Job Title: Australian Technical Support
Salary : Rs 2,04,395.61 – ₹4,91,925.79 a year
Location: Mumbai, Maharashtra
Company: Tech Mahindra
Qualifications: Bachelor’s degree
Experience: 1-3 Year’s
ABOUT TECH MAHINDRA
Tech Mahindra is a main company of digital transformation, consulting, and enterprise reengineering offerings and solutions. Founded in 1986, it’s miles part of the Mahindra Group, a multinational conglomerate with operations spanning over a hundred countries. Tech Mahindra makes a specialty of IT services along with network offerings, cybersecurity, cloud computing, and information analytics, catering typically to industries like telecom, healthcare, banking, and production.
The organization is thought for its modern technique to era answers, leveraging emerging technology like AI, blockchain, and IoT to drive business effects for its clients. Tech Mahindra has a sturdy recognition of sustainability and social responsibility, aiming to create a fine impact on society through its company tasks. With a body of workers of over 150,000 professionals globally, Tech Mahindra emphasizes diversity, inclusivity, and a lifestyle of non-stop mastering and development.
In recent years, Tech Mahindra has expanded its competencies through strategic acquisitions and partnerships, further enhancing its function as a relied-on virtual transformation accomplice for firms worldwide.
Job Overview
“Provide professional technical help and support to customers over the smartphone, electronic mail, or chat. Troubleshoot hardware and software program troubles, pick out answers and guide customers via step-through-step resolutions. Maintain correct records of interactions, diagnoses, and answers. Collaborate with inner teams to amplify complex troubles and make sure of timely resolution. Keep updated on product facts and technical expertise to successfully assist customers. Provide fantastic customer support at the same time as adhering to corporation regulations and techniques.”
Requirements of Australian Technical Support:
- Technical Knowledge: Solid expertise in computer structures, networks, hardware components, and software packages relevant to the products or services supported. Knowledge of operating systems (e.g., Windows, macOS, Linux) and familiarity with commonplace enterprise software suites (e.g., Microsoft Office, G Suite).
- Communication Skills: Excellent verbal and written conversation skills in English. Ability to explain technical principles to non-technical users actually and effectively. Active listening skills to understand patron troubles and issues appropriately.
- Customer Service Skills: Strong customer support orientation with an ardor for helping humans resolve issues promptly and efficaciously. Patience and empathy to handle customer frustrations and de-amplify anxious situations.
- Problem-Solving Ability: Analytical mindset with the potential to diagnose and troubleshoot technical troubles logically. Capacity to observe systematic troubleshooting techniques and adapt solutions to precise purchaser eventualities.
- Attention to Detail: Thoroughness in documenting purchaser interactions, troubleshooting steps, and resolutions correctly. Attention to detail in figuring out styles or recurring troubles to contribute to ongoing improvement efforts.
- Team Collaboration: Ability to work collaboratively with move-practical groups such as product improvement, engineering, and fine guarantee to escalate complex technical issues and make contributions to non-stop product improvement. (Australian Technical Support)
- Time Management: Efficiently manipulate workload and prioritize duties to meet service level agreements (SLAs) and clear up customer issues within expected timelines.
- Adaptability: Flexibility to evolve to convert technology and product updates. Willingness to study new gear, techniques, and techniques as required.
- Education and Certifications: Typically, an excessive school degree is required, even though a few positions may also decide upon or require a bachelor’s diploma in the information era, laptop technology, or a related subject. Certifications inclusive of CompTIA A, Microsoft Certified Professional (MCP), or Cisco Certified Network Associate (CCNA) may be high quality.
Skills of Australian Technical Support:
- Technical Support Tools: Proficiency in the usage of far-flung guide equipment (e.g., TeamViewer, Remote Desktop) to assist customers simply. Familiarity with ticketing structures (e.g., Zendesk, JIRA) for monitoring and handling aid cases.
- Troubleshooting Methodologies: Experience in applying based troubleshooting methodologies (e.g., root reason analysis, systematic debugging) to resolve technical issues effectively.
- Customer Relationship Management (CRM): Ability to navigate CRM structures to retrieve purchaser information, update records, and maintain a comprehensive view of consumer interactions and histories.
- Documentation Skills: Strong documentation abilities to preserve special statistics of technical issues, solutions supplied, and comply with-up movements taken. Ability to create knowledge-based articles or FAQs to assist customers independently.
- Multitasking: Capability to deal with multiple patron inquiries simultaneously even maintaining a high fashion of customer support and accuracy in technical support delivery. (Australian Technical Support)
- Language Skills: Depending on the patron base, proficiency in extra languages except English may be useful to support various purchaser demographics.
- Industry Knowledge: Awareness of industry requirements and pleasant practices related to technical support and customer service in sectors along with software programs, telecommunications, or IT offerings.
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