- Role: Voice Process /Customer Service
- Location: Noida
- Company: Tech Mahindra
- Salary: ₹ 2-2.25 Lacs P.A
- Qualifications: Under Graduate or Graduate
- Experience: 0 – 5 Years
- Employment Type: Full Time
Company Overview:
Tech Mahindra, a renowned Indian multinational facts technology offerings and consulting company, is presently expanding its group of workers. Part of the esteemed Mahindra Group, Tech Mahindra has installed itself as a frontrunner in offering modern IT answers globally. Headquartered in Pune, with its registered office in Mumbai, the corporation operates in over 90 nations with various personnel of more than 138,000 personnel. The organization’s large expertise in various industries, such as telecommunications, healthcare, and economic services, has made it a preferred accomplice for corporations global. Tech Mahindra’s dedication to using virtual transformation, enhancing purchaser reviews, and fostering innovation has been pivotal in its success.
Voice Process Job Overview:
Tech Mahindra is presently hiring for a Voice Process role within its customer support department, based in Noida. The function offers an exceptional possibility for both freshers and skilled people to join one of the leading corporations in the IT and BPO sectors. With 50 vacancies to be had, the agency is trying to fill those positions directly.
Key Responsibilities:
As a Voice Process Executive, the chosen candidates will play an essential function in handling client interactions and making sure of patron pride. The primary responsibilities include:
- Handling Customer Complaints: The role includes addressing consumer proceedings and supplying suitable solutions and options inside a particular time body. Ensuring timely and powerful resolution of troubles is fundamental to keeping clients agree with and delighting.
- Overseeing the Customer Service Process: Candidates can be chargeable for overseeing the cease-to-end customer service technique. This consists of tracking client interactions, figuring out areas for development, and making sure that service standards are met.
- Timely Handling of Customer Concerns: The function requires candidates to control consumer issues and lawsuits efficiently. This consists of identifying the basic purpose of problems, offering timely answers, and following as much as possible to ensure that the client’s trouble has been resolved satisfactorily.
Qualifications and Requirements:
- Educational Qualifications: The activity is open to candidates who are undergraduates or graduates. This flexibility allows a vast variety of candidates to use, regardless of their academic historical past.
- Experience: Both freshers and skilled candidates are welcome to use. This presents a splendid possibility for the ones looking to begin their profession in customer service as well as for people who already have an interest in the field and are trying to develop their careers.
- Communication Skills: Candidates need to be comfortable with English, as effective communique is essential for this position. Strong communication abilities will assist in efficaciously handling patron queries and proceedings.
Work Environment:
The position is primarily based in Noida, and applicants have to be snug with running from the office. Additionally, the job entails rotational shifts and rotational week offs, requiring flexibility from the candidates.
Key Skills Required:
- Customer Service and Voice Process: Candidates should have excellent information on customer service standards and practices. Experience in voice systems, especially in a home voice procedure or inbound calls, is effective.
- Communication Skills: Excellent verbal exchange competencies are important for this position. The capability to bring statistics clearly and efficaciously is prime to ensuring client pleasure.
- Customer Support: Experience in customer service or client care is beneficial. The potential to handle purchaser queries, provide appropriate answers, and follow up on troubles is essential.
- Inbound Process: Experience in dealing with inbound processes, particularly in customer service, is a delivered benefit. This consists of dealing with inbound consumer calls, resolving issues, and ensuring consumer pleasure.
Conclusion:
Tech Mahindra offers a dynamic and supportive painting environment wherein employees can grow their careers in customer service. With its popularity as a worldwide chief in IT offerings and a commitment to worker development, Tech Mahindra is a super vicinity for people looking to make a mark inside the BPO and customer service enterprise. Whether you’re a more energizing seeking to start your career or an experienced expert looking for new challenges, this Voice Process function in Noida gives a promising possibility to be a part of a main company.
Other Jobs:
Google Hiring AI Protection Analyst
Job Opportunity: Hardware Engineering Program Manager at Microsoft
Production Manager Job at Disney
Swiggy Hiring: Associate Sales Manager
I’m interested in this job ..kindly contact