- Job Role: Cloud Support Engineer
- Salary: Rs 13,56,984 per year
- Location: Hyderabad
- Company: Amazon
- Qualifications: B.Tech/B.E.
- Experience: 2 – 6 Years
ABOUT AMAZON
Amazon, based by way of Jeff Bezos in 1994, commenced as an internet bookshop and has evolved into an international e-trade and technology large. Headquartered in Seattle, Washington, the organization operates severa online marketplaces, and cloud computing services via Amazon Web Services (AWS), and provides a wide range of products inclusive of electronics, apparel, and groceries. Amazon is understood for its improvements in logistics, which include its superior fulfillment facilities and Prime membership software, which presents expedited shipping and entry to various virtual offerings. Additionally,
Amazon has diversified into entertainment with Amazon Prime Video and clever home technology with gadgets like the Echo. The enterprise’s recognition of consumer pleasure, technological advancements, and operational performance has set up it as a leading player within the global marketplace. With a dedication to sustainability, Amazon ambitions to gain net-0 carbon via 2040, making massive strides closer to environmental obligation.
Job Description
Position Overview:
As a Cloud Support Engineer at Amazon, you’ll play a critical feature in ensuring the stability, reliability, and performance of our cloud infrastructure. You can be chargeable for supplying immoderate-degree technical assistance to our clients, troubleshooting complicated issues, and imposing answers that beautify the overall cloud surroundings. This role calls for deep records of cloud generation, wonderful hassle-fixing talents, and the ability to talk technical requirements effectively.
Key Responsibilities Of a Cloud Support Engineer:
Technical Support:
- Provide superior manual for cloud-primarily based platforms, together with but now not confined to AWS, Azure, and Google Cloud Platform.
- Troubleshoot and treat complicated technical problems related to cloud infrastructure, services, and packages.
- Collaborate with customers to recognize their problems and offer timely and powerful answers.
- Document problem resolutions and solutions in elements for future reference and knowledge base.
Incident Management:
- Respond to and manipulate vital incidents in a timely way, ensuring minimum disruption to customers.
- Analyze and expand troubles as vital to senior engineers or development groups.
- Monitor device overall performance and availability, ensuring compliance with service stage agreements (SLAs).
Cloud Infrastructure Management:
- Assist with the deployment, configuration, and manipulation of cloud sources and services.
- Implement and hold safety features to guard cloud infrastructure from unauthorized entry and threats.
- Participate in the making plans and execution of cloud migration obligations and infrastructure improvements.
Customer Interaction:
- Act as a primary factor of contact for clients experiencing technical troubles with their cloud environments.
- Provide easy, concise communication to clients concerning trouble popularity, choice steps, and pointers.
- Offer education and guidance to clients to help them better apprehend and make use of cloud services.
Documentation and Reporting:
- Create and preserve whole documentation for cloud structures, processes, and techniques.
- Generate reviews on the device’s overall performance, incident resolution, and purchaser pleasure. (Cloud Support Engineer)
- Contribute to the improvement and improvement of assist techniques and satisfactory practices.
Continuous Improvement:
- Stay updated with the present-day cloud technology, developments, and pleasant practices.
- Proactively end up aware of possibilities to decorate cloud infrastructure and help strategies.
- Participate in knowledge sharing and schooling intervals to enhance organization talents and customer consequences.
Qualifications Of a Cloud Support Engineer:
- Bachelor’s degree in Computer Science, Information Technology, or an associated region, or identical artwork experience.
- Proven to enjoy cloud help or engineering features, with knowledge in maximum vital cloud structures (AWS, Azure, GCP).
- Strong information on cloud structure, networking, and protection.
- Excellent hassle-fixing and analytical abilities, with the capacity to troubleshoot complex technical issues.
- Effective communique abilities, both written and verbal, with the potential to engage with customers and technical teams. (Cloud Support Engineer)
- Experience with scripting and automation gadgets (e.g., Python, Bash) is a plus.
- Relevant cloud certifications (e.g., AWS Certified Solutions Architect, Microsoft Certified: Azure Administrator) are desired.
Working Conditions:
- Full-time position with occasional on-call necessities.
- Ability to work in a brief-paced environment and control multiple priorities.
About Amazon:
Amazon is a main provider of modern cloud answers and services. We are devoted to turning in superb prices to our clients via modern-day technology and exquisite manuals. Join our group and make contributions to shaping the destiny of cloud computing.
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am interested in this job because I believe I have the skills needed to succeed in this job Additionally, I am passionate about the work this company does and I am excited about the opportunity to contribute to its success.