Job Title: Customer Care Associate
Salary: Up to ₹2,80,000 a year
Location: Noida, Uttar Pradesh
Company: Tech Mahindra
Qualifications: 12th Pass
Experience: 1 year (Required)
ABOUT TECH MAHINDRA
Job Description
A Customer Care Associate offers superb support and issuer to clients, addressing inquiries, resolving problems, and ensuring a first-rate revel. Responsibilities consist of coping with mobile phone calls, emails, or chat communications, processing orders, and troubleshooting issues. They need to own robust verbal exchange competencies, empathy, and persistence, and be adept at the usage of client dating manipulation (CRM) software applications. The position calls for a proactive attitude and the functionality to multitask successfully in short-paced surroundings. Success in this feature entails delivering answers that meet customer goals and make contributions to common satisfaction and loyalty.
Qualifications and Skills for a Customer Care Associate:
Educational Background:
- High School Diploma or Equivalent: A primary requirement for entry to stage positions. Some roles might also moreover decide on candidates with an accomplice’s or bachelor’s diploma in commercial enterprise, communications, or a related area.
Experience:
- Customer Service Experience: Previous enjoy in customer service, retail, or hospitality is especially valued. Experience dealing with customer inquiries and resolving issues enables the construction of relevant abilties.
- Familiarity with CRM Systems: Experiencing the usage of consumer relationship control (CRM) software or comparable equipment is beneficial. Familiarity with structures like Salesforce, Zendesk, or Freshdesk can decorate process average performance.
Key Skills:
Communication Skills:
- Verbal Communication: Ability to without a doubt correctly deliver information over the smartphone or in man or woman. Clear articulation enables preventing misunderstandings and making sure consumers are delighted.
- Written Communication: Proficiency in writing concise and expert emails or chat responses. Strong grammar, spelling, and punctuation are vital for keeping an expert photograph.
Active Listening:
- Empathy and Understanding: Demonstrating proper issues for customer problems and validating their feelings. Listening actively to recognize the premise of their problems ensures more effective resolutions.
Problem-Solving Abilities:
- Analytical Thinking: Ability to analyze customer troubles, discover functionality answers, and position into effect powerful resolutions. Creative problem-fixing skills help in addressing complex queries. (Customer Care Associate)
- Decision-Making: Making short and informed alternatives primarily based on corporation guidelines and customer dreams. Balancing performance with thoroughness is fundamental.
Multitasking and Time Management:
- Organizational Skills: Managing more than one consumer interaction concurrently at the same time as preserving an awesome company. Effective prioritization and time manipulation help in handling an excessive quantity of inquiries.
Technical Proficiency:
- Computer Skills: Proficiency in the use of famous workplace software (e.g., Microsoft Office Suite) and navigating online structures. Comfort with generation complements efficiency in dealing with patron interactions.
- CRM Systems: Experience with purchaser control software for monitoring interactions and dealing with customer records.
Adaptability:
- Flexibility: Ability to regulate new situations, policies, and technology. Adaptability ensures effective coping with diverse customer wishes and evolving employer practices. (Customer Care Associate)
Teamwork and Collaboration:
- Cooperative Attitude: Working well with colleagues and distinctive departments to resolve client issues. A collaborative technique complements the overall customer support enjoyed.
Attention to Detail:
- Accuracy: Ensuring that client records and transactions are recorded efficaciously. Attention to element allows for stopping errors and keeping excessive carrier necessities.
Personal Attributes:
- Patience and Resilience: Remaining calm and composed under strain, in particular when managing difficult clients. Patience and resilience are essential for handling hard interactions efficaciously.
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