- Role: Customer Service Associate
- Company: American Express (Amex)
- Location: Gurugram, Haryana-Hybrid
- Qualifications: Graduate or post Graduate
- Experience: 1-7 Years
- Employment Type: Full-time
- Department: Customer Service
About American Express:
At American Express, we’re driven through manner of a dedication to handing over terrific providers to our customers. As a primary global services organization, we provide clients with proper entry to products, insights, and reports that beautify lives and build industrial enterprise success. Our subculture is rooted in patron obsession, and we empower our groups to supply terrific customer support.
Position Summary:
We are looking for a devoted and proactive Customer Service Associate to join our dynamic organization. This function is a wonderful possibility for individuals obsessed with helping others and ensuring exceptional customer reviews. As a Customer Service Associate at American Express, you may be the number one aspect of contact for our customers, managing inquiries, resolving troubles, and offering world-class provider. Your role is probably important in upholding our reputation for excellence in customer support.
Customer Service Associate Responsibilities:
1.Customer Interaction:
- Provide courteous, expert, and green service to customers via cellphone, e-mail, chat, and special verbal exchange channels.
- Handle a huge type of purchaser inquiries, which consist of account management, billing, transaction disputes, and standard facts requests.
- Resolve purchaser problems properly away and as they should be, making sure an excessive degree of purchaser delight.
2.Problem Resolution:
- Analyze purchaser troubles and questions to determine the exquisite route of motion.
- Collaborate with several departments to treat complicated troubles and provide comprehensive answers.
- Escalate unresolved issues to the proper teams or supervisors whilst important.
3.Product and Service Knowledge:
- Maintain an in-depth understanding of American Express products, services, and approaches.
- Stay knowledgeable approximately updates to services and products to provide correct statistics to customers.
- Educate customers on product features, blessings, and promotions to enhance their revel in.
4.Documentation and Reporting:
- Accurately report consumer interactions, troubles, and resolutions within the agency’s patron courting control (CRM) machine.
- Provide feedback on patron problems and inclinations to assist improve company strategies and merchandise.
- Prepare and put up normal opinions on consumer interactions and pride metrics.
5.Team Collaboration:
- Work closely with institution people to percent know-how, strategies, and wonderful practices.
- Participate in institution meetings and training durations to decorate abilities and knowledge.
- Contribute to an extraordinary and collaborative crew surroundings.
Qualifications:
- Education: High school degree or same required; bachelor’s diploma favored.
Experience:
- Previous experience in customer service or a related situation is extraordinarily proper.
- Experience in a call middle surroundings or handling customer inquiries via cellular phone, email, or chat is a bonus.
Skills:
- Excellent communication competencies, both written and verbal.
- Strong hassle-fixing abilities and interest in detail.
- Ability to handle annoying conditions with professionalism and endurance.
- Proficiency with pc systems and software applications, which include CRM equipment and Microsoft Office Suite.
- Ability to multitask and manipulate time successfully in quick-paced surroundings.
What We Offer:
- Competitive earnings and benefits package, together with medical insurance, retirement plans, and paid day off.
- Opportunities for expert increase and professional improvement inside American Express.
- A supportive and inclusive work environment that values range and teamwork.
- Access to ongoing schooling and improvement programs to enhance your abilities and information.
American Express is an identical possibility enterprise. We have an amusing range and are dedicated to growing inclusive surroundings for all personnel.
Join us at American Express and make a difference in the lives of our clients at the same time as building a rewarding career in customer support. We appear ahead of your application!
Other Jobs:
Manager Analystics and Reporting Job
