Job Role: Account Management
Salary: Rs 5,50,505 per year
Location: Chennai, Tamil Nadu
Company: Capgemini
Qualifications: Graduate
Experience: 2 years of minimum experience.
ABOUT CAPGEMINI
Capgemini is a worldwide leader in consulting, digital transformation, era, and engineering offerings. With a sturdy presence in over 50 countries and using more than three hundred,000 humans, Capgemini specializes in helping agencies harness the electricity of technology to electricity innovation and advantage company goals.
The company provides a vast range of services along with strategy and consulting, technology transformation, engineering, and cybersecurity. Capgemini operates throughout industries collectively with the vehicle, monetary offerings, retail, and telecommunications, handing over tailored solutions to fulfill the particular challenges of each region.
In recent years, Capgemini has placed a sizeable emphasis on sustainability and social obligation, integrating these ideas into its business enterprise approach. The enterprise ambitions to contribute definitely to society through its operations, focusing on environmental sustainability, variety and inclusion, and moral organization practices.
Job Description
“Account Management is liable for preserving relationships with clients, expertise their needs, and making sure customer pride. They act as the primary point of contact for client inquiries, manage contracts and negotiations, and collaborate with inner teams to deliver solutions that meet customer goals. Account Managers also screen account overall performance, identify growth possibilities, and attempt to increase revenue via upselling or cross-selling. Strong conversation, organizational talents, and a customer-centered method are vital to this function.”
Qualifications and Skills for Account Management at Capgemini:
1. Communication Skills:
- Account Managers need awesome verbal and written communique competencies to correctly have interaction with customers and inner groups. Clear and concise communication ensures expertise in customer wishes, negotiation of contracts, and determination of problems.
2. Relationship Building:
- Strong interpersonal talents are critical for building and keeping relationships with customers. This consists of know-how of client personalities, fostering acceptance as true, and demonstrating empathy to deal with worries effectively.
3. Problem-Solving Skills:
- Account Managers should be adept at identifying demanding situations, analyzing statistics, and providing solutions that align with client desires. This includes vital questioning and creativity to navigate complex situations.
4. Customer Service Orientation:
- A purchaser-centric mindset is crucial, specializing in delivering exceptional service and exceeding customer expectations. Account Managers should be responsive, proactive, and dedicated to resolving issues promptly.
5. Strategic Thinking:
- The capability to think strategically is important for understanding clients’ long-term targets and aligning enterprise answers consequently. This consists of growing account plans and identifying possibilities for account growth. (Account Management)
6. Organizational Skills:
- Effective time control and organizational abilities are essential to address more than one client’s money owed concurrently. This includes prioritizing obligations, assembly deadlines, and keeping correct facts.
7. Negotiation Skills:
- Account Managers engage in settlement negotiations, pricing discussions, and resolving conflicts. Strong negotiation skills are essential for reaching collectively useful agreements and keeping high-quality relationships.
8. Analytical Skills:
- Analytical competencies are required to interpret statistics, assess account performance, and derive insights for selection-making. This consists of studying income metrics, marketplace trends, and competitor activities.
9. Adaptability and Resilience:
- Account Managers perform in a dynamic environment where priorities and consumer desires may additionally exchange. Adaptability and resilience enable them to navigate demanding situations, embody exchange, and maintain composure under pressure.
10. Team Collaboration:
- Collaboration with inner groups along with income, advertising, and product improvement is important for delivering integrated answers. Account Managers must foster teamwork and talk efficiently across departments.
11. Industry Knowledge:
- A strong know-how of the enterprise and marketplace traits is useful for presenting informed recommendations to customers. Continuous learning and staying up to date on enterprise trends beautify credibility and patron trust. (Account Management)
12. Financial Acumen:
- Basic economic literacy is advantageous for expertise patron budgets, pricing structures, and profitability metrics. This know-how aids in making sound business selections and optimizing account profitability.
13. Leadership Skills:
- While not always a requirement, leadership qualities such as impact, motivation, and mentorship can be useful for dealing with consumer relationships and guiding account groups efficaciously.
14. Technology Proficiency:
- Proficiency in CRM software, project control tools, and other applicable technologies enhances productivity and helps seamless conversations with customers and inner stakeholders.
15. Ethical Standards:
- Maintaining excessive moral standards and integrity is essential for constructing believe with customers and upholding the enterprise’s recognition. This includes confidentiality, transparency, and compliance with industry rules.
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