Job Role: Supervisor, Quality
Salary: Rs 1.2 Lakhs to 5.0 Lakhs
Location: Hyderabad, Telangana
Company: Concentrix
Qualifications: Bachelor’s degree
Experience: 1 year of experience to 10 years
ABOUT CONCENTRIX
Concentrix is a global enterprise that specializes in client engagement offerings and modern business solutions. Established in 1991, it has grown to turn out to be a prominent participant in the international outsourcing enterprise, working in over 40 nations with a staff of more than 225,000 employees. The company gives a wide variety of services which includes customer care, technical support, analytics, and again-office guide.
What units Concentrix apart is its attention on turning in first-rate customer stories via advanced technology and a deep expertise of purchaser wishes across various sectors including era, automotive, healthcare, retail, and extra. Their commitment to innovation is clear in their use of AI-driven analytics and virtual transformation answers to optimize operations and enhance patron pleasure.
Concentrix prides itself on its numerous and inclusive workplace way of life, emphasizing teamwork, integrity, and continuous improvement. With a project to deliver the closing customer experience, Concentrix keeps expanding its international footprint even while keeping a steadfast commitment to excellence and client fulfillment.
Job Description
“Join Supervisor, Quality our dynamic group as a Customer Service Representative! We are searching for a motivated individual with incredible communique abilities and ardor for consumer pride. Responsibilities consist of handling inquiries via cellphone and e-mail, resolving customer lawsuits, and maintaining a nice, empathetic mindset. The ideal candidate could have preceding customer support skills, be gifted in MS Office, and thrive in a fast-paced environment. This position gives competitive pay, comprehensive blessings, and possibilities for career advancement. Apply now to be part of our devoted group devoted to turning in notable service!”
Role and Responsibilities of Supervisor, Quality:
- As a Customer Service Representative (CSR) at our enterprise, you’ll play a critical function in ensuring our customers obtain incredible providers and help. Your number one duties will consist of:
- Customer Interaction: Engaging with clients through smartphone, e-mail, or chat to provide assistance with inquiries, orders, proceedings, and popular questions.
- Issue Resolution: Effectively resolving patron worries in a courteous and timely manner, aiming for first-name resolution each time possible.
- Order Processing: Handling order entries and changes accurately in our system, making sure all info is accurate and processed promptly.
- Information Management: Maintaining accurate patron records and documentation of interactions, making sure confidentiality and records protection protocols are accompanied.
- Product Knowledge: Developing a deep knowledge of our products or services to offer correct statistics and tips to clients. (Supervisor, Quality)
- Problem-Solving: Identifying and escalating priority issues or complex instances to the suitable department for additional decisions.
- Team Collaboration: Collaborating carefully with other departments including Sales, Operations, and Logistics to streamline processes and beautify customer pride.
- Continuous Improvement: Contributing to ongoing system upgrades using imparting comments on customer troubles, trends, and suggestions for carrier enhancement.
Required Skills of Supervisor, Quality:
- Communication Skills: Exceptional verbal and written communication capabilities are vital for efficiently interacting with clients and colleagues.
- Customer Focus: A strong dedication to turning in splendid customer service and exceeding consumer expectations.
- Problem-Solving Skills: Ability to analyze statistics, compare alternatives, and solve issues right away and efficaciously.
- Empathy and Patience: Demonstrated empathy, staying power, and knowledge when handling client worries or court cases.
- Technical Proficiency: Basic to intermediate proficiency with computer structures, such as MS Office, and the ability to learn new software applications quickly.
- Organization and Attention to Detail: Strong organizational abilities with an eager interest in detail to ensure accuracy in processing and data entry. (Supervisor, Quality)
- Adaptability: Ability to work in quick-paced surroundings, manage multiple obligations simultaneously, and adapt to changing priorities.
- Team Player: Capable of collaborating successfully with colleagues and contributing definitely to team dreams and morale.
- Conflict Resolution: Proven capability to deal with tough conditions professionally and diplomatically, with a focus on struggle resolution.
- Time Management: Efficiently manipulate time and prioritize duties to meet deadlines and service stage agreements.
Education and Experience:
- A high college diploma or equivalent is required; a few positions may additionally decide on a diploma in enterprise administration or an associated discipline.
- Previous enjoyment in customer support, retail, or a related discipline is preferred however no longer required for entry-level positions.
Benefits:
Competitive compensation package
Comprehensive blessings bundle together with health, dental, and vision coverage
Retirement financial savings plan options
Paid days without work and vacations
Opportunities for professional improvement and career advancement.
Apply Now
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