- Role: Customer Service Executive
- Company: Cognizant
- Location: Gurgaon, Haryana, India
- Qualifications: Any Graduate
- Experience: Freshers
- Department: Customer Success, Service & Operations
- Employment Type: Full-Time, Permanent
Job Description:-
Cognizant is in search of sparkling graduates from the 2022 and 2023 batches for the function of Customer Service Executive in Gurgaon. This role includes on foot in a voice method to offer customer support. The best candidates ought to have high-quality English communication capabilities and be willing to work night time time time shifts to cater to US-based customers. All candidates need to very own the important documentation for BGV complaints and be organized to artwork from the place of job.
About Cognizant:-
Cognizant Technology Solutions Corporation (NASDAQ: CTSH) is a chief issuer of data generation, consulting, and organization manner offerings. Headquartered in Teaneck, New Jersey, Cognizant is dedicated to supporting the arena’s top groups to bring together stronger organizations. With a determination to purchaser pleasure and technology innovation, Cognizant leverages its deep corporation and organization manner know-how, as the component of a worldwide, collaborative frame of employees.
As of June 30, 2016, Cognizant operates over 100 improvement and delivery centers internationally and employs about 244,300 people. The organization is a part of the NASDAQ-100, the S&P 500, the Forbes Global 2000, and the Fortune 500, and is recognized as one of the quickest-developing organizations in the international.
Customer Service Executive Qualifications, Skills, and Experience:-
- Educational Background: Graduate from the 2022 or 2023 batch.
- Communication Skills: Excellent written and verbal English communication talents.
- Documentation: Must possess a Provisional certificate/Degree Certificate and all obligatory files for Background Verification (BGV) lawsuits.
- Shift Flexibility: Willingness to artwork nighttime shifts (US shift).
- Work Arrangement: Ability to paint from the place of work.
- Customer Service Orientation: Demonstrated interest or experience in customer support roles.
- Technical Skills: Basic information in computer operations and CRM software program software is useful.
- Adaptability: Ability to paint in a short-paced, dynamic environment and take care of global clients.
Employee Benefits:-
- Health Insurance: Comprehensive health insurance.
- Cafeteria: Onsite meal options.
- Work From Home: Flexible walking preparations (depending on function).
- Transport: Company-furnished shipping centers.
- Soft Skill Training: Programs to beautify verbal exchange and other mild competencies.
- Job Training: Training classes for method-specific skills.
- Team Outings: Regular team-constructing sports and outings.
- Gym: Onsite gymnasium centers.
- Education Assistance: Support for similar schooling.
- International Relocation: Opportunities for worldwide assignments.
- Child Care: Onsite childcare offerings.
- Free Food: Complimentary food at the administrative center.
Application Process:-
Interested candidates are encouraged to apply for this role on the occasion that they meet the preferred requirements. The characteristic is open to graduates from the 2022 and 2023 batches with vital documentation and a willingness to work night shifts. With 50 vacancies available, this is a top-notch opportunity for easy graduates to kickstart their careers in an awesome multinational business corporation employer like Cognizant.
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Skills:-
1. Customer Service
- Understanding Customer Needs The potential to understand and address the necessities and problems of clients efficaciously.
- Problem-Solving Skills: Quickly figuring out issues and offering suitable answers to decorate client pleasure.
- Empathy: Demonstrating real difficulty and expertise for client issues, which permits constructing agreement and rapport.
- Professionalism: Maintaining a courteous and respectful demeanor in all interactions with customers.
2. Voice Process
- Clear Communication: Speaking actually and articulately to ensure customers understand the information supplied.
- Listening Skills: Actively being attentive to clients to apprehend their queries and offer correct responses.
- Handling Calls Efficiently: Managing an excessive quantity of inbound and outbound calls while retaining exceptional company.
- Call Etiquette: Following expert mobile cellphone etiquette, which encompasses proper greetings, polite communication, and suitable name closure.
3. International BPO
- Cultural Awareness: Understanding and respecting the cultural differences of international customers to speak effectively.
- Adherence to Global Standards: Following global agency protocols and company necessities to ensure first-rate client interactions.
- Time Zone Management: Being aware of and accommodating excellent time zones to provide well-timed manuals to worldwide clients.
- Experience with Global Clients: Having previous experience or the capability to comply with working with clients from numerous international locations.
4. International Voice Process
- Accent Neutralization: Ensuring an impartial accent that is without problems understandable through worldwide clients.
- Fluency in English: Demonstrating sturdy command over the English language, every verbal and written, to speak successfully.
- Handling Diverse Queries: Addressing a huge kind of queries and troubles from international clients with self-assurance and competence.
- Use of Technology: Proficiency in the utilization of CRM (Customer Relationship Management) software program software utility and other tools commonly carried out in worldwide voice procedures.
- Customer Service Executive – Gurgaon at Cognizant qualifications in 100 terms detail clever
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