- Job Role: Sales Support Officer
- Salary: $35,000–$52,000 a year
- Location: 100 King Street West, Toronto, ON M8X 1C4
- Company: BMO
- Qualifications: Graduate
- Experience: 1 – 2 years
- Job Type: Full-time
ABOUT BMO
BMO Financial Group, based in Toronto, is one of the most important and maximum-mounted banks in Canada. With records spanning over 200 years, BMO offers a huge variety of monetary services, inclusive of personal banking, wealth control, and business solutions. Operating throughout Canada, the US, and the world over, BMO serves tens of millions of customers, from people to huge groups. The financial institution is understood for its cognizance of innovation, sustainability, and community effect, integrating advanced generations to beautify customer revel.
BMO is dedicated to promoting range, inclusion, and company social obligation. It has a strong reputation for offering customized economic advice, modern-day banking answers, and a client-centric technique. As part of its ongoing evolution, BMO continues to spend money on digital transformation, environmental tasks, and philanthropic programs, positioning itself as a pacesetter within the North American financial offerings enterprise.
Job Description:
A Sales Support Officer assists the sales group by supplying administrative and operational support to decorate sales overall performance. Key duties consist of making ready sales reports, maintaining purchaser databases, handling sales orders, coordinating product deliveries, and coping with purchaser inquiries. They assist organize income conferences, tune stock stages, and make certain timely observe-up with customers. The role requires extraordinary communication, organizational capabilities, and skillability in Microsoft Office and CRM software. The Sales Support Officer contributes to optimizing income methods and making sure smooth interactions between the income crew and clients.
Key Responsibilities of a Sales Support Officer:
- Sales Order Management: Process and tune client orders, ensuring they’re as they should be entered into the machine and brought on time. Coordinate with logistics and inventory groups to manipulate inventory degrees and fulfillment.
- Customer Relationship Management: Act because the first factor of touch for patron inquiries, presenting fantastic customer support. Follow up with clients to cope with issues or concerns, ensuring high patron pride.
- Sales Reporting and Data Analysis: Prepare income reviews, analyze sales statistics, and generate insights for the income group. Monitor sales performance against objectives and help in forecasting future income traits.
- Document and Proposal Preparation: Assist in getting ready income shows, proposals, and contracts. Ensure all documents are accurate and updated.
- Database and CRM Management: Maintain and update customer statistics in the Customer Relationship Management (CRM) gadget. Ensure information integrity and the right documentation of all income interactions.
- Product Coordination: Support the income group with product facts, making sure that they have cutting-edge updates on new merchandise, pricing, and availability. Assist in dealing with product samples and promotional substances.
- Meeting and Event Coordination: Organize meetings, events, and exchange indicates for the sales group. This includes reserving places, arranging journeys, and making ready important materials for the activities.
- Sales Team Support: Provide trendy administrative support to the sales crew, together with scheduling meetings, making ready agendas, and dealing with observe-up obligations. Help with onboarding new sales workforce when required.
- Order Follow-up: Ensure that every order is finished and brought as promised. Keep customers knowledgeable on order repute, and increase troubles as wished.
- Collaboration with Other Departments: Work intently with advertising, finance, and logistics departments to ensure clean operations and align with customer wishes and priorities.
Key Skills Required:
- Communication Skills: Ability to successfully communicate with both internal teams and customers, ensuring clarity and professionalism in all interactions.
- Attention to Detail: Precision in coping with statistics, processing orders, and coping with consumer requests to keep away from mistakes and discrepancies.
- Organizational Skills: Strong time-management and multitasking capabilities to handle numerous administrative obligations successfully.
- Proficiency in Microsoft Office & CRM Software: Comfortablwith e with the use of Excel, Word, and PowerPoint, as well as CRM systems to manage customer relationships and statistics.
- Problem-Solving: Ability to clear up problems speedy and efficiently, whether or not associated with purchaser orders or coordination among departments.
- Customer Service: A sturdy patron-targeted method, continually aiming to improve customer pride and loyalty.
- Teamwork: Ability to collaborate successfully with the sales group and different departments to achieve unusual desires.
- Adaptability: Ability to paint in dynamic, rapid-paced surroundings and manage converting priorities.
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