Concentrix is hiring freshers as Customer Care Executives in Bengaluru. The function involves dealing with calls from Bengali, Gujarati, Marathi, or Assamese -Program clients across India, supplying correct facts, and resolving patron problems. Candidates ought to have accurate communication capabilities in English and be fluent in one of the precise languages. Both graduates and undergraduates can follow. The process includes rotational shifts, running six days a week, with an income variety of ₹2-3 Lakhs.
- Role: Customer Care Executive
- Location: Bengaluru
- Company: Concentrix
- Salary: ₹ 2-3 Lacs P.A
- Qualifications: Graduation Not Required
- Experience: 0 – 5 Years
- Employment Type: Full Time
Position Overview:-
Concentrix is seeking enthusiastic and element-orientated Customer Care Executives to join our group. The number one position is to provide superb customer support by way of dealing with inbound calls from customers across India, mainly in Bengali, Gujarati, Marathi, or Assamese languages. This function requires managing consumer queries, providing accurate information, and resolving problems successfully.
Customer Care Executive Job Responsibilities:-
1. Handling Customer Queries:
- Provide correct, valid, and complete information by making use of the proper methods/equipment.
- Manage a high extent of inbound calls correctly, ensuring purchaser delight through resolving their troubles promptly and effectively.
2. Rotational Shifts and Week Offs:
- The activity requires flexibility because it entails rotational shifts and running six days per week. This element of the process is vital to cater to the numerous customer base and their various wishes.
3. Maintaining High Standards:
- Upholding the agency’s recognition by way of supplying high-quality customer service, ensuring that each customer interplay is treated with professionalism and empathy.
4. Language Proficiency:
- Must be fluent in Bengali, Gujarati, Marathi, or Assamese, with accurate communication talents in English. This multilingual ability is critical for successfully supporting customers of their favored language.
Qualifications, Skills, Experience:-
Educational Background:
- Both graduates and undergraduates are endorsed to apply, making this an inclusive opportunity for a huge range of applicants.
Customer Service Skills:
- A natural inclination closer to assisting humans, coupled with great hassle-fixing abilities, is vital. The position calls for staying power, attention to detail, and the potential to address hard situations evenly.
Experience:
- Whether you are a more energizing seeking to start your career or an experienced professional looking to expand your horizons, this position offers opportunities for growth and talent improvement.
Employment Details:-
- Industry: BPO / Call Centre
- Department: Customer Success, Service & Operations
- Role Category: Customer Success
- Employment Type: Full Time, Permanent
- Location: Bengaluru, India
Compensation and Benefits:-
The function gives a competitive salary starting from ₹2 to ₹three Lakhs in keeping with the annum, relying on experience and qualifications. Additionally, employees will benefit from operating with a main agency inside the BPO zone, which gives a based career path and several opportunities for professional boom.
Application Process:-
Interested applicants can practice using contacting Sneha at 7996277000. Alternatively, if the telephone traces are busy, candidates can send a message on WhatsApp or go to jobshop.Ai to explore more possibilities. The recruitment technique is designed to identify and onboard skills hastily, making sure that applicants have a seamless experience from application to joining.
About Concentrix and Job Shop:-
Concentrix is a globally famous BPO employer recognized for its commitment to delivering excellent client stories. The corporation is recognized for its modern solutions and patron-centric technique, making it a leader within the industry.
Job Shop, as the most beneficial BPO recruitment employer in India, partners with top employers to offer professional possibilities in diverse customer support roles. They focus on matching the proper expertise with the proper activity, making sure that each employer and personnel find a suitable shape.
Customer Care Executive function is a precious opportunity for folks who are obsessed with customer service and trying to paint in hard and worthwhile surroundings. The role no longer only offers a solid professional course but also the danger to broaden vital abilities that can be distinctly popular in the BPO industry. If you meet the qualifications and are eager to take on a new challenge.
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