- Role: Client Executive
- Location: Winnipeg, MB
- Company: Bell
- Qualifications: Bachelor’s degree
- Employment Type: Full-Time
Job Summary:
Bell, a leader in communications and digital technology, is attempting to find an encouraged and dynamic Client Executive to join our group. The Client Executive is probably answerable for constructing and keeping strong relationships with our customers, the use of commercial organization increase, and turning in first-rate customer stories. This function calls for a deep understanding of the telecommunications agency, a confirmed track document in income and account management, and the capacity to strategically align Bell’s answers with the desires of our clients.
Client Executive Responsibilities:
1.Client Relationship Management:
- Develop and maintain robust, prolonged-time period relationships with key customers, serving as their primary factor of contact.
- Understand the precise desires and challenges of each customer, ensuring that Bell’s services and products align with their commercial enterprise goals.
- Provide customers with insights into enterprise tendencies and rising technology that might benefit their operations.
2.Sales and Revenue Growth:
- Identify opportunities for upselling and move-promoting Bell’s services and products to give customers.
- Work closely with clients to grow to be conscious of new organization possibilities and force revenue boom.
- Meet or exceed income goals through growing and executing strategic account plans.
- Collaborate with internal groups to create custom-designed solutions that meet client desires and supply the highest rate.
3.Strategic Account Management:
- Develop and put in force complete account techniques that maximize patron delight and loyalty.
- Monitor and manage purchaser debts to ensure well-timed shipping of products and services.
- Conduct ordinary industrial corporation critiques with clients to talk about their goals, assess performance metrics, and become aware of regions for improvement.
- Act as a purchaser suggests inner Bell, ensuring that purchaser remarks are communicated to inner agencies for continuous development.
4.Problem Solving and Resolution:
- Address and remedy any troubles or problems that customers can also moreover have, making sure an excessive diploma of pleasure.
- Proactively come to be aware of potential stressful conditions and work with clients and inner corporations to mitigate dangers.
- Ensure that every consumer problem is resolved in a timely way, keeping a sturdy awareness of patron retention.
5.Collaboration and Teamwork:
- Work carefully with Bell’s inner corporations, which include sales, marketing, product improvement, and customer support, to ensure a continuing customer revel.
- Share patron insights and remarks with inner teams to assist form Bell’s product and company offerings.
- Participate in organization conferences and make contributions to the continuous improvement of Bell’s client engagement strategies.
6.Market and Industry Knowledge:
- Stay up to date with the modern-day developments and traits in the telecommunications industry.
- Leverage corporations recognize ways to offer customers informed recommendations and answers that cope with their business enterprise goals.
- Attend employer sports, conferences, and seminars to network with capacity clients and companions.
Required Qualifications, Skills, Experience:
- Bachelor’s diploma in Business Administration, Marketing, Communications, or an associated discipline.
- Minimum of 5 years of experience in profits, account control, or consumer individuals of the own family, preferably inside the telecommunications or generation sectors.
- Proven song file of undertaking or exceeding income targets and driving sales growth.
- Strong know-how of telecommunications products and services, consisting of cloud answers, controlled services, and network infrastructure.
- Excellent communication, negotiation, and presentation skills.
- Ability to build and maintain strong relationships with clients in any respect stages of an agency.
- Strategic questioning with the capability to increase and execute complete account plans.
- Strong problem-solving competencies with the potential to address purchaser problems and issues efficaciously.
- Ability to work independently as well as collaboratively in internal group surroundings.
- Proficiency in Microsoft Office Suite and CRM software applications.
Preferred Qualifications:
- MBA or superior diploma in an associated area.
- Experience operating with big business enterprise clients.
- Knowledge of growing technology along with 5G, IoT, and AI.
- Previously Experience a comparable position inner a huge telecommunications commercial enterprise business enterprise.
Why Bell?
At Bell, we consider growing surroundings in which our employees can thrive and grow. As a Client Executive, you will have the opportunity to paint with a number of the most progressive technologies inside the telecommunications industry. We offer competitive repayment, complete advantages, and possibilities for expert improvement and professional improvement. Join us and be a part of a team that is shaping the destiny of communications.
Bell is an equal possibility company. We have an excellent time range and are committed to creating an inclusive environment for all employees.
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