- Role: Relationship Manager – Travel and Lifestyle
- Location: Gurugram
- Company: American Express
- Qualifications: Any Graduate, Any Postgraduate
- Experience: 1 – 5 Years
- Employment Type: Full Time
Job Overview:-
American Express is looking for a devoted and skilled Relationship Manager who specializes in Travel and Lifestyle. This function is crucial for preserving and enhancing relationships with excessive-fee Centurion card participants (CMs), ensuring notable carriers, and driving engagement and profitability in journey and way-of-life offerings. The position is based totally in Gurugram, with a competitive compensation bundle and comprehensive blessings.
Relationship Manager – Travel and Lifestyle Responsibilities:-
- Centurion Product Strategy: Implement techniques to preserve high-fee CMs and increase their engagement with Travel & Concierge services.
- Relationship Management: Develop and preserve face-to-face relationships with excessive-fee clients, ensuring personalized provider and pride.
- Customer Satisfaction: Exceed patron delight objectives and service degree agreements by using know-how purchaser preferences and handing over tailored solutions.
- Team Leadership: Lead and inspire a crew of experts, making sure they deliver advanced customer support and meet productivity dreams.
- Collaboration: Work intently with internal and Third partners to create memorable reports and flawless service execution for Centurion CMs.
- Service Processes: Develop and beautify career techniques to pressure worthwhile journey income and boost consumer pride.
- Team Leadership: Lead and inspire a crew of experts, making sure they deliver advanced customer support and meet productivity dreams.
- Collaboration: Work intently with internal and third partners to create memorable reports and flawless service execution for Centurion CMs.
- Compliance and Accountability: Ensure adherence to compliance guidelines and manipulate the day-to-day operations of the branch.
Qualifications and Skills:-
- Educational Background: A graduate with at least five years of journey experience.
- Experience: Strong heritage in tour, luxurious sector, and/or relationship control, with knowledge of card service dynamics.
- Technical Skills: Proficiency in GDS structures (Amadeus, Sabre), MS Office Suite, and knowledge of fares and ticketing, inclusive of complex fares.
- Functional Skills: Excellent customer relationship abilities, time control, problem-fixing skills, and know-how of excessive-stop tour and lifestyle products.
- Leadership: Proven capacity to lead, increase, and inspire a crew to achieve terrific results and client pleasure.
Company Overview:-
American Express, a frontrunner in monetary services, is dedicated to supporting clients’ economic self-belief, enabling trade, and inspiring exploration. The agency values its personnel and offers a supportive and dynamic painting environment. American Express has obtained numerous accolades, inclusive of the Ambition Box Employee Choice Award 2024.
Benefits:-
American Express gives a complete benefits package deal that consists of:
- Financial Well-being: Competitive base salaries and bonus incentives.
- Health and Wellness: Medical, dental, vision, lifestyles coverage, and incapacity blessings; get admission to worldwide on-website online well-being centers; and the Healthy Minds application for personal counseling.
- Work-Life Balance: Flexible operating models (hybrid, onsite, or virtual), generous paid parental go-away rules, and aid for career improvement and education possibilities.
- Additional Perks: Transport, cafeteria, paintings-from-home options, task education, group outings, health club access, training assistance, baby care, international relocation, and unfastened meals.
- Health and Wellness: Medical, dental, vision, lifestyles coverage, and incapacity blessings; get admission to worldwide on-website online well-being centers; and the Healthy Minds application for personal counseling.
Industry and Role Details:-
- Industry Type: Financial Services
- Department: Sales & Business Development
- Role: Branch Sales Manager (B2B)
- Role Category: Enterprise & B2B Sales
- Employment Type: Full Time, Permanent
- Education Requirements: Any Graduate, Any Postgraduate
Application Process:-
Interested candidates with relevant enjoy and competencies are recommended to use for the location to join a dynamic crew devoted to delivering world-magnificence customer support and improving the American Express emblem’s recognition. For extra information and to apply, visit the American Express careers web page or observe the organization’s updates.
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