- Job Title: Call or Chat Customer Service Representative
- Company: TELUS
- Degree: Any Graduate
- Location: Montreal, QC
- Experience: Min 1-2 Years
- Employment Type: Full-Time and Day Shift
- Salary: $42,000 a year
Join Our Team as a Call or Chat Customer Service Representative at TELUS
Are you a people man or woman who flourishes in solving problems and developing an extraordinary effect? Do you very very own first-rate verbal exchange talents and a knack for presenting pinnacle-notch customer service? If so, TELUS has a thrilling opportunity so one may be part of our team as a Call or Chat Customer Service Representative.
About TELUS:
TELUS is the number one telecommunications organization in Canada, committed to connecting Canadians to human beings and facts that rely on maximum. We are committed to leveraging generations to create sizable opinions and make a difference in the lives of our clients. With a focus on innovation, inclusivity, and sustainability, TELUS is at the vanguard of shaping the future of telecommunications in Canada and the past.
Position Overview:
As a Call or Chat Customer Service Representative at TELUS, you may play a vital feature in handing over splendid customer support evaluations to our valued customers. Whether you are supporting customers over the phone or through online chat structures, you’ll be the number one element of contact for inquiries, troubleshooting, and manuals associated with our services and products.
Key Responsibilities:
- Customer Support: Provide nicely timed and powerful assistance to clients through telephone calls or online chat, addressing inquiries, troubleshooting technical problems, and resolving issues with professionalism and empathy.
- Product Knowledge: Develop a complete fact of TELUS merchandise, services, and promotions to successfully teach customers and advise solutions that notably meet their goals.
- Problem-Solving: Analyze patron problems, pick out root causes, and position into effect answers to make certain spark off choice and customer satisfaction.
- Communication: Communicate definitely and correctly with customers to offer correct data, set sensible expectations, and maintain open lines of verbal exchange at some unspecified time in the future the customer interaction.
- Documentation: Accurately file purchaser interactions, inquiries, and resolutions in our inner systems to facilitate seamless follow-up and make sure an ordinary patron enjoys.
- Team Collaboration: Collaborate with colleagues and pass-beneficial groups to percentage expertise, seek help whilst wished, and make contributions to powerful and supportive artwork surroundings.
- Continuous Improvement: Actively seek out comments, take part in education programs, and stay up to date on industry traits to continuously enhance your talents and records as a customer service professional.
- Resolve technical problems, imparting concise steering to platform customers via multiple channels for quick trouble decisions allowing their commercial agency growth
- Participate in improving the continuing improvement of our know-how base, making sure the upkeep of current-day and consumer-fine resources for the last advantage of our platform customers.
- Explain answers in simple language that every platform customer, no matter the technical information, can easily recognize
- Demonstrate flexibility and versatility by running one of a kind team based on the dreams of our customers (merchants, partners, and customers) and our employer
- Adopt converting roles and obligations to offer a guide wherein its miles wanted maximum
- Stay informed about our evolving product and assist services, offerings and the cutting-edge era, typically expanding your realize-
- how to successfully aid platform users and endorse new functions that may beautify their organization
- Ad hoc duties assigned
Experience, skills, and traits required:
- Customer Service Experience: Previous enjoy in a customer support characteristic, ideally in a call middle or contact middle environment, is an asset.
- Communication Skills: Exceptional verbal and written verbal exchange capabilities, with the functionality to articulate data definitely and concisely.
- Problem-Solving Abilities: Strong analytical and problem-solving capabilities, with the capability to assume drastically and solve complicated troubles effectively.
- Empathy and Patience: A purchaser-centric mindset with the capability to empathize with clients, continue to be affected by men or women below strain, and keep an incredible mindset in difficult conditions.
- Technical Aptitude: Basic technical talent and the capacity to navigate more than one system and software software program simultaneously.
- Flexibility: Willingness to artwork bendy hours, on the side of evenings, weekends, and holidays, to deal with our customers’ desires and employer necessities.
- Team Player: Strong interpersonal abilities and the capability to art work correctly as a part of a team, helping colleagues and contributing to collaborative work surroundings.
- Six months to three hundred and sixty-five days of enjoy offering simple technical troubleshooting guide in a name middle environment
- 1-2 years of experience in an interactive customer service function wherein constructing customer relationships and offering meaningful solutions become an expectation
- Ability to serve a high-quit consumer by demonstrating self-belief and knowledge through all patron interactions
- Solution-targeted, with effective consultative and vital questioning capabilities, having the potential to listen and anticipate customer wishes, thereby offering confident tips
- Fluency in English (C1 degree: Excellent skills in grammar, enunciation, pronunciation, verbal and written syntax)
- Excellent verbal exchange talents, in particular in writing, with a typing pace of at least 30 phrases in line with minute.
- Able to remedy fundamental technical issues with minimal steering while retaining highly satisfactory customer support requirements
- Demonstrate strong multitasking talents (e.G. Capable of manipulating a couple of chats, recording statistics, and interacting with clients concurrently)
- Experience running and adapting to new technologies
- Experience dealing with relationships with internal or external stakeholders, customers, clients, or different relevant parties
- Ability to proactively check the accuracy of facts and determine if they require updates or modifications
- Proven capability to successfully hassle-solve, perceive issues, research current answers, and record new ones as wanted.
- Ability to interact with clients and associates from diverse backgrounds, demonstrating cultural sensitivity and attention to customs, traditions, and conversation patterns to offer inclusive and personalized aid
- Ability to take initiative and quickly execute plans with general supervision.
- Demonstrate a true passion for getting to know, waking up every day with enthusiasm to collect new information.
- Ability to adapt speedy and embrace exchange.
- Ability to pass a heritage test which may consist of federal fingerprinting and security clearance.
- Flexibility to work any assigned timetable between working hours of eight:00 a.m. – 8:00 p.m. ET, Monday – Sunday. Shifts might
- be complete-time, so weekend and evening availability is needed.
Why TELUS:
At TELUS, we keep in mind fostering a way of life of inclusivity, and variety and recognize wherein employees can thrive and develop professionally. As a member of our team, you will have to get proper access to a first-rate fashion of blessings and opportunities for career development, collectively with ongoing schooling, mentorship packages, and improvement possibilities in the enterprise.
Join us in our assignment to make the future pleasant by turning in brilliant consumer critiques and using high best trade within the telecommunications agency. Apply now to turn out to be a Call or Chat Customer Service Representative at TELUS and embark on a worthwhile career adventure with one in every one of Canada’s maximum crucial groups.
Conclusion:
If you are obsessed with supplying high-quality customer service and creating a distinction within the lives of others, we need to pay interest from you. Join TELUS and end up part of a dynamic group that is dedicated to empowering humans and businesses through connectivity and innovation. Apply these days and take step one toward an exciting profession as a Call or Chat Customer Service Representative at TELUS.
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