- Position: Process Associate, Customer Service
- Location: New Delhi, Hyderabad, Gurugram
- Experience Required: zero Years
- Salary: ₹2.5-3 Lakhs P.A.
- Employment Type: Full-Time, Permanent
Company Overview:
Genpact (NYSE: G) is a global leader in expert services and solutions, devoted to shaping a higher destiny via transformative effects. With a team of workers of over 125000 employees spanning 30+ nations, Genpact integrates deep enterprise and industry information with virtual operations offerings, records expertise, and technological advancements, which include synthetic intelligence (AI). The firm is pushed by a motive to foster a global that works better for humans, serving and remodeling leading establishments, such as those in the Fortune Global 500.
Role Overview: Customer Service Executive
As a Process Associate in Customer Service at Genpact, your primary responsibilities will encompass coping with purchaser queries, supplying facts guide for account restoration, and ensuring top-notch customer service. This role calls for a deep knowledge of customer processes and regulations and involves reproducing customer troubles and escalating product bugs. You may be anticipated to illustrate innovation and intuition in figuring out operational enhancements and adapting tactics as needed.
Customer Service Executive Key Responsibilities:
- Customer Interaction: Respond correctly to client queries and worries, presenting well-timed and correct help.
- Data Support: Assist in records collection to facilitate account recuperation and ensure records accuracy.
- Client Process Knowledge: Maintain a thorough knowledge of customer processes and policies to offer knowledgeable support.
- Issue Resolution: Reproduce patron troubles and increase product bugs to relevant groups for decision.
- Customer Service Excellence: Deliver amazing provider to customers, demonstrating strong hassle-solving and verbal exchange abilities.
- Analytical Thinking: Utilize crucial thinking and analytical skills to enhance service transport and operational efficiency.
- Team Collaboration: Work efficaciously both independently and as part of a larger team, contributing to a collaborative environment.
Qualifications:
Minimum Qualifications:
- Graduation in any discipline.
- Freshers are welcome to use.
Preferred Qualifications:
- Previous experience in customer service roles, consisting of chat, e-mail, or voice support.
- Effective probing and analytical capabilities with a customer-centric approach.
- Proficiency in written English and a neutral English accent.
- Ability to work flexible hours, such as weekends.
Work Environment and Culture:
Genpact is devoted to fostering an inclusive and dynamic work surroundings that values diversity, integrity, and appreciation. The company encourages a lifestyle of innovation and customer recognition, ensuring that each personnel can thrive and contribute to the enterprise’s dreams. Genpact does not rate fees for task programs and no longer requires candidates to pay for any part of the hiring technique.
About Genpact:
Genpact stands out for its sturdy dedication to improving the business landscape via its revolutionary solutions and global reach. By combining deep industry know-how with present-day generation and operational information, Genpact allows leading organizations to obtain their desires and remodel their operations. The corporation’s attention to handing over measurable effects and growing lasting price makes it a desired partner for some of the world’s biggest and maximum influential organizations.
Genpact’s commitment to equal opportunity guarantees that every applicant is considered fairly, irrespective of race, coloration, religion, intercourse, age, nationality, incapacity, or any other included characteristic. Join Genpact and be part of a team that is shaping the destiny of professional services and answers.
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