- Job Title: Customer Experience Associate
- Company: TD Bank
- Degree: High School diploma and/or
- Location: Winnipeg, MB
- Experience: Min 1+ Years
- Employment Type: Full-Time and Day Shift
TD Bank is hiring for a Customer Experience Associate
Who We Are: TD Bank
TD is one of the global’s fundamental worldwide economic institutions and is the 5th-largest economic institution in North America by way of the use of branches/shops. Every day, we supply mythical client critiques to over 27 million families and businesses in Canada, the US, and spherical the world. More than ninety-five,000 TD colleagues carry their abilities, understanding, and creativity to the Bank, the ones we serve, and the economies we manual. We are guided by using our imagination and prescient to Be the Better Bank and our purpose to decorate the lives of our customers, groups, and buddies.
TD is deeply committed to being a pacesetter in consumer enjoyment, which is why we consider that every colleague, no matter what their paintings, are purchaser going through. As we assemble our industrial business enterprise and supply on our approach, we are innovating to enhance the customer revel in and construct talents to shape the destiny of banking. Whether you’ve got years of banking experience or are truly beginning your career in economic services, we permit you to understand your capability. Through ordinary management and improvement conversations to mentorship and training programs, we’re here that help you towards your desires. As an employer, we hold growing – and so will you.
Our Total Rewards Package
Our Total Rewards package deal shows the investments we make in our colleagues to help them and their families reap their monetary, bodily, and intellectual well-being desires. Total Rewards at TD include base earnings, variable reimbursement, and several different key plans collectively with fitness and well-being blessings, savings and retirement applications, paid time off, banking benefits and discounts, career development, and praise and recognition programs. Learn Extra
Job Overview
We are presently searching for a Customer Experience Associate to sign up for our dynamic team. As a Customer Experience Associate at TD Bank, you will be at the vanguard of ensuring that our clients have a high-quality and notable banking revel. Your function will involve attracting customers, addressing their needs, and presenting solutions that exceed their expectations. You can be an essential part of our branch group, contributing to the overall achievement of the branch via a manner of delivering outstanding customer service and operational excellence.
Key Responsibilities
- Customer Engagement:
- Greet clients warmly and propose them to experience welcome as they enter the department.
- Engage with customers to understand their financial goals and provide customized enterprise.
- Assist customers with a huge form of banking transactions, alongside aspect deposits, withdrawals, transfers, and bills.
- Provide facts approximately TD Bank’s services and products, and assist clients in selecting solutions that splendidly meet their desires.
- Educate clients on using virtual banking systems and self-provider alternatives to beautify their banking experience.
- Problem Resolution:
- Address consumer inquiries and treatment issues effectively and effectively, ensuring client pleasure.
- Handle consumer lawsuits or issues with empathy and professionalism, escalating troubles to the Branch Manager whilst vital.
- Follow up with clients to make certain their troubles are resolved and their dreams are met.
- Sales and Referrals:
- Identify possibilities to refer clients to other TD Bank products and services, along with loans, credit score rating playing cards, and funding options.
- Meet or exceed person and branch income targets by using actively selling and bypass-selling TD Bank’s products and services.
- Collaborate with other team contributors to attain common department income desires.
- Operational Excellence:
- Ensure correct and efficient processing of consumer transactions, adhering to TD Bank’s guidelines and strategies.
- Maintain up-to-date records of TD Bank’s products, services, and regulations to offer correct facts to clients.
- Assist with everyday department operations, along with organizing and final techniques, cash managing, and balancing cash drawers.
- Ensure compliance with all regulatory and protection necessities, preserving the confidentiality and integrity of patron facts.
- Team Collaboration:
- Work carefully with branch agency humans to create powerful and supportive artwork surroundings.
- Participate in organization conferences and training commands to stay knowledgeable approximately department updates and high-quality practices.
- Contribute to a lifestyle of non-stop development by imparting feedback and tips for reinforcing the customer experience.
- Community Involvement:
- Represent TD Bank in the network with the aid of taking elements in network occasions and initiatives.
- Build robust relationships with network individuals and businesses to sell TD Bank’s presence and strength of will to the community.
Qualifications, Skills, and Attributes:
- High college degree or same; college diploma desired.
- Previous experience in customer support, retail, or banking is an asset.
- Strong verbal exchange and interpersonal competencies, with the functionality to interact and assemble rapport with customers.
- Excellent hassle-solving competencies and the capacity to deal with complicated situations with tact and professionalism.
- The sales-oriented mindset with the ability to understand and act on profit opportunities.
- Detail-oriented and capable of performing transactions with an immoderate degree of accuracy.
- Proficiency with laptop structures and the ability to quickly take a look at new software software programs and digital gear.
- Positive mindset, reliability, and a robust painting ethic.
- Flexibility to artwork diverse shifts, including evenings, weekends, and holidays as wanted.
- A high-quality attitude and a passion for assisting humans.
- The high degree of integrity and professionalism.
- Strong interest in element and organizational skills.
- Ability to work flexible hours, together with weekends and evenings, as needed.
Benefits and Perks
Competitive hourly revenue with opportunities for bonuses and incentives.
Comprehensive advantages package deal, inclusive of scientific, dental, imaginative, and prescient, and retirement plans.
Employee reductions on TD Bank services and products.
Opportunities for professional development and professional development internal TD Bank.
Supportive and inclusive artwork surroundings that value variety and teamwork.
Access to TD Bank’s education packages and sources to beautify your skills and profession boom.
Why Join TD Bank?
Career Growth: TD Bank is devoted to fostering a tradition of growth and development. We offer numerous possibilities for career development and expert increase inside the corporation.
Training and Development: We provide whole education applications to make certain you have been given the capabilities and information needed to reap your feature. Ongoing development possibilities are to be had to assist your career aspirations.
Team Environment: Join a supportive and collaborative institution that values range and inclusion. We work collectively to create an excessively great and inclusive administrative center wherein every worker can thrive.
Employee Benefits: Enjoy competitive compensation, health and well-being benefits, retirement financial savings plans, and employee banking advantages. Benefits range based on employment popularity and area.
How to Apply
If you’re obsessed with imparting terrific customer support and are searching for a profitable career in banking, we encourage you to apply for the Customer Experience Associate feature at TD Bank. Please place up your resume and a short cowl letter highlighting your relevant revel and explaining why you are interested in this function.
Equal Opportunity Employer
TD Bank is an equal possibility agency and is dedicated to developing an inclusive place of business that values variety. We inspire all licensed applicants to apply and consider candidates for employment without regard to race, shade, faith, sex, national beginning, age, disability, or each other legally covered characteristic.
Join TD Bank and assist us create a first-rate and memorable banking enjoy for our customers. We sit up to welcome you as a Customer Experience Associate!
