- Job Title: Customer Service New Associate Query Management
- Salary: Not Disclosed
- Location: Mumbai
- Company: Accenture
- Qualifications: Any Graduate
- Experience: 0 – 1 years
ABOUT ACCENTURE
Accenture is a global expert offerings corporation that specializes in consulting, technology, and outsourcing solutions. Founded in 1989 and based in Dublin, Ireland, Accenture operates in over 120 nations, with more than 700,000 personnel globally. The organization allows groups and groups to pressure innovation, improve overall performance, and enhance purchaser experiences through cutting-edge generation, digital transformation, and deep industry expertise.
Accenture affords offerings throughout a huge variety of industries, along with financial services, healthcare, energy, and telecommunications, amongst others. The agency is identified for its commitment to delivering cease-to-give-up solutions, from approach and consulting to era implementation and operations. Accenture’s diverse body of workers, strong attention to sustainability, and emphasis on inclusivity make it a pacesetter in fostering company obligation. The business enterprise is continually ranked as one of the pinnacle worldwide employers and maintains popularity for innovation and leadership within the business internationally.
Job Overview:
The Customer Service New Associate in Query Management is accountable for handling consumer inquiries, issues, and requests through diverse communication channels. They will successfully address and solve troubles, ensuring patron pleasure. This function involves handling queries associated with products, offerings, and technical assistance, even as maintaining correct statistics of interactions. New friends could be skilled in using internal systems and tools for tracking and resolving purchaser issues. Strong communique, hassle-solving competencies, and the capability to paint in a crew-orientated environment are vital to achieving this role.
Role and Responsibilities:
The Customer Service New Associate in Query Management is accountable for offering brilliant providers too clients through managing, addressing, and resolving their inquiries successfully. This access-level position serves as an essential point of touch for customers through multiple channels which include telephone, email, chat, or social media. Key duties encompass:
- Handling Customer Queries: Manage incoming queries associated with merchandise, services, or technical troubles and offer correct and well-timed responses to clear them.
- Issue Resolution: Troubleshoot issues, become aware of the basic reasons for them, and provide suitable answers. This may additionally involve liaising with specific departmentsG., technical guide, billing, or product groups) to make sure issues are resolved effectively.
- Documentation and Record-Keeping: Maintain clean and unique facts of all customer interactions inside the corporation’s CRM (Customer Relationship Management) device. This consists of logging proceedings, requests, remarks, and follow-up movements.
- Customer Education: Educate clients about products, services, and organization policies, making sure they apprehend the way to use the services or solve commonplace issues independently.
- Escalation Management: If a query is past the associate’s scope or needs specialized interest, improve it to the proper senior team of workers or department even as making sure anymore smoother.
- Customer Feedback: Collect and report purchaser remarks to help enhance provider first-rate, operational tactics, or product offerings.
- Team Collaboration: Work intimately with other group contributors to enhance service shipping and share insights on client needs, troubles, and commonplace tendencies.
- Adherence to Policies: Ensure all consumer interactions are performed in compliance with the agency’s recommendations, methods, and carrier standards.
Skills:
- Effective Communication: Strong verbal and written conversation capabilities are crucial to recognizing purchaser wishes and explaining answers genuinely and professionally.
- Problem-Solving Abilities: Ability to investigate consumer troubles, think seriously, and offer practical solutions in a timely way.
- Customer-Centric Mindset: Empathy and patience to recognize purchaser worries, making sure a fantastic enjoy even in challenging situations.
- Attention to Detail: Accuracy in recording information and resolving problems, making sure no info is left out.
- Adaptability: Ability to quickly study new structures, techniques, and products while ultimately being flexible in handling diverse purchaser eventualities.
- Time Management: Efficiently manage multiple queries whilst meeting provider goals and deadlines.
- Teamwork: Collaborative approach, working nicely with colleagues and different departments to supply pleasant outcomes for customers.
- Tech-Savvy: Proficiency in the use of CRM structures, e-mail, chat, and different conversation equipment. Familiarity with customer service software is a plus.
Click Here to Apply Now
More Other Job’s
Technical Delivery Manager job
Remote Part Time Jobs Data Entry job
Note: We are also on WhatsApp, LinkedIn, Instagram, and Facebook, to get the latest news updates, Subscribe to our Channels. WhatsApp– Click Here, Instagram– Click Here, Facebook – Click Here, and LinkedIn– Click Here
