- Role: Salesforce Administrators
- Location: Bengaluru
- Company: Concentrix
- Salary: ₹50,000-1,00,000 /month
- Qualifications: Any Graduate
- Experience: 3-8 Years
- Employment Type: Full Time
Job Description:
Concentrix is a globally diagnosed technology-enabled commercial enterprise offerings agency that focuses on patron engagement and commercial enterprise performance enhancement. The organization is currently searching for experienced experts to join their team in Bengaluru (Whitefield) as Salesforce Administrators. This position is crucial for maintaining and improving the Salesforce environment to fulfill business wishes and power non-stop upgrades.
Company Overview:
Concentrix Corporation (Nasdaq: CNXC) stands proud as a frontrunner in customer experience (CX) answers and era. Operating in over forty nations across six continents, Concentrix serves more than one hundred Fortune Global 500 clients and one hundred twenty-five new economic system clients. Their offerings span diverse industries, such as technology, purchaser electronics, retail, monetary offerings, healthcare, communications, media, and more. The organization prides itself on developing better enterprise outcomes for its clients through a blend of strategy, expertise, and era.
Salesforce Administrator’s Role and Responsibilities:
- Primary Point of Contact: Serve as the primary factor of contact for Salesforce-related queries and offer functional and second-degree technical guidance as needed.
- Cross-practical Collaboration: Work intently with pass-functional teams which include commercial enterprise, IT, and assignment teams to gather requirements and design business capabilities.
- Data and Process Insights: Analyze the interaction between data and operational methods to offer insights that power business upgrades and remedy complicated problems.
- Documentation and Agile Practices: Create and maintain documentation of key approaches, system functionalities, and equipment with the use of Agile Scrum methodologies.
- Software Modifications and Integration: Design, increase, and enforce software program modifications and enhancements. This also includes integrating new applications into the Salesforce environment.
- Technical Requirements and Development: Develop technical requirements for developers and offer suggestions in the course of the improvement levels to make certain that the final product meets the enterprise’s needs.
- Stakeholder Communication: Talk about the business influences of the system and information changes to relevant stakeholders.
- Third-party System Integration: Participate in the analysis, checking out, and deployment of modifications related to third-birthday party integrated structures.
- User Acceptance Testing (UAT): Assist enterprise analysts in creating scripts for the UAT system to make certain that new implementations meet vital standards.
- Training and Process Improvement: Work with the inner schooling corporation to make certain new functionalities are well-documented and it should be meditated in training substances. Provide guidelines for procedure upgrades as needed.
Qualifications, Skills, Experience:
- Educational Background: A bachelor’s degree in records structures or an associated field, or equivalent enterprise experience, is required.
- Salesforce Certification: Salesforce Administrator Certification is desired, reflecting a solid expertise in Salesforce configuration and administration.
- Experience: A minimum of 3 years of Salesforce configuration and administration revel in, in addition to 3 years as a commercial enterprise systems analyst or an equal function running on complex application improvement tasks, is needed.
- Agile Team Experience: Experience working in an IT Agile team is essential to meet the needs of this function.
- Customer Support: Experience in supplying technical help, specifically in a worldwide client setting, is rather valued.
Key Skills:
- Interpersonal and Collaboration Skills: Strong capability to work efficiently with teams and stakeholders across diverse capabilities.
- Communication Skills: Excellent written and verbal conversation competencies, vital for clean and effective interplay with stakeholders and team individuals.
- Consulting Experience: Previous revel in a consulting function or running with consulting agencies is quite suited, presenting valuable insights into first-rate practices and strategic approaches.
- Salesforce Implementation Experience: Hands-on revel in big, international Salesforce implementations is crucial, especially within the following regions:
- Salesforce Service Cloud
- Salesforce Communities
- Salesforce Custom Cloud
- Technical Expertise: Proficiency in Salesforce configuration and management, with the capability to layout, increase, and enforce software changes and integrations.
- Agile Methodology: Experience operating in an IT Agile team, making sure green and bendy challenge management.
- Customer Support: Significant revel in supplying technical support, especially in a global purchaser setting, ensuring high stages of client delight.
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