Job Role: Business Retention Specialist
Salary: $55,835 per year
Location: Toronto, ON
Company: Thomson Reuters
Qualifications: Bachelor’s
Experience: 2 years experience
ABOUT THOMSON REUTERS
Job Description: Business Retention Specialist
Position Overview:
The Business Retention Specialist can be chargeable for growing and executing strategies to keep gift customers and maximize their pride in our products and services. This characteristic requires a proactive character with strong analytical skills, awesome verbal exchange competencies, and a patron-focused mindset. The perfect candidate will paint carefully with several departments to make sure that our customers live engaged and happy, in the long run contributing to the enterprise’s growth and success.
About Us:
At [Your Company Name], we are dedicated to delivering incredible services and products that meet our clients’ desires. We recollect constructing lengthy-term relationships with our clients and are devoted to presenting them with extraordinary guidance and charge. As a frontrunner in [industry/sector], we’re looking to amplify our group with a skilled Business Retention Specialist who will play a pivotal feature in maintaining and enhancing client relationships.
Key Responsibilities:
Customer Retention Strategies:
- Develop and position into effect powerful retention strategies to grow patron loyalty and reduce churn.
- Analyze patron facts to choose out inclinations, styles, and capacity issues affecting retention.
Customer Engagement:
- Build and hold robust relationships with present customers via regular communication and customized interactions.
- Conduct client satisfaction surveys and study up on feedback to address issues and improve the universal experience.
Issue Resolution:
- Act due to the fact the primary point of touch for clients experiencing troubles or annoying situations with our services or products.
- Collaborate with inner organizations to treat patron troubles successfully and correctly.
Performance Monitoring:
- Track and analyze retention metrics and KPIs to evaluate the effectiveness of retention techniques. (Business Retention Specialist)
- Prepare regular critiques on retention and usual overall performance and offer pointers for improvement.
Cross-Functional Collaboration:
- Work cautiously with Sales, Customer Support, and Product groups to ensure alignment on retention desires and tasks.
- Share insights and comments from clients to inform product improvement and company upgrades.
Customer Education:
- Develop and supply instructional substances and schooling training to assist customers in completely understanding and employing our products and services.
- Organize and participate in webinars, workshops, and great occasions to engage with clients and deal with their desires.
Qualifications:
- Bachelor’s degree in Business Administration, Marketing, or an associated place. Relevant revel can also alternative to education.
- Proven experience in consumer retention, account manipulation, or purchaser achievement characteristics, preferably internal to a comparable enterprise.
- Strong analytical capabilities with the capacity to interpret information and make fact-driven choices.
- Excellent conversation and interpersonal competencies, with the capability to assemble and maintain relationships with several stakeholders. (Business Retention Specialist)
- Proficiency in CRM software program application and precise applicable tools.
- Ability to work independently and as part of a group in quick-paced surroundings.
- Strong problem-solving abilities and a patron-centric method.
Benefits:
- Competitive profits and standard performance-based incentives.
- Comprehensive health, dental, and vision coverage.
- 401(good enough) plan with enterprise suit.
- Paid time without work and vacations.
- Opportunities for professional development and career development.
How to Apply:
Interested candidates need to send their resume and a cowl letter outlining their qualifications and experience to [email address or application link]. Please include “Business Retention Specialist Application” inside the issue line.
[Your Company Name] is an identical opportunity employer and values range within the place of work. We inspire all certified human beings to apply.
Apply Now
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