- Role: Associate Account Manager
- Company: Adobe
- Location: Noida, Uttar Pradesh
- Qualifications: Bachelor’s degree
- Experience: 1-2 Years
- Employment Type: Full-time
About Adobe:
Adobe is a global chief in digital media and virtual advertising solutions. Our creative, marketing, and record solutions empower all people—from emerging artists to international manufacturers—to carry virtual creations into existence and supply them to the proper individual at the appropriate moment for excellent results. Adobe is committed to fostering a numerous and inclusive environment in which creativity and innovation can thrive. If you’re obsessed with the era, and purchaser fulfillment, and feature a knack for dating manipulation, this may be the proper possibility for you!
Job Summary:
We are looking for a dynamic and detail-oriented Associate Account Manager to enroll in our team at Adobe. In this function, you will be answerable for coping with and nurturing patron relationships, ensuring customer delight, and assisting the general account control organization. This is a high-quality possibility for someone with strong verbal exchange talents, a passion for digital media, and a choice to expand inside a globally recognized employer.
Associate Account Manager Key Responsibilities:
1. Client Relationship Management:
- Serve due to the fact the number one thing of touch for a portfolio of customers, building and retaining strong, lengthy-lasting relationships.
- Understand clients’ employer targets, challenges, and dreams to proactively offer answers that pressure price and client delight.
- Act as an advocate for the purchaser internally, making sure their wishes are met by coordinating with first-rate departments, which include profits, advertising and marketing, and product development.
2. Account Support and Strategy:
- Assist with the improvement and implementation of account strategies to maximize patron engagement and pleasure.
- Support the senior account control crew in identifying upsell and pass-sell opportunities inside gift debts.
- Conduct regular take-a-look-at-ins and commercial enterprise reviews with customers to make sure they may be maximizing the price of Adobe’s products and services.
3. Project Management:
- Manage the execution of client tasks, ensuring well-timed delivery and adherence to client specs and expectations.
- Coordinate with internal agencies to ensure project milestones are met and any purchaser worries are addressed immediately.
- Track and document task development, consumer comments, and key overall performance metrics to senior account managers.
4. Customer Support:
- Respond to client inquiries, troubleshoot problems, and provide steering on Adobe products and services.
- Work cautiously with the customer support group to solve any technical troubles that can arise, ensuring a clean and extremely good consumer revel in.
- Provide education and resources to customers on new capabilities or updates to Adobe merchandise.
5. Data Analysis and Reporting:
- Analyze patron information and utilization styles to discover tendencies, possibilities, and functionality dangers.
- Prepare specific reports on account usual performance, consumer pleasure, and other key metrics to percent with clients and inner stakeholders.
- Use facts-pushed insights to make recommendations for enhancing customer engagement and account overall performance.
6. Collaboration and Teamwork:
- Collaborate with pass-useful groups, which include income, marketing, product, and technical assistance, to supply seamless customer evaluations.
- Contribute to crew tasks and obligations geared towards enhancing account control strategies and client results.
- Share extremely good practices and insights with colleagues to decorate the overall effectiveness of the account management team.
Qualifications:
Bachelor’s diploma in Business, Marketing, Communications, or an associated location.
Experience:
1-2 years of experience in account control, customer support, profits manual, or a related position, ideally in the tech or digital media enterprise.
Skills and Abilities:
- Excellent verbal exchange and interpersonal abilities, with the potential to construct robust relationships with customers and internal corporations.
- Strong organizational talents and attention to detail, with the ability to manipulate multiple debts and tasks simultaneously.
- Proactive trouble-fixing abilities, with a focal point on turning in exceptional customer service.
- Familiarity with Adobe merchandise and virtual media answers is a plus.
- Analytical mindset with the ability to interpret statistics and make knowledgeable pointers.
- Ability to paint independently as well as part of a collaborative team.
Why Adobe?
- Innovative Environment: Work with modern technologies and some of the brightest minds inside the industry.
- Career Growth: Adobe offers excellent possibilities for professional improvement and professional development.
- Inclusive Culture: Join an enterprise employer that values range, fairness, and inclusion, in which each person can thrive.
- Benefits: Enjoy an entire advantages bundle, inclusive of medical health insurance, retirement plans, and worker discounts on Adobe products.
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