Job Title: Account Centricity Associate
Salary: Rs15,000 per month.
Location: Technopark, Thiruvananthapuram, Kerala
Company: EY
Qualifications: B.Tech/B.E
Experience: 1-2 years experience
ABOUT EY
Job Overview
The Account Centricity Associate is answerable for dealing with and nurturing patron relationships to force satisfaction and retention. This position includes addressing purchaser wishes, resolving troubles, and ensuring that account sports align with patron goals. Key obligations encompass coordinating with inner groups to deliver solutions, tracking account overall performance metrics, and offering regular updates to clients. The Associate will even perceive possibilities for account boom and paintings on techniques to enhance consumer engagement. Strong communication capabilities, hassle-solving competencies, and a proactive approach are essential for fulfillment in this role.
Responsibilities Of an Account Centricity Associate:
Client Relationship Management:
- Develop and hold strong relationships with assigned customers to make certain excessive stages of delight and retention.
- Act as the number one factor of contact for client inquiries, concerns, and problems, making sure it is a well-timed and powerful resolution.
Account Coordination:
- Collaborate with internal teams, consisting of sales, advertising, and product improvement, to ensure patron needs and expectancies are met.
- Manage the execution of client tasks and deliverables, making sure of adherence to timelines and requirements.
Performance Tracking:
- Monitor and analyze account overall performance metrics, together with income increase, consumer delight scores, and carrier fine. (Account Centricity Associate)
- Prepare and present ordinary overall performance reviews to clients and inner stakeholders, highlighting achievements and regions for development.
Client Engagement:
- Identify opportunities for upselling and go-promoting extra services or products to enhance the consumer’s revel in and drive revenue increase.
- Organize and conduct patron meetings, critiques, and remarks classes to gather insights and deal with any potential troubles.
Problem Solving:
- Address and clear up any client troubles or conflicts directly and professionally, making sure minimal effect on the patron relationship.
- Proactively identify capacity-demanding situations and paintings with internal teams to broaden powerful answers.
Strategic Planning:
- Develop and put in force account strategies aligned with the customer’s commercial enterprise goals and enterprise goals.
- Support the improvement of purchaser-specific plans and tasks to drive account boom and fulfillment.
Qualifications Of an Account Centricity Associate:
Education and Experience:
- Bachelor’s diploma in Business, Marketing, or an associated area desired.
- Proven experience in account control, client services, or a similar position, with a tuned document of efficaciously coping with purchaser relationships. (Account Centricity Associate)
Skills:
- Strong communique and interpersonal capabilities, with the ability to construct and keep relationships with clients and inner teams.
- Excellent problem-fixing and struggle resolution capabilities, with a proactive and answers-oriented approach.
- Proficiency in using CRM software programs and other relevant equipment for handling money owed and tracking performance.
Attributes:
- Highly organized and detail-orientated, with the potential to manage multiple bills and projects concurrently.
- Ability to paint independently and as part of a team, demonstrating flexibility and adaptability in a dynamic environment.
- Strong analytical capabilities, with the potential to interpret data and make informed decisions to power patron success.
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