As a Client Services Manager at Telus, you’ll be accountable for handling consumer relationships, making sure provider excellence, and the use of customer delight. This feature calls for sturdy management skills, strategic questioning, and the potential to art work go-functionally with various companies. Client Services Managers play a critical feature in handing over pinnacle-tier issuer to clients while fostering prolonged-time period partnerships to useful useful resource Telus’ business organization objectives
- Role :- Client Services Manager at Telus
- Company :- Telus
- Experience :- 0 – 2 Years
- Employment Type :- Full Time Permanent
- Salary :- Not Disclosed
- Location :- Toronto, ON, Canada
Key Responsibilities:
- Develop and preserve sturdy relationships with customers to recognize their industrial corporation wishes and expectations.
- Serve due to the fact the primary aspect of touch for client inquiries, issues, and escalations.
- Collaborate with inner groups, which incorporates profits,Client Services Manager at Telus technical help, and operations, to make certain seamless employer delivery.
- Monitor client pleasure and positioned into effect strategies to decorate customer enjoy.
- Analyze customer comments, company metrics, and key common overall performance indicators (KPIs) to pick out regions for development.
- Lead customer meetings, presentations, and industrial business enterprise reviews to talk service standard performance and value.
- Ensure compliance with commercial enterprise enterprise rules, company diploma agreements (SLAs), and enterprise requirements.
- Provide training and steering to customers on Telus products, offerings, and extraordinary practices.
- Drive retention and upselling possibilities with the useful resource of figuring out extra offerings that meet client desires.
- Stay updated on enterprise inclinations and aggressive insights to provide modern solutions to clients.
Requirements:
- Bachelor’s degree in Business Administration, Communications, or a related area.
- Prior revel in in patron services, account management, or patron dating control.
- Strong trouble-fixing and conflict-decision talents.
- Excellent verbal and written verbal exchange abilties.
- Ability to artwork independently and manipulate a couple of patron money owed efficiently.
- Proficiency inside the use of CRM software program application and exclusive customer control tools.
- Strong management and negotiation skills.
- A client-centric attitude with a commitment to delivering amazing provider.
Benefits of the Role
Telus gives a widespread shape of blessings to Client Services Managers, making sure expert growth, profession improvement, and personal well-being. Client Services Manager at Telus Some of the crucial thing blessings include:
1. Career Development Opportunities
Telus invests in its employees through schooling programs, leadership development, and mentorship possibilities to assist prolonged-time period career increase.
2. Competitive Salary and Performance Incentives
Client Services Managers attain a competitive base earnings on the component of overall performance-based totally completely virtually bonuses and incentives for achieving key organization goals.
3. Comprehensive Health and Wellness Benefits
Telus offers medical, dental, and vision coverage, in addition to health programs to aid personnel’ preferred health and properly-being.
4. Retirement and Financial Planning
Employees have get proper of entry to to retirement savings plans, organization contributions, and monetary planning property to help constant their monetary destiny.
5. Work-Life Balance and Flexible Work Options
Telus promotes paintings-existence stability via bendy paintings arrangements, a long way flung paintings possibilities, Client Services Manager at Telus and paid time off.
6. Exposure to Cutting-Edge Technology and Innovation
Employees advantage hands-on revel in with the stylish telecommunications era and company advancements, Client Services Manager at Telus improving their information and marketability.
Final Thoughts
A career as a Client Services Manager at Telus gives an exciting opportunity for human beings passionate about consumer courting manipulate and provider excellence. This position gives competitive compensation, expert boom, and the ability to paintings in a quick-paced, revolutionary surroundings.
By handling consumer relationships, ensuring issuer excellence, and the use of commercial business enterprise boom, Client Services Managers make a contribution significantly to Telus’ fulfillment. Client Services Manager at Telus Those interested in the usage of have to attention on improving their communique talents, gaining revel in in consumer control, and staying updated on corporation inclinations.
Overall, this function gives a worthwhile career path at Telus, combining manipulate, strategic thinking, and consumer engagement to deliver remarkable organization and business enterprise consequences.
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