Job Title: Customer Service Associate
Salary: Rs 23,000 – 26,000 a month
Company: Tech Mahindra
Location: Chandivali, Mumbai, Maharashtra
Qualifications: Bachelor’s degree
Experience: 24 months of experience
ABOUT TECH MAHINDRA
Tech Mahindra is an amazing global company of virtual transformation, consulting, and business enterprise re-engineering offerings. Founded in 1986, it’s far a part of the Mahindra Group, a multinational conglomerate with operations in over ninety global places. Tech Mahindra focuses on handing over modern solutions in areas alongside telecom, healthcare, banking, retail, and production.
The employer’s services encompass an enormous variety of eras collectively with blockchain, cybersecurity, artificial intelligence, and cloud computing. It serves clients throughout numerous industries, supporting them navigate complicated digital landscapes and enhance operational performance.
Tech Mahindra places a strong emphasis on sustainability and corporate social obligation, aiming to create a top-notch impact on society via tasks in training, healthcare, and environment conservation. With a personnel of over 140,000 professionals, the business enterprise fosters a tradition of innovation and non-stop learning, using increase and cost for its stakeholders.
Job Overview
A Customer Service Associate is accountable for offering help to customers earlier than, at some point of, and after purchases. They deal with inquiries, resolve lawsuits, procedure orders, and ensure consumer satisfaction. Key responsibilities include answering telephone calls, responding to emails, and interacting with clients face-to-face. They need to possess sturdy communication abilities, endurance, and hassle-solving abilities to efficaciously deal with client wishes and preserve a superb emblem image. Additionally, they may take care of coin transactions, keep accurate information, and collaborate with other departments to clear up complex troubles. Customer Service Associates play a vital function in enhancing consumer loyalty and riding commercial enterprise growth through awesome providers.
Role and Responsibilities of Customer Service Associate:
- Customer Interaction: Customer Service Associates interact with clients through more than one channel consisting of smartphone calls, emails, live chat, and in-person interactions. They handle inquiries regarding product facts, order reputation, and pricing, and clear up proceedings or concerns directly and professionally.
- Problem Solving: They are chargeable for identifying purchaser problems or issues and locating effective answers. This can also include troubleshooting technical issues, coordinating with other departments for assistance, or offering alternatives to satisfy purchaser desires.
- Order Processing: Processing orders accurately and effectively is a critical duty. This consists of getting orders into the system, verifying data, confirming shipping info, and making sure of well-timed shipment or carrier delivery.
- Communication: Effective communique talents are crucial. Associates should convey information surely and courteously, whether or not explaining product features, imparting updates on orders, or guiding clients through troubleshooting steps.
- Customer Support: Providing ongoing support publish-buy is key. This includes following up with clients to ensure satisfaction, handling returns or exchanges, and addressing any additional questions or worries that can arise.
- Record Keeping: Maintaining correct facts of consumer interactions, transactions, inquiries, and court cases is essential for monitoring trends, enhancing service transport, and ensuring compliance with corporation policies. (Customer Service Associate)
- Team Collaboration: Collaborating with colleagues and other departments, including income, advertising, and logistics, to remedy complex troubles or improve processes that affect patron pride.
- Product Knowledge: Having a complete know-how of the agency’s services or products is vital. Associates have to be capable of providing special information, providing tips, and dealing with technical questions or worries expectantly.
- Adaptability: Being adaptable to exclusive conditions and purchaser personalities is important. Associates ought to deal with high-pressure situations flippantly, prioritize tasks successfully, and alter their approach based totally on consumer wishes.
- Continuous Improvement: Proactively in search of feedback, learning from client interactions, and collaborating in schooling packages or workshops to decorate capabilities and understanding.
Skills Required of Customer Service Associate at Tech Mahindra:
- Communication Skills: Clear verbal and written communique to have interaction effectively with clients and colleagues.
- Problem-Solving Skills: Ability to research problems, identify solutions, and resolve issues efficaciously.
- Patience and Empathy: Remaining calm and empathetic, in particular, while handling irate or pissed-off customers. (Customer Service Associate)
- Technical Aptitude: Basic understanding of technical products and systems, or willingness to research.
- Organizational Skills: Ability to control more than one duty, prioritize workloads, and meet closing dates.
- Attention to Detail: Accuracy in processing orders, recording records, and following up on patron requests.
- Team Player: Willingness to collaborate with others and make a contribution to wonderful painting surroundings.
- Customer Focus: Commitment to presenting amazing career and ensuring patron satisfaction.
- Conflict Resolution: Skill in managing conflicts and diffusing annoying situations efficiently.
- Adaptability: Flexibility to adapt to changing instances and client needs.
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