- Job Title: Virtual Customer Service
- Location: Jaipur-Remote
- Education/Qualification: Graduation Not Required
- Years Of Exp: 0 – 3 Years
- Company: Amazon
- Pay: ₹ 2-2.75 Lacs P.A
- Employment Type: Full Time
Company Overview:
Amazon, a global leader in e-alternate and generation, is dedicated to turning in top notch customer tales and current answers. Our undertaking is to be Earth’s most customer-centric company, in which people can find and find out some issue they want to shop for on-line. Join our dynamic organization to help shape the destiny of customer service and contribute to Amazon’s growth and success.
Job Summary: Virtual Customer Service
We are looking for passionate and devoted Virtual Customer Service Associates to join our group. As a Virtual Customer Service Associate, you will be an crucial part of our venture to offer top notch service and assist to Amazon customers. You will handle loads of consumer inquiries, remedy issues, and make sure purchaser pleasure via effective verbal exchange and trouble-solving capabilities.
Key Responsibilities:
1.Customer Interaction:
- Respond to purchaser inquiries via smartphone, electronic mail, and chat in a timely and expert way.
- Address client issues, solve issues, and offer suitable solutions and alternatives.
- Follow up with clients to make sure their problems are resolved and they are glad with the selection.
2.Problem-Solving:
- Utilize severa gear and assets to analyze and solve customer issues.
- Escalate complex or unresolved issues to the correct branch or supervisor whilst critical.
- Maintain a deep statistics of Amazon’s products, services, and guidelines to provide accurate facts.
3.Communication:
- Communicate clearly and effectively with customers to assemble receive as true with and rapport.
- Document client interactions and movements taken in our customer support management system.
- Provide feedback to govern on ordinary consumer issues and advocate improvements.
4.Team Collaboration:
- Work intently with organization humans and different departments to remedy client issues.
- Participate in organization conferences, schooling intervals, and ongoing improvement applications.
- Share splendid practices and make a contribution to a great agency environment.
5.Performance Metrics:
- Meet or exceed overall performance dreams, along with reaction time, decision time, and customer pride rankings.
- Continuously decorate your fundamental typical performance based mostly on comments and training.
- Stay up to date with product information and customer support splendid practices.
Requirements:
- Education: High college diploma or equal; more schooling or certifications in customer service or related fields are a plus.
- Experience: Previous customer service revel in is favored however not required. We offer whole education for all new hires.
- Technical Skills: Proficiency with pc systems, internet navigation, and familiarity with customer support software and device.
- Communication Skills: Excellent verbal and written conversation competencies. Ability to articulate facts truly and concisely.
- Problem-Solving Skills: Strong analytical and trouble-solving competencies. Ability to assume in your feet and cope with hard situations.
- Interpersonal Skills: Ability to build rapport with clients and work effectively in a crew-oriented environment.
- Adaptability: Flexibility to work severa shifts, inclusive of weekends, holidays, and evenings. Ability to evolve to changing business organisation dreams and purchaser goals.
- Dependability: Reliable and punctual with a sturdy paintings ethic. Ability to artwork independently in a remote environment.
Why Work for Amazon?
- Competitive Compensation: We offer a competitive hourly rate and possibilities for overall performance-based bonuses.
- Benefits: Comprehensive benefits package deal which include health, dental, and imaginative and prescient coverage, 401(good enough) matching, and worker reductions.
- Career Growth: Opportunities for development in the corporation organisation. We spend money on our personnel’ improvement thru non-stop education and improvement applications.
- Work-Life Balance: Flexible artwork schedules and the benefit of strolling from home.
- Supportive Environment: Join a numerous and inclusive organization that values innovation, collaboration, and excellence.
How to Apply:
If you are enthusiastic about presenting brilliant customer service and want to be part of a dynamic and present day group, we need to pay interest from you! Apply now with the useful resource of filing your resume and a cowl letter outlining your relevant revel in and why you are a extraordinary in shape for this option.
Amazon is an Equal Opportunity Employer.
We agree with within the power of variety and attempt to create an inclusive surroundings wherein all employees can thrive. All certified candidates receives maintain of attention for employment without regard to race, shade, faith, gender, sexual orientation, gender identification, national starting, incapacity, or veteran reputation.
Join Amazon and assist us deliver smiles to hundreds of hundreds of clients round the arena.
This manner description outlines the essential issue factors of the Virtual Customer Service Associate feature at Amazon, emphasizing the duties, qualifications, and advantages to draw suitable applicants.
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