Job Title: Account Manager, Inside Sales
Salary: Rs 3.6 Lakhs to 16.0 Lakhs
Location: Bengaluru, Karnataka
Company: Dell
Qualifications: Bachelor’s
Experience: 2-4 years
ABOUT DELL
Dell Technologies, primarily based in 1984 by way of Michael Dell, is an international chief in generation infrastructure and solutions. Initially regarded for its revolutionary approach to promoting private computers immediately to consumers, Dell has developed into a comprehensive generation powerhouse. The organization gives a large variety of services and products which includes PCs, servers, storage devices, networking devices, software, and IT offerings.
Dell’s strategic acquisitions, which include EMC Corporation and VMware, have reinforced its feature in employer solutions and cloud computing. The business enterprise is famed for its willpower to innovate, constantly investing in studies and development to energy advancements in a generation. Dell emphasizes sustainability through its social and environmental duties, aiming to create an exceptional impact globally.
Headquartered in Round Rock, Texas, Dell operates globally, serving diverse sectors inclusive of healthcare, schooling, authorities, and retail. With a focus on client-centric answers and a strong worldwide presence, Dell keeps forming the destiny of technology by allowing digital transformation and empowering agencies to thrive in the virtual era.
Job Overview
An Account Manager, Inside Sales, is chargeable for nurturing purchaser relationships and using sales growth from current debts. This position commonly entails proactive communication with customers to apprehend their wishes, upsell or go-sell products or services, and ensure standard delight. Account Managers in Inside Sales can also be tasked with figuring out new income possibilities within their client base, participating carefully with sales groups, and retaining correct statistics of interactions and transactions. Strong interpersonal talents, a purchaser-centric approach, and a strategic mindset are important for fulfillment in this dynamic role.
Responsibilities of an Account Manager, Inside Sales:
Client Relationship Management:
- Build and keep robust relationships with existing clients.
- Understand customer wishes, demanding situations, and dreams via regular communication and meetings.
- Serve as the primary point of touch for consumer inquiries, troubles, and escalations.
Revenue Growth:
- Identify opportunities to upsell or pass-promote products and services to present customers.
- Develop techniques to increase sales from assigned bills.
- Collaborate with sales teams to make certain alignment on account strategies and goals.
Account Planning and Strategy:
- Develop account plans detailing account strategies, desires, and action plans.
- Monitor account overall performance and take proactive steps to gain income goals.
- Forecast income projections and music progress against goals.
Customer Satisfaction:
- Ensure excessive levels of patron pride through timely reaction to inquiries and proactive account control.
- Address consumer concerns and issues correctly, running with internal groups as had to solve problems. (Account Manager, Inside Sales)
Data and Reporting:
- Maintain correct information on account interactions and transactions using CRM systems.
- Generate reports on sales sports, sales projections, and account fitness.
Collaboration and Communication:
- Collaborate with move-purposeful groups together with advertising and marketing, operations, and product improvement to guide consumer needs.
- Communicate successfully internally and externally to ensure alignment on consumer expectancies and deliverables.
Market and Industry Knowledge:
- Stay updated on enterprise developments, marketplace conditions, and competition.
- Leverage industry knowledge to offer insights and suggestions to clients.
Skills Required for Success of Account Manager, Inside Sales:
To excel as an Account Manager in Inside Sales, you want a blend of interpersonal, strategic, and technical abilities:
Interpersonal Skills:
- Excellent communication talents, both verbal and written.
- Strong negotiation and persuasion abilities.
- Ability to build rapport and keep relationships with clients.
Sales Acumen:
- Proven tune report in income with a focus on account management and sales boom.
- Understanding of income procedures and methodologies.
Customer Focus:
- Customer-centric attitude with a determination to deliver an incredible carrier.
- Ability to apprehend and count on purchaser wishes.
Analytical Skills:
- Ability to research records, developments, and patron information to discover opportunities and challenges.
- Proficiency in the use of CRM structures and other sales tools for tracking and reporting.
Strategic Thinking:
- Ability to develop and execute strategic account plans. (Account Manager, Inside Sales)
- Strong problem-solving abilities with a focus on accomplishing business goals.
Team Collaboration:
- Experience working collaboratively in go-functional teams.
- Ability to influence and paint efficaciously with internal stakeholders.
Adaptability and Resilience:
- Capacity to thrive in a fast-paced environment and adapt to converting priorities.
- Resilience to address rejection and triumph over demanding situations in sales approaches.
Organizational Skills:
- Strong attention to detail and organizational skills to manipulate a couple of debts and priorities correctly.
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