Job Title : Account Manager
Salary : Rs 6,47,500 per year
Location : Bengaluru
Company : Cognizant
Qualification : Bachelor’s
Experience : 1 – 5 Years
ABOUT COGNIZANT
Cognizant Technology Solutions is a leading multinational technology company specializing in IT services and consulting. Founded in 1994 and centered in Teaneck, New Jersey, Cognizant is concept for turning in a number of services which incorporates digital transformation, technology, and consulting answers. The employer operates throughout diverse industries together with economic services, healthcare, manufacturing, and retail.
Cognizant’s worldwide presence spans numerous worldwide locations, with a group of workers committed to providing modern solutions to cope with complicated organisation demanding situations. The organisation emphasizes a client-centric technique, leveraging advanced era like synthetic intelligence, cloud computing, and statistics analytics to pressure increase and overall performance for its customers.
With a commitment to non-stop development and versatility, Cognizant maintains a sturdy focus on leveraging rising technology and practices to live at the leading edge of the IT services organisation. The agency’s values replicate its willpower to excellence, integrity, and building prolonged-term partnerships with clients.
Job Overview
An Account Manager oversees patron relationships, ensuring satisfaction and retention. They handle purchaser communications, manage venture transport, and coordinate with internal groups to meet patron needs. Responsibilities include developing account techniques, reading performance metrics, and addressing any problems that rise up. The role needs strong interpersonal competencies, hassle-fixing skills, and a keen expertise of the client’s enterprise desires. Effective account managers pressure sales increase by way of figuring out upsell opportunities and fostering lengthy-time period partnerships. Attention to detail and organizational competencies are vital for balancing a couple of debts and turning in remarkable provider.
Responsibilities For a Account Manager:
- Client Relationship Management: Maintain and nurture consumer relationships to make certain high pride and retention. Serve because the number one point of contact between clients and the business enterprise.
- Project Coordination: Oversee the transport of products or services to customers. Coordinate with internal groups, together with income, advertising, and product improvement, to make sure that customer wishes are met.
- Account Strategy Development: Develop and enforce strategic plans for every account. Understand clients’ enterprise desires and challenges to tailor solutions that align with their targets.
- Performance Monitoring: Track and analyze account performance metrics to assess the effectiveness of techniques and discover areas for improvement. Prepare and present normal reviews to clients and inner stakeholders.
- Issue Resolution: Address and solve any issues or conflicts that stand up among clients and the organisation. Act unexpectedly to mitigate troubles and make sure patron satisfaction.(Account Manager)
- Revenue Growth: Identify and pursue possibilities for upselling or cross-selling additional products or services. Develop strategies to grow account sales and make a contribution to the agency’s overall financial dreams.
- Contract Management: Negotiate and manage contracts and agreements with clients. Ensure that each one terms and situations are met and that any changes or renewals are handled successfully.
- Feedback Collection: Gather and analyze customer feedback to improve services and products. Use insights to make recommendations for upgrades and innovations.
Skills For a Account Manager:
- Communication: Excellent verbal and written conversation abilities are essential for interacting efficaciously with customers and internal groups. Ability to deliver complicated data honestly and persuasively.
- Interpersonal Skills: Strong ability to build and preserve relationships. Empathy, lively listening, and negotiation skills assist in understanding patron desires and fostering long-time period partnerships.
- Problem-Solving: Proficiency in figuring out issues and growing powerful solutions. Must be proactive in resolving conflicts and addressing issues to ensure patron satisfaction.
- Organizational Skills: Ability to manipulate more than one debts and tasks concurrently. Strong interest to detail and time control abilities are vital for balancing numerous obligations and closing dates.
- Analytical Skills: Competence in reading overall performance statistics and metrics to assess account health and power strategic decisions. Ability to interpret records and generate actionable insights.(Account Manager)
- Sales Skills: Understanding of sales strategies and the ability to perceive and capitalize on upselling and cross-selling possibilities to force revenue increase.
- Adaptability: Flexibility to regulate strategies and processes based totally on evolving client desires and market situations. Ability to handle changing priorities and unexpected challenges efficiently.
- Technical Proficiency: Familiarity with CRM software and different equipment used for account management, records evaluation, and reporting. Understanding of enterprise-precise technology and traits can be useful.
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