09/05/2024
By Ella Thomas
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Blog, Jobs

Branch Relationship Manager Job at Kotak Mahindra| 1-3 yrs | Apply

Job Role: Branch Relationship Manager

Salary: Rs 4-5.5 Lacs P.A.

Location: Bengaluru

Company: Kotak Mahindra Bank

Qualifications: Any Graduate

Experience: 1 – 3 years

Table of Contents

ABOUT KOTAK MAHINDRA BANK

Branch Relationship Manager in Kotak Mahindra Bank

Kotak Mahindra Bank is one of India’s number one non-public region banks, located in Mumbai, Maharashtra. Established in 1985 as Kotak Mahindra Finance Ltd., it has grown to be the number one non-banking economic business enterprise in India to preserve a banking license from the Reserve Bank of India in 2003, transitioning into Kotak Mahindra Bank.

With a large sort of financial offerings, the monetary organization provides products that incorporate private and organizational banking, funding banking, existence coverage, wealth manipulation, and mutual budget. Kotak Mahindra Bank serves retail, business business enterprise, and institutional clients through its huge network of over 1,600 branches and 2,500 ATMs across India.

Known for its consumer-centric technique and innovative answers, Kotak Mahindra Bank emphasizes virtual banking offerings, imparting convenient and stable platforms for customers. The financial institution is also devoted to sustainable and responsible banking, aligning with environmental and social goals. Its center values of acceptance as true, integrity, and professionalism have helped it construct a robust popularity inside the Indian banking industry.

Job Description: Branch Relationship Manager

Job Summary:

The Branch Relationship Manager (BRM) is liable for dealing with and developing the branch’s portfolio with the resource of presenting remarkable customer support and building long-term relationships with customers. The function involves making sure of clean day-by-day department operations, promoting monetary merchandise, and developing patron engagement. The BRM acts as a bridge between customers and the economic organization, making sure that consumer goals are met successfully and effectively.

Key Responsibilities:

Branch Relationship Manager in kotak Mahindra back

Customer Relationship Management:

Build, nurture, and control relationships with present and potential customers.
Act because the number one point of touch for customers to deal with their queries, offer monetary recommendations, and ensure a seamless banking revel.
Proactively test the monetary dreams of customers and recommend appropriate banking products and services which consist of financial savings bills, loans, investments, and insurance.
Identify key clients and create individualized engagement techniques to maintain and increase patron loyalty.

Branch Operations and Sales Management:

Collaborate with branch body of people to ensure the green dealing with everyday branch operations.
Monitor earnings targets for the department, making sure achievement of industrial organization goals associated with client acquisition, account commencing, and pass-promoting economic products.
Conduct ordinary education periods for the department body of workers to beautify product records and issuer requirements.
Analyze the overall performance of the branch through normal reporting and take corrective movements to pressure business enterprise growth.

Cross-Selling and Business Development:

Identify opportunities to transport-promote numerous banking services and products, including personal loans, credit rating gambling cards, mutual budget, constant deposits, and further.
Assist customers with loan programs, provide data on particular lending alternatives, and guide them via the mortgage approval way.
Develop techniques to develop the department’s consumer base via organizing client outreach applications, attending neighborhood network activities, and organizing partnerships with neighborhood organizations.
Leverage data analytics to discover marketplace trends and understand patron desires, ensuring that branch offerings align with neighborhood marketplace requirements. ( Branch Relationship Manager)

Compliance and Risk Management:

Ensure adherence to the monetary group’s regulations, procedures, and regulatory necessities.
Monitor and control the department’s financial risk by making sure that all transactions are compliant with the bank’s tips and neighborhood guidelines.
Maintain thorough records of all customer interactions and make certain correct documentation in compliance with regulatory necessities.
Conduct periodic audits and reviews to make certain the branch is going for walks according to financial institution guidelines.

Customer Experience and Feedback:

Lead obligations to improve patron pride within the branch.
Solicit customer comments and put them to use to enhance branch offerings.
Resolve customer court docket cases swiftly and professionally, ensuring a notable enjoy for all clients.

Team Collaboration and Leadership:

Work carefully with branch group contributors, selling a collaborative and purchaser-centric painting way of existence.
Act as a mentor for the junior body of workers and manual them to gain expert growth and success.
Regularly file on department’s overall performance to senior management, outlining successes, challenges, and development opportunities.

Key Skills and Competencies:

Strong conversation, interpersonal, and negotiation talents.
Proven song file of patron courting manager.
In-intensity knowledge of banking products and services.
Ability to paint independently and inner a team.
The sales-oriented mindset with a focal point on consumer pleasure.
Analytical competencies to evaluate customer dreams and market developments.
Excellent organizational and multitasking talents. ( Branch Relationship Manager)

Qualifications:

Bachelor’s diploma in Business, Finance, Economics, or associated location.
Minimum 3-five years of experience in banking, monetary services, or dating control roles.
Experience in retail banking and customer service.
Proficiency in CRM software programs and banking systems.

Compensation:

Competitive revenue and performance-based incentives, alongside blessings, include health insurance, paid depart, and professional development opportunities.

Career Growth:

As a Branch Relationship Manager, you will have opportunities to strengthen into roles consisting of Branch Manager, Regional Relationship Manager, or other senior management positions based totally on average overall performance and experience.