Job Role: Account Manager
Salary : ₹6,91,600 per year
Location: Bengaluru, Karnataka
Company: Swiggy
Qualifications: Graduate
Experience: 1.5-3 years
ABOUT SWIGGY
Swiggy, founded in 2014 in Bangalore, India, is a main online food delivery and logistics employer. It started as a platform to connect purchasers with neighborhood eating places, presenting short and convenient shipping offerings. Swiggy’s fulfillment is pushed with the aid of its progressive use of generation, a consumer-friendly app, and a huge network of shipping partners. The company has elevated its services past meal shipping to encompass groceries and other necessities via its Swiggy Instamart provider.
Swiggy’s increase is fueled by way of its commitment to customer satisfaction, efficient shipping operations, and strategic partnerships with a wide range of eating places. With a presence in several towns across India, Swiggy keeps playing a great position in transforming the food shipping enterprise inside the country. Its awareness of leveraging records and era ambitions to enhance consumer experience and streamline operations positions it as a major player within the evolving panorama of on-demand offerings.
Job Description
An Account Manager serves as the number one point of touch between the corporation and its customers, ensuring client delight and retention. Responsibilities include dealing with client debts, developing and retaining relationships, understanding purchaser wishes, and handing over tailored solutions. They deal with project coordination, cope with concerns, and collaborate with inner groups to achieve client targets. The role requires sturdy communique talents, hassle-solving abilities, and keen information on market developments to efficiently manipulate and grow accounts whilst assembling overall performance objectives.
Key Responsibilities Of Account Manager:
- Client Relationship Management: Serve as the primary factor of contact for assigned customers, building and retaining strong, lengthy-term relationships. Regularly check in with customers to evaluate pleasure and address any worries or problems right away.
- Account Planning and Strategy: Develop and enforce strategic plans to meet customers’ needs and desires. Work carefully with customers to recognize their targets and tailor answers that power their success.
- Project Coordination: Oversee the execution of tasks and make sure they are finished on time and within budget. Coordinate with internal teams, which include income, marketing, and product development, to deliver a brilliant career.
- Performance Monitoring: Track account performance metrics and put together regular reports for clients and internal stakeholders. Analyze data to perceive regions for improvement and enforce techniques to beautify account performance.
- Problem Resolution: Address and remedy client troubles and demanding situations quickly and correctly. Provide solutions that meet client expectancies and ensure endured pride. ( Account Manager)
- Contract Management: Manage contracts and agreements, making sure all phases are met and renewals are treated efficiently. Negotiate phrases and conditions as had to advantage each the purchaser and the agency.
- Business Development: Identify opportunities for account growth and upselling additional products or services. Work with clients to make bigger their use of organization offerings and boom revenue.
- Collaboration: Partner with other departments to supply complete solutions and make certain consumer wishes are met. Facilitate powerful verbal exchange and teamwork to acquire purchaser objectives.
Key Skills Of Account Manager:
- Communication: Excellent verbal and written conversation abilities are important for correctly interacting with customers and internal teams. The capability to bring records truly and persuasively is essential.
- Problem-Solving: Strong analytical and problem-solving abilities to deal with purchaser problems, expand solutions, and enforce strategies for development.
- Project Management: Proficiency in managing multiple initiatives concurrently, ensuring well-timed transport and adherence to financial constraints.
- Relationship Building: Ability to build and hold strong, nice relationships with clients, fostering consideration and loyalty.
- Negotiation: Skilled in negotiating terms and agreements to achieve favorable results for each the purchaser and the enterprise. ( Account Manager)
- Analytical Skills: Ability to investigate performance information, check traits, and make knowledgeable choices to enhance account overall performance.
- Attention to Detail: Meticulous interest in elements to ensure accuracy in account management and mission execution.
- Adaptability: Flexibility to adapt to converting customer needs, market conditions, and industry developments.
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