel on T&E guidelines and techniques.
5.Reporting and Analysis:
- Prepare and gift ordinary critiques on T&E Help Desk overall performance, highlighting key metrics and traits.
- Analyze facts to perceive areas for development and position into impact corrective moves as wanted.
- Provide insights and tips to senior management primarily based on facts analysis.
6.Technology and Tools:
- Oversee the usage of T&E control structures and devices to ensure advanced functionality and personal experience.
- Work with IT and specific relevant departments to address technical issues and put into effect device upgrades.
- Stay updated on technological improvements and recommend new systems or structures as needed.
Qualifications, Skills, Experience:
- Bachelor’s diploma in Business Administration, Finance, Hospitality, or an associated discipline.
- Minimum of 6 years of experience in dealing with assist table operations, ideally within tour and price control.
- Proven leadership and group control abilities, with a song record of growing excessive-performing groups.
- Strong customer service orientation with high-quality conversation and interpersonal competencies.
- Ability to deal with complicated and touchy troubles with discretion and professionalism.
- Strong analytical and hassle-solving competencies, with the capability to make statistics-pushed picks.
- Proficiency in T&E control structures and equipment, together with Concur or SAP.
- Knowledge of adventure and price regulations, agency high-quality practices, and regulatory requirements.
- Ability to work in a fast-paced environment and manage multiple priorities successfully.
Why ABB?
At ABB, we offer a dynamic and inclusive painting environment in which you’ll have the opportunity to grow your career and make a considerable impact. We are committed to range and inclusion, and we price the precise perspectives and research that every person brings to our organization. In addition to competitive repayment and blessings, we offer ongoing professional improvement and opportunities for career development.
How to Apply:
If you are an endorsed and professional Travel and Expense Help Desk Manager looking to join a global chief in the era, we invite you to use this interesting opportunity. Please publish your resume and cover letter outlining your qualifications and enjoy.
ABB is an Equal Opportunity Employer. We have a fun variety and are dedicated to growing inclusive surroundings for all employees.
Apply Now
Other Jobs:
Panasonic Jobs | 12000+ Job Vacancies
Discover Career Opportunity in Accenture| 3000+ Vacancies
