- Role: Support Services Analyst
- Location: 535 Portland Street, Dartmouth, NS, Hybrid work
- Company: Sobeys
- Salary: Not Disclosed
- Qualifications: Any Graduate or P postgraduate
- nationally ployment Type: Full Time, Permanent
Company Overview:
Sobeys Inc., based in Nova Scotia, has grown to function over 1, a hundred stores, employing 128,000 providers under famous banners which include Sobeys, Safeway, IGA, Foodland, FreshCo, and Thrifty Foods, Sobeys strives to deliver outstanding personnel factory merchandise. The agency’s middle mission is to enhance the great be awareyofs of its customers and groups whilst supporting its personnel’s growth and improvement.
Role Overview:
The Support Services Analyst will be aware of troubleshooting and supporting pharmacy-associated methods and applications for Sobeys’ National Pharmacy Group. A considerable portion of this position involves responding to incidents, documenting them, and ensuring they are resolved. Providing excellent customer support and well-timed responses is a key expectation for this position. As Sobeys is devoted to turning in pinnacle-notch service, the guide team plays an essential position in achieving this with the aid of ensuring clean pharmacy operations.
Key Responsibilities:
- Troubleshoot and remedy issues associated with pharmacy dispensing systems, particularly the Kroll pharmacy utility.
- Manage incoming assist calls, report incidents, and comply with resolutions.
- Work created with outside providers and cleared up hardware and software program-associated troubles.
- Collaborate with other group contributors to create a superb and efficient painting environment.
- Support pharmacy tactics on a national scale, ensuring that each incidents are tracked and accompanied as much as maintain an excessive stage of customer service.
Skills and Qualifications:
- Pharmacy allotting experience, mainly with the Kroll pharmacy software.
- A stable expertise in computer systems, inclusive of running structures and networks.
- Strong hassle-fixing capabilities and the capacity to control time effectively.
- Excellent written and oral communique skills to interact with each inner and outside fast-paced surroundings in a helpdesk environment, with a focal point on customer service.
- The ability to deal with hastily converting needs in a quick-paced surroundpaintingurchaser-centered mindset, with a robust ability to work in a collaborative crew.
Hybrid Work Model:
This function follows a hybrid painting model, requiring’ workplace locations as a minimum of three days in line with week. This hybrid model ensures that personnel can interact with group contributors face-to-face, fostering collaboration and strengthening the enterprise’s work lifestyle.
Benefits and Total Rewards Paman’sge:
womaWomeners a comprehensive Total Rewards package to its full-time personnel. This package includes a variety of blessings tailored to meet a man’s or woman’s desires, together with:
- Health and dental insurance, consisting of lifprovidesinsurance and quick- and lengthy-term disability.
- Access to a Virtual Hallowsre Platform and Employee and Family Assistance Program, which presents help for personnel and their families.
- A Retirement with d Savings Plan, allows personnel to build their financial savings through the years.
- A 10% in-save discount at participating Sobeys banners, along with diverse discount packages to assist in making purchases.
- Paid holiday time and further days off.
- Parental depart top-up, making sure employees receive additional financial assistance for the duration of crucial family events.
- Access to Learning and Development Resources to fuel personnel’ non-public and professional growth.
Company Overview:
Sobeys Inc., based in Nova Scotia, has grown to function over 1, six hundred stores, employing 128,000 providers under famous banners which include Sobeys, Safeway, IGA, Foodland, FreshCo, and Thrifty Foods, Sobeys strives to deliver outstanding providepersonnel’ssfactory merchandise. The agency’s middle mission is to enhance the great be awareyofs of its customers and groups whilst supporting its personnel’s growth and improvement.
Job Details:
- Role: Support Services Analyst
- Location: 535 Portland Street, Dartmouth, NS, Hybrid work
- Company: Sobeys
- Salary: Not Disclosed
- Qualifications: Any Graduate or P postgraduate
- nationally ployment Type: Full Time, Permanent
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