Job Title: Manager Customer Success
Salary: Rs 14,20,500 per year
Location: Noida, Uttar Pradesh
Company: Adobe
Qualification: Bachelor’s degree
Experience : 5+ years experience
ABOUT ADOBE
Adobe Inc. Is a worldwide leader in digital media and digital marketing solutions, renowned for its software program merchandise that has transformed innovative and business approaches. Founded in 1982, Adobe pioneered laptop publishing with its flagship product, Adobe Illustrator, and has considering that expanded its portfolio to consist of broadly-used tools like Adobe Photoshop, Adobe Acrobat, and Adobe Creative Cloud, a collection imparting applications for image layout, video modifying, net improvement, and greater.
The corporation is based in San Jose, California, and serves a wide range of industries, supplying modern solutions for creatives, marketers, and enterprises internationally. Adobe’s commitment to pushing the limits of the era is clear in its advancements in artificial intelligence and system getting to know, specifically through its Adobe Sensei platform. With strong attention to creativity, productivity, and digital reviews, Adobe keeps leading the enterprise, empowering users to create, manage, and supply high-quality virtual content.
Manager of Customer Success – Job Overview
Position Summary: The Manager Customer Success is a pivotal function focused on making sure that clients gain their preferred effects at the same time as utilizing the organization’s services or products. This role entails main a group of Customer Success Representatives, fostering a customer-centric tradition, and implementing techniques to decorate customer satisfaction and retention. The ideal candidate will have a robust heritage in client success or account management, with verified leadership skills and a strategic attitude.
Key Responsibilities OF Manager Customer Success:
Team Leadership and Development:
- Oversee and mentor a crew of Customer Success Representatives, presenting guidance, schooling, and performance reviews.
- Develop and implement crew goals and KPIs aligned with company goals.
- Foster advantageous and collaborative team surroundings to beautify productivity and process satisfaction.
Customer Relationship Management:
- Build and preserve sturdy relationships with key customers, expertise in their enterprise wishes, and demanding situations.
- Act as the number one point of contact for escalated troubles, making sure well-timed and effective resolution.
- Conduct everyday test-ins with customers to accumulate remarks and perceive possibilities for upselling or cross-selling.
Strategic Planning and Execution:
- Develop and execute techniques to enhance customer retention and pride.
- Analyze customer facts to perceive developments, capability dangers, and opportunities for improvement.
- Collaborate with income, product, advertising, and marketing teams to align patron success initiatives with usual commercial enterprise dreams.
Customer Onboarding and Training:
- Oversee the onboarding system for new customers, making sure of an easy transition and brief adoption of products or services.(Manager Customer Success)
- Develop and deliver education programs to teach clients about product functions and satisfactory practices.
Process Improvement:
- Continuously evaluate and refine purchaser success procedures to beautify efficiency and effectiveness.
- Implement and control customer achievement equipment and technologies to streamline operations and song performance.
Reporting and Analytics:
- Track and file on purchaser achievement metrics, such as retention rates, purchaser delight rankings, and product usage.
- Provide normal updates to senior management on crew overall performance and patron insights.
Qualifications OF Manager Customer Success:
- Bachelor’s degree in Business Administration, Marketing, or a related subject; MBA or applicable certification is a plus.
- 5 years of enjoy in consumer success, account management, or a related field, with at least 2 years in a management function.
- Strong leadership and crew management abilities, with a tested capability to inspire and increase a high-acting group.(Manager Customer Success)
- Excellent verbal exchange and interpersonal talents, with the potential to construct rapport and influence stakeholders at any respect level.
- Analytical attitude with the capability to interpret records and make facts-pushed choices.
- Proficiency in CRM and patron achievement gear (e.g., Salesforce, Gainsight, etc.).
Preferred Skills:
- Experience in the [specific industry] area is pretty applicable.
- Demonstrated fulfillment in imposing patron achievement strategies and using patron delight enhancements.
- Ability to thrive in fast-paced, dynamic surroundings and manage multiple priorities correctly.
Working Conditions:
- Full-time position with trendy workplace hours; flexibility may be required.
- Occasional journeys may be essential to satisfy key customers or attend enterprise activities.
Application Process:
Interested candidates must post a resume and cover letter outlining their applicable enjoy and qualifications. Applications could be reviewed on a rolling foundation until the placement is stuffed.
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