- Role: Chat Support Executive
- Location: Thane, Navi Mumbai, Mumbai (All Areas)
- Company: Concentrix
- Salary: ₹50,000-2.75 Lacs P.A
- Qualifications: Graduation Not Required
- Experience: 0 – 3 years
- Employment Type: Full Time, Permanent
Job Description:
Concentrix, a worldwide chief in patron experience offerings, is actively hiring for the location of Chat Support Executive. This role gives a splendid opportunity for folks who want to kickstart or grow their profession in the Business Process Outsourcing (BPO) quarter. The role is based totally in Airoli, with multiple openings throughout Thane, Navi Mumbai, and other areas of Mumbai.
Role and Responsibilities:
- Customer Interaction: Respond to purchaser queries through chat and voice, relying on the procedure.
- Problem Solving: Provide accurate and prompt solutions to consumer issues at the same time as ensuring a high stage of satisfaction.
- Customer Engagement: Engage in proactive conversations to help clients with their concerns, making sure a easy and green interaction.
- Team Collaboration: Work in sync with the team and supervisors to resolve patron issues right away.
- Quality Control: Maintain the very best stage of carrier fine, adhering to organization standards.
- The role demands extraordinary conversation skills and a sturdy capacity to multitask between chat and voice channels. Flexibility in operating shifts and coping with each chat and voice is a essential requirement for the task.
Eligibility Criteria:
Education: Graduation isn’t always mandatory for this position, making it an wonderful possibility for undergraduates or the ones without a formal degree to enter the group of workers.
Experience: Freshers in addition to candidates with up to a few years of revel in customer support or BPO roles can practice.
Level 1: 0-2 years of travel in BPO
Level 2: 3-6 years of revel in, with better revenue brackets and benefits
Key Skills Required:
- Customer Support: Strong focus on addressing consumer wishes and supplying quick, green answers.
- Communication Skills: Excellent verbal and written verbal exchange is critical for each chat and voice interactions.
- Problem Solving: Ability to recognize purchaser queries and supply effective answers.
- Multitasking: Handling chat and voice queries concurrently, if required.
- Adaptability: Flexibility to paintings in rotational shifts and carry out properly.
Working with Concentrix?
- Concentrix is a global chief in patron experience services, with operations throughout a couple of nations. By joining Concentrix, you may be a part of a dynamic crew in an excessive-boom enterprise. The organization offers opportunities for profession development, including schooling programs and promotions based totally on performance.
- Training and Growth: Concentrix invests within the schooling of its employees, ensuring they expand the important competencies for career progression.
- Employee Beneprofessionalddition to the attractive income and incentives, Concentrix gives a couple of allowances and overtime benefits, making it a working location to work.
- Inclusive Work Culture: With a various and inclusive work surroundings, Concentrix encourages growth and improvement for employees from diverse backgrounds.
About Concentrix:
Concentrix is a main global company of customer enjoy (CX) solutions and generation, serving clients across various industries together with automobile, banking, healthcare, technology, and retail. Founded in 1983, the corporation has grown to function in over 40 nations with a body of workers of greater than 300,000 employees.
Concentrix makes a speciality of imparting customer service, sales, technical assistance, and consulting offerings. Its answers are designed to decorate consumer engagement, enhance operational performance, and drive enterprise growth for its customers. Known for its innovations apspecialtyncentrix leverages advanced technology like AI and automation to supply seamless, amazing purchaser interactions.
The corporation is devoted to range and inclusion, fostering a high-quality work lifestyle with a sturdy recognition on worker development. By emphasizing virtual transformation and client-centric strategies, Concentrix is still a frontrunner within the business manner outsourcing (BPO) enterprise.
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