- Role: Production Support Analyst
- Location: 250 Yonge Street, Toronto, ON, Hybrid work
- Company: CGI
- Salary: Not Disclosed
- Qualifications: Any Graduate
- Employment Type: Full Time, Permanent
Job Description:
The Production Support Analyst at CGI guarantees the smooth operation and protection of consumer packages and systems. Responsibilities consist of monitoring, troubleshooting, incident manipulation, root motive assessment, and taking components with groups for efficient choice. The function includes dealing with tool troubles, documenting techniques, acting on tool updates, and suggesting automation improvements. Candidates want to have robust statistics of walking systems, databases, scripting, and networking. Excellent problem-solving, conversation abilities, and the potential to work in shifts are critical for ensuring 24/7 guidance and purchaser satisfaction.
Your future obligations and responsibilities:
- Monitor real-time and batch-associated process execution to ensure tactics are finished within set-up timelines
- Proactively reveal the device’s overall performance and expect operational improvements to make sure easy and constant enterprise consequences
- Participate in checking out cycles with the Quality Assurance team to ensure the operability (monitoring, supportability) of infrastructure, packages, and commercial enterprise strategies
- Provide initial triage, investigation, and determination of incidents. This can also include deploying automated code to manufacturing, automated recuperation scripts, and runbook execution
- Ensure all incidents are well stated, addressed, up to date, and closed according to predetermined Service Levels, Incident and Problem Management approaches
- Verify the completeness and integrity of incident updates and answers furnished through 0.33 birthday party guide partners
- Recommend strategies or changes to streamline operational monitoring to enhance insurance and performance
- Create and distribute operational reporting to offer operational transparency
- Promote a regular transport of operational services by demonstrating a dedication to expertise-centered aid standards
Educational Requirements:
- Bachelor’s Degree: Typically, a bachelor’s degree in an applicable area together with Computer Science, Information Technology, or Engineering is wanted. Other ranges in Mathematics, Physics, or associated technical disciplines also may be considered.
- Relevant Certifications (optionally to be had): While not typically compulsory, certifications in regions together with ITIL, CompTIA A+, AWS/Azure, or database and structures control may be high-quality.
Key Skills & Competencies:
1. Technical Troubleshooting:
- Proficient in figuring out and resolving troubles with programs, systems, and infrastructure.
- Familiarity with monitoring gear, ticketing structures, and problem-tracking gadgets like ServiceNow or JIRA.
2. Operating Systems Knowledge:
Strong data of Linux, Unix, and/or Windows environments.
3.& Automation:
Basic records of scripting languages like Bash, Python, PowerShell, or Shell scripting to automate duties and techniques.
4. Databases:
- Knowledge of relational databases like SQL (MySQL, PostgreSQL) or NoSQL databases (MongoDB).
- Ability to put in writing queries and perform information extraction or updates.
Soft Skills:
- Communication: Ability to articulate technical problems to each technical and non-technical stakeholder.
- Attention to Detail: Critical for monitoring and resolving problems correctly.
- Teamwork: Working in flow into realistic organizations and taking elements efficiently with others.
- Adaptability: Ability to work in quick-paced surroundings and adapt to new technology or strategies.
Customer-Focused Mindset:
Understand consumer goals and make certain company tiers are met or passed.
Security Awareness:
Familiarity with safety protocols, patch manipulation, and one-of-a-type number-one safety extraordinary practices.
Required qualifications:
- BD2
- Mainframe
- Operations support mentality
- Banking or financial experience
- . Windows/Java
Benefits:
- Comprehensive Health and Wellness Benefits: CGI generally offers a full range of fitness benefits, inclusive of clinical, dental, imaginative, and prescient coverage. Employees can also have access to health applications that promote a wholesome painting-life stability.
- Professional Development and Training: CGI invests in the continuous studying and improvement of its personnel. Production Support Analysts may have access to inner schooling, certifications, and professional improvement opportunities to grow their careers.
- Work-Life Balance: CGI regularly promotes a healthful work-existence stability, presenting bendy working preparations, together with remote or hybrid painting options, depending on the venture and function necessities.
- Retirement and Savings Plans: Employees at CGI frequently benefit from enterprise-backed retirement financial savings plans, such as a 401(k) or RRSP (Registered Retirement Savings Plan), which may additionally consist of organization matching contributions.
- Employee Share Ownership Plan: CGI offers its employees the opportunity to participate in the organization’s share buy plan, allowing them to end up shareholders and experience the agency’s financial increase.
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