Job Title: Account Management
Salary: Rs 2.4 Lakhs to 16.5 Lakhs
Location: Bengaluru, Karnataka
Company: Capgemini
Qualifications: Bachelor’s
Experience: 2-3 Year’s
ABOUT CAPGEMINI
Capgemini is a global leader in consulting, generation offerings, and virtual transformation. Established in 1967 and based in Paris, France, Capgemini operates in over 50 countries and employs spherical 270,000 humans. The company’s understanding spans various industries which consist of car, banking, purchaser merchandise, and telecommunications.
Capgemini is famed for its abilities in cloud computing, cybersecurity, and growing technologies which consist of artificial intelligence and blockchain. They provide a huge range of services which include consulting, era offerings, and engineering offerings, supporting clients to innovate and live competitively in a swiftly evolving digital panorama.
The commercial enterprise agency locations a sturdy emphasis on sustainability and organizational social duty, integrating environmental and social issues into its employer practices. Capgemini’s willpower for variety and inclusion is pondered in its personnel and company manner of existence, fostering collaborative and inclusive surroundings for personnel globally.
Job Overview
Account management entails retaining relationships with customers, ensuring their desires are met, and fostering commercial enterprise increase. It includes overseeing purchaser portfolios, addressing inquiries, and strategizing to maximize delight and retention. Key responsibilities frequently consist of everyday communication, information on customer targets, and coordinating with inner teams to supply solutions. Effective account control requires robust interpersonal abilities, company, and a proactive approach to hassle-solving. It performs a vital position in maintaining long-term partnerships and using revenue through consumer success and loyalty.
Qualifications For Account Management:
- Communication Skills: Strong verbal and written conversation talents are critical for efficaciously interacting with customers and inner groups. Clear, concise communique enables knowledge of patron needs and articulating solutions.
- Interpersonal Skills: Building and retaining relationships is in the middle of account control. This includes empathy, active listening, and the ability to navigate specific personalities and situations diplomatically.
- Problem-Solving Ability: Account managers must be adept at identifying troubles, analyzing statistics, and offering practical answers. This involves critical wondering and a proactive approach to addressing customer-demanding situations.
- Negotiation Skills: Often, account managers negotiate contracts, pricing, or carrier stages with clients. Negotiation talents are vital for achieving mutually useful agreements at the same time as preserving relationships.
- Organizational Skills: Managing a couple of clients and projects requires sturdy organizational abilities. Account managers need to prioritize duties, meet time limits, and preserve accurate information on client interactions and agreements. (Account Management)
- Industry Knowledge: Understanding the industry wherein clients perform allows account managers to assume trends, demanding situations, and possibilities. Industry understanding allows informed discussions and strategic tips.
- Technical Proficiency: Depending on the enterprise, familiarity with relevant software programs, platforms, or technical components of products/offerings being managed may be effective. This facilitates effective conversation with technical groups and troubleshooting when wished.
- Customer Relationship Management (CRM) Systems: Proficiency in the usage of CRM structures to song consumer interactions, manipulate pipelines, and generate reviews is frequently required. Familiarity with CRM equipment complements performance and effectiveness in account control.
- Analytical Skills: Ability to interpret information, metrics, and financial reports related to patron money owed. Analytical competencies resource in expertise customer performance, identifying growth opportunities, and making facts-pushed selections.
Responsibilities For an Account Management:
- Client Relationship Management: Build and keep strong relationships with customers, acting as the main point of contact. Understand purchaser goals, demanding situations, and priorities to offer tailor-made solutions.
- Account Planning and Strategy: Develop account plans aligned with consumer objectives and agency dreams. Strategize with internal teams to supply answers that meet purchaser wishes and power commercial enterprise growth.
- Client Communication: Regularly talk with customers to provide updates, acquire comments, and deal with inquiries. Ensure clients are informed about product/service enhancements, promotions, or relevant industry news.
- Issue Resolution: Proactively pick out and clear up customer issues or worries. Collaborate with inner teams (together with sales, operations, or technical assistance) to make certain timely decisions and preserve consumer satisfaction.
- Contract Management: Negotiate contracts, renewals, and amendments as important. Ensure terms and situations are clear, agreed upon, and documented accurately.
- Performance Tracking and Reporting: Monitor customer performance metrics, together with income targets, KPIs, and patron pride ratings. Prepare everyday reviews and presentations to update stakeholders on account status and achievements. (Account Management)
- Upselling and Cross-Selling: Identify opportunities to enlarge offerings or upsell extra merchandise to existing customers. Collaborate with income or advertising groups to capitalize on possibilities for a revenue boom.
- Client Advocacy: Act as a patron endorses inside the company, ensuring consumer pastimes and needs are represented and prioritized. Provide insights and feedback to inner teams for continuous development.
- Market and Competitor Analysis: Stay informed about enterprise tendencies, market adjustments, and competitor activities. Use insights to expect consumer desires, differentiate offerings, and preserve an aggressive facet.
Apply Now
Other Job’s
Cloud Application Development Engineer