- Job Title: Application Support Senior Analyst
- Location: 5900 Hurontario St, Mississauga, ON-Hybrid work
- Company: Citi
- Qualification: Bachelor’s degree
- Experience: 5-8 Years
- Employment Type: Full Time
About Citi:
Citi, a first-rate international financial institution, has approximately a hundred million patron money owed and does industrial business enterprise in more than a hundred and sixty countries and jurisdictions. Citi gives clients, groups, governments, and institutions e variety of monetary products and services, along with purchaser banking and credit score scores, organization and funding banking, securities brokerage, transaction services, and wealth management.
Job Description:
Citi is on the lookout for a dedicated and professional Application Support Senior Analyst to join our dynamic employer. The successful candidate might be responsible for ensuring the smooth and inexperienced operation of our critical organization applications. This characteristic calls for a blend of technical expertise, problem-solving competencies, and the functionality to talk correctly with stakeholders in any respect range.
Application Support Senior Analyst Key Responsibilities:
1.Application Support:
- Provide excessive-degree support for a set of enterprise corporation-essential programs.
- Diagnose and treat software issues, making sure minimum disruption to company operations.
- Work carefully with improvement groups to find out and solve software defects.
- Monitor software’s typical overall performance and put into effect adjustments to beautify overall performance and reliability.
2.Incident Management:
- Act as a number one component of contact for incident manipulation.
- Lead the reaction to primary incidents, ensuring well-timed choice and effective communication with stakeholders.
- Conduct root purpose analysis and put in force preventative measures to reduce future incidents.
3.Stakeholder Communication:
- Communicate effectively with industrial employer customers, statistics their goals and address troubles.
- Provide normal updates on software program primary overall performance, incident resolution, and system modifications.
- Develop and maintain sturdy relationships with key stakeholders, in conjunction with employer units, IT corporations, and 1/three-celebration vendors.
4.Continuous Improvement:
- Identify areas for development inside the software assist method and locate into effect adjustments to decorate provider shipping.
- Stay up to date with the present-day enterprise tendencies and super practices in software program help.
- Participate in the improvement and implementation of the latest gadgets and era to beautify aid competencies.
5.Documentation and Training:
- Maintain whole documentation of utility manual techniques, incident resolutions, and gadget changes.
- Train and mentor junior crew humans, sharing data and promoting notable practices.
Qualifications, Skills, Experience:
- Education: Bachelor’s degree in Computer Science, Information Technology, or an associated vicinity. Master’s diploma desired.
- Experience: Minimum of 5 years of experience in software program software manual or an associated place.
Technical Skills:
- Proficiency in SQL, Oracle, and distinctive database manipulation systems.
- Strong knowledge of Windows and Unix/Linux walking systems.
- Experience with application tracking devices collectively with AppDynamics, Splunk, or similar.
- Familiarity with programming languages at the side as Java, C#, or Python.
- Problem-Solving: Excellent analytical and troubleshooting skills, with the ability to diagnose and treat complicated technical problems.
- Communication: Strong verbal and written conversation skills, with the functionality to deliver technical records to non-technical stakeholders.
- Team Player: Ability to paint efficaciously as a part of a group, taking part with colleagues across unique features and places.
- Attention to Detail: High stage of attention to element, making sure accuracy and consistency in all useful aid sports activities.
Why Citi?
- Career Development: Citi gives possibilities for professional boom and improvement, with proper access to a massive variety of training packages and assets.
- Inclusive Culture: Join a numerous and inclusive place of work in which your contributions are valued, and innovation is advocated.
- Comprehensive Benefits: Enjoy a competitive income and advantages package deal, which consists of clinical medical health insurance, retirement plans, and paid time without work.
- Global Impact: Be a part of a global enterprise employer that is making a wonderful effect on organizations spherical the arena.
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